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Front desk could not tell from the reservation that corporate had house account, and they wanted to charge me for a room already paid for.
heat fan very loud.
Had to clean the sticky stuff off tables in the room ourselves.(Not to self: take chlorox...More
Staff was friendly at front desk. My room had no caulk around the toilet and also smelled/had visible traces of black mold. When brought to the attention of staff, they said they were aware and working to resolve the issue. I asked to be compensated...More
Stayed in February - hotel is under renovations. Some areas are complete - some are not. Those rooms that are - very nice - ours was not. The best area of the hotel was the food - outstanding! Manager was very disorganized and tried to...More
Overall our one night was good. Pretty quite room and clean. Under renovation for a while so do things are half done.
The staff was friendly and the deli breakfast restaurant was good.
An old hotel trying to look up scale but not bad.
Old very horrible bunker!! The heating was as loud as a hairdryer right next to your ear.... i slept less than an hour that night. Was suposed to stay 5 nights - but there was no way, checked out first thing in the morning. What...More
Response from IHGService, Guest Relations Manager at Novi Oaks Hotel
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests and...More