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Sheraton Detroit Novi

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Sheraton Detroit Novi
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341 Reviews from our TripAdvisor Community

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Showing 323: English reviews
Reviewed 9 October 2016 via mobile

Stayed here twice for work conference.. the hotel seems to be in an easily accessible area. The hotel rooms seemed darker than I expected but were clean. Overall seems like a decent enough place. The catered meals were very good, and the meeting spaces worked well for our needs.

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Helpful?
Thank Leslie D
Petoskey, Michigan
Reviewed 7 October 2016 via mobile

This is a modern, clean, upscale hotel. The lobby is very nice. My room is roomy and pretty. I love the second sink outside of my bathroom. I greatly appreciate the free water! The service was solid. Nazar from housekeeping showed up with the fridge I ordered lightening fast. Gary at the front desk was friendly and patient with me....

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Thank Greenleaftalking
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for choosing to stay with the Sheraton Detroit Novi. We appreciate you taking the time to fill out a fantastic review. Customer care is among our highest priorities and it is always gratifying to know you feel welcomed and appreciated. We take pride in knowing our staff is helpful and delivering great service. Thank you again for staying...

Syosset, New York
Reviewed 6 October 2016

I stayed here couple of nights recently. To say the nice things first, the rooms are nice, clean and comfortable. Front desk staff was friendly and helpful even when there was a confusion regarding the name. I was ready ready to give an excellent rating if it was not for the sloppy housekeeping. They did replenish the toiletries in the...

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Thank ZachariahN
Royal Oak, Michigan
Reviewed 5 October 2016

From valet to the stewards to the concierge service; this is by far the finest hotel in the area. When I need a place while attending expos at the Novi Expo Center, this is my choice three years and counting.

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1Thank Arthur R
Leuven, Belgium
Reviewed 29 September 2016 via mobile

This hotel is located at 8-mile road, an area with lots of restaurants. The people at the frontdesk make you feel welcome (small but appreciated detail: they walk around the desk to give yiu the key). The room was fine: clean, large windows, bathroom with good towels, excellent bed. Breakfast was to my surprise very reasonably priced for this type...

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Thank erbee64
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for taking time to review the Sheraton Detroit Novi. We are so pleased that you enjoyed your stay with us. Our bed is one of our signature items. It is called the "Sheraton Suite Sleeper", and our guests love it! We hope that when you stay with us again you are able to dine in 21.1.11 with our...

Carmel, Indiana
Reviewed 16 September 2016 via mobile

Clean, comfortable and fresh hotel in close proximity, walking distance, to many places. Friendly staff, open atmosphere and very welcoming. The bed was very nice and restful, slept wonderful! Great offering of toiletries as well, something I highly appreciate as I like traveling light. Only reason could not rate it higher is because of very poor offering for breakfast at...

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1Thank UpscaledIsGreat
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for sharing your feedback about your recent stay at the Sheraton Detroit Novi. We are glad you enjoyed the different hotel amenities while staying with us. Our apologies for having our Club Lounge closed. Unfortunately, we keep it closed during the weekends as we find that our Platinum members aren't able to enjoy all the wonderful benefits our...

Hawks, Michigan
Reviewed 9 September 2016 via mobile

Stayed 3 nights while in the area, superb hotel! Great location! Right off of the interstate. Super service! Kind and friendly service. Clean and beautiful! Restaurants and shopping very close. Meijers and a Coney Island close by. I would gladly stay there again.

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Thank kronkkronk
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for staying at the Sheraton Detroit Novi. We are glad you enjoyed your stay with us. If there is anything we can do in the future to make your stay more accommodating please let us know. We look forward to hosting you again!

Brooklyn
Reviewed 8 September 2016 via mobile

We stayed at the Sheraton Detroit Novi for two nights - a Thursday and a Friday. We enjoyed our stay a great deal. The room was nicely done - the beds are extremely comfortable and the furniture was relatively new. We had a quiet room on the top floor. The television wasn't the best but luckily we aren't big TV...

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Thank jessicaedie
New York City, New York
Reviewed 3 September 2016 via mobile

I'm writing this while acknowledging all the merits of this property. Pros: Location is convenient if you're visiting the surrounding Novi area. Starbucks in the lobby. Clean rooms. Comfortable beds. Cons: Staff development is needed. At check in I didn't get any upgrades for my SPG elite status despite the hotel being almost empty that night. Was not told hours...

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Thank Hunter A
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for your feedback from your recent stay at the Sheraton Detroit Novi. I have spoken with our Food and Beverage Manager about your concerns regarding breakfast and he has assured me that the proper steps will be taken to have better organization. We are currently undergoing various training sessions to bring our guest service levels to a higher...

Houston, Texas
Reviewed 30 August 2016

Only one elevator functioned on a four day stay. The tv picture freezes, drops out, goes to no signal. The front desk said 'yeah we have problems with the satellite'. The restaurant is not very good my dinner main seemed to have been microwaved. (breakfast is fine and the bar is good for a beer in the evening). Room was...

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Thank cgny1fwd
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for taking the time to comment on your recent stay with the Sheraton Detroit Novi. I have spoken with both our Director of Engineering and our Food and Beverage Manager about your concerns and they have both ensured me that the proper steps will be taken to correct both the elevator and satellite and better quality in the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi adjoins nearby Farmington Hills, Northville and Livonia. Minutes from Twelve Oaks Mall, Laurel Park Mall and IKEA. Sounded by area restaurants, breweries and Target, Meijer, The Home Depot and much more. Suburban Showcase is 10 minutes away, Ann Arbor is 15 minutes from the hotel and just 30 minutes away is downtown Detroit attractions and the Detroit Metropolitan Airport. The Sheraton Detroit Novi, recently renovated offering 238 Deluxe Guest Rooms, is Pet-Friendly, Non-Smoking Hotel. Our hotel features over 21,000 SF of diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining and lounge. Featuring over 75 HDTV channels and On-Demand Movies. Complimentary WiFi for all SPG Members, no charge to become a member and begin earning Marriott and Starwood points. ... more   less 

Additional Information about Sheraton Detroit Novi

Address: 21111 Haggerty Rd, Novi, MI 48375-5305
Region: United States > Michigan > Novi
Price Range: $154 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton
Hotel Style:
#6 Business Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Detroit Novi staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Sheraton Detroit Novi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor up higher, as there are a lot of business travelers who have points to upgrade”
 of 5 bubbles chayas_13, 20 Dec 2016 | Read review
“Spend the extra $50 bucks a night for the location and the convenience of being off every metro freeway.”
 of 5 bubbles 263arthurr, 5 Oct 2016 | Read review
“Try to get away from the elevator.”
 of 5 bubbles PhilliesFan097, 28 Jun 2016 | Read review
“Corner rooms are best!”
 of 5 bubbles CWolfsky, 14 Apr 2016 | Read review
“Corner rooms / end rooms are best.”
 of 5 bubbles Pxhunter, 9 Apr 2016 | Read review
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