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Extended Stay America - Detroit - Novi - Orchard Hill Place

Hotels.comUS$90*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$90*
US$90*
US$90*
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Extended Stay America - Detroit - Novi - Orchard Hill Place
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58 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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Reviewed 12 January 2017 via mobile

Not bad hotel to be a week or two in a business trip. Rooms has a little kitchen, good bed and a bathroom. Free breakfast to take away and free wifi. The receptionist workers are very kind and in general everything is clean.

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Helpful?
Thank Eduardo B
Phoenix, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We stayed here for my birthday celebration this past weekend. The area was lovely and accessible to shopping and nightclubs. The room was spacious, clean, and the hosts at the desk were pleasant and helpful. We enjoyed the amenities, and will be staying here again very soon.

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Helpful?
Thank chicklittle68
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for sharing your experience. It is great to see you were well accommodated with a clean, spacious room to your liking and excellent customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Sumter, South Carolina
Reviewed 23 September 2016

My husband and I were in the area for a family wedding and booked this hotel through Priceline's Name Your Own Price. We got a great deal! We had just stayed at another Extended Stay outside of Grand Rapids the previous two nights, but this location was much better. The room was comfortable and well equipped. The lady who checked...

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Helpful?
Thank Kristen T
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am more than pleased to see you and your husband enjoyed your accommodations and the customer service provided at our front desk. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you...

Austin, Texas
Reviewed 18 July 2016

Responsible guest with service dog kicked out of this facility -- stayed here before -- its the same -- Customer NO SERVICE. I am visually impaired disabled person with service dog who was kicked out of this extended stay for making one too many requests -- 1. having the stove fan and light work 2. telephone information card accessible, 3....

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Helpful?
Thank HappyTraveler78234
Reviewed 4 July 2016 via mobile

The staff was awful and it was 92 degrees outside and the air was broken. The whole place smelt awful and I woke up to a guy right outside my window painting. Good thing I was not changing. Hotel really should train employees how to greet customers and maybe inform them if a strange guy is going to be staring...

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Helpful?
1Thank Amy M
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the air conditioner was not working and you were startled by the painter. Your comments were reviewed by the staff, and we will take action to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional...

Reviewed 14 June 2016

The location was close to everything that I needed to get to. There is also a supermarket area close by to buy food for the room. A car is needed to get around, the area is very beautiful to site see.

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Helpful?
Thank Natasha R
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

I really appreciate you taking the time to post a review of our hotel. I am glad to hear that you found our staff to be helpful and that you enjoyed our location during your visit. I will be sure to share your kind remarks with our staff. Thank you again for your review and for choosing Extended Stay America....

Ames, Iowa
Reviewed 23 May 2016

This was my second stay. After a pleasant first stay I booked here expecting the same about this hotel of my first stay. Things that were disappointing 1) Bathroom floor still has hair of previous guests. 2) Mediocre breakfast - I appreciate the grab and go breakfast but all the apples were almost rotten and the coffee is cold.

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Helpful?
Thank karthikgupta
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to meet your expectations. As this hotel’s manager, I can assure you that we will be thoroughly inspecting our rooms prior to guest arrivals as well as making sure our grab-and-go breakfast options are up to standard. Thank you very much...

NIAGARA FALLS
Reviewed 18 May 2016

Did I mention this hotel was clean? Friendly, front desk staff checked me in as best they could. I arrived at 1:00 and that is when the computers run their daily reports. Takes about 20 minutes or so. She was able to get me a room key and have me sign forms in the morning. I really liked the way...

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Helpful?
Thank NFdolt
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to exceed your expectations and provide you with a wonderful experience! I truly appreciate your comments regarding our friendly customer service as well as our spacious rooms. Thank you again for your kind words. The...

Melissa, Texas
Reviewed 12 May 2016 via mobile

On our way to our up north destination from Texas, we stayed in Novi for several days to see friends and doctors. Since we had a new pet with us, we were leery, but the staff made us quite comfortable, and Bruno loved the experience. The kitchen was very nice, and we dined in a couple of nights. All in...

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Helpful?
Thank Doerrway
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that we were able to exceed your expectations and provide you with a wonderful experience! It’s great to read that we were able to accommodate your needs with our pet friendly policy and fully equipped kitchens. The staff and I would like...

Angola, Indiana
Reviewed 12 April 2016 via mobile

What a nice surprise! Safe, clean, and very helpful and friendly front desk. Quiet, relaxing room. Even a continental breakfast with delicious coffee. Shopping and restaurants Are close by, too! I'll be back!

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Helpful?
Thank elache
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that we were able to exceed your expectations and provide you with a home away from home experience! It’s great to read that you enjoyed our grab-and-go breakfast as well as our comfortable accommodations. Thank you again for sharing your experience with us. We would love to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Novi - Orchard Hill Place

Address: 39640 Orchard Hill Pl, Novi, MI 48375-5331 (Formerly Extended Stay Deluxe - Detroit - Novi)
Region: United States > Michigan > Novi
Price Range: $122 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Novi - Orchard Hill Place 2.5*
Number of rooms: 86
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and other travellers.
3 questions
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1 month ago
Madison, Wisconsin
over a year ago

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Questions? Get answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner room is fabulous, we were given a top floor corner, it was so quiet!”
  • Excuse the bag, the room was lovely!!
chicklittle68, 30 Nov 2016 | Read review
“you can watch your car in the front parking lot from room 324”
  • A real oven AND a microwave oven
flintjarvis, 7 Feb 2016 | Read review
“Try and get a room at the back!”
grootbliksem, 14 Dec 2015 | Read review
“Try for a room at the end of a wing, near a door for less traffic.”
713lmd, 1 Sep 2015 | Read review
“Corner rooms are the best.”
albrendas, 26 May 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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