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Novi Oaks Hotel

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#13 of 15 Hotels in Novi
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novi Oaks Hotel
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237 Reviews from our TripAdvisor Community

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Petoskey, Michigan
Reviewed 3 weeks ago

Front desk could not tell from the reservation that corporate had house account, and they wanted to charge me for a room already paid for. heat fan very loud. Had to clean the sticky stuff off tables in the room ourselves.(Not to self: take chlorox wipes next time) Staff waits til late afternoon to clean / replace towels (after I...

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Helpful?
Thank rusht2017
Naples, Florida
Reviewed 3 weeks ago via mobile

Staff was friendly at front desk. My room had no caulk around the toilet and also smelled/had visible traces of black mold. When brought to the attention of staff, they said they were aware and working to resolve the issue. I asked to be compensated since $119 was high considering the condition of the building/room. I was told "no". If...

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Thank Cheryl_Langdon
Oregon, Ohio USA
Reviewed 4 weeks ago

Stayed in February - hotel is under renovations. Some areas are complete - some are not. Those rooms that are - very nice - ours was not. The best area of the hotel was the food - outstanding! Manager was very disorganized and tried to hide from any questions or concerns.

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Thank NuHatt
Petoskey, Michigan
Reviewed 4 weeks ago via mobile

Overall our one night was good. Pretty quite room and clean. Under renovation for a while so do things are half done. The staff was friendly and the deli breakfast restaurant was good. An old hotel trying to look up scale but not bad.

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Thank Robert M
Germany
Reviewed 5 weeks ago via mobile

Old very horrible bunker!! The heating was as loud as a hairdryer right next to your ear.... i slept less than an hour that night. Was suposed to stay 5 nights - but there was no way, checked out first thing in the morning. What a dump! The only remotely positive thing was the very nice, although still incompetent, girl...

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Helpful?
Thank jasminrichter
IHGService, Guest Relations Manager at Novi Oaks Hotel, responded to this review

Dear jasminrichter, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests and thank you for regarding our nice Front Desk staff. However, please accept our sincere apologies...

Myrtle Beach, South Carolina
Reviewed 14 March 2017

Visiting this area for the Michigan Golf Show and didn't want to stay at Host Hotel, so I've stayed here the past 3 years and it's a wonderful location and very convenient. Service was great from the time I checked in to the time I left, all the front desk staff were very helpful and the housekeeping was great. It...

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Thank Dick B
Monroe, Michigan
Reviewed 20 February 2017 via mobile

We were there for a large event over a weekend. The hotel is being renovated and is expected to change hotel chains at some point - problems with completing the renovations impacted the event. The room we were in had been renovated, but some work is still needed. The new look is extremely modernistic to the point where some things...

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Helpful?
Thank Mike P
IHGService, Guest Relations Manager at Novi Oaks Hotel, responded to this review

Dear Mike P, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate positive feedback on our great service received from our staff and for finding the rooms modern. However, we sincerely apologize for any inconvenience the ongoing renovation, particularly the condition of the bathroom door may have...

Chicago, Illinois, USA
Reviewed 29 January 2017 via mobile

I had stayed at this property previously and had difficulties with the conditions of the room and the hotel On making a direct reservation I was assured that this would not be the case for this visit Once again the same ghosts reappeared True the hotel is under renovation -however this is been ongoing for at least 4 months with...

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Thank Bruce3134
IHGService, Guest Relations Manager at Novi Oaks Hotel, responded to this review

Hello Bruce3134, I am pleased to read your review. Thanks for staying at the Crowne Plaza Detroit- Novi, MI again. It is unsettling to read that you encountered some issues with the ongoing renovation. Your comments will help our hotel management to address the slow transition. I truly appreciate your patience as we work towards delivering high standards of accommodation....

Reviewed 2 January 2017

Horrible Experience. Stay Away. - Reserved an Executive Room with a King size bed and when we arrived there were two queen sized beds, cigarette ash on the tables, stains on the sheets and the entire room smelled awful . The staff were not helpful. They were having their private party in the lobby celebrating the new year. I told...

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Thank Olga M
Eliza R, Front Office Manager at Novi Oaks Hotel, responded to this review

Dear Olga M, Thank you for your feedback. Since you had a poor experience, I decided to investigate this issue a bit further and noticed that you originally booked the room through a third party on New Years Eve with a Double Double Executive room (which you may have noticed on your email confirmation from the third party) which is...

Chicago, Illinois
Reviewed 28 December 2016

I'm from Michigan so I am familiar with the Novi area. It's a nice area and a big shopping spot. I HAD to stay at the hotel for a business meeting. It was one of the worse nights ever. The beds were horrible, the hotel was so outdated and the halls just smelled. It was the longest 8 hours of...

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Helpful?
Thank Noahsmommy777
IHGService, Guest Relations Manager at Novi Oaks Hotel, responded to this review

Dear Noahsmommy777, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall cleanliness of the room you stayed at. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in detail so we have sent you a...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Situated in the northwest Detroit suburbs, our hotel in Novi, MI is surrounded by dining, local golf, museums, and shopping. If you're traveling for business, take advantage of our close location to top companies in the area such as Nissan, Magna, Metalsa, and Toyota. While our free Wi-Fi access and Business Center help you prepare for a big meeting, our complimentary area shuttle gets you there on time. Few Novi, Michigan hotels can compete with our meeting facilities. With 9,200 sq f of space, we have room for any size event. The Epicurean Group is our exclusive caterer. When it's time to play, we are surrounded by the Fountain Walk Entertainment District and minutes from area attractions like Links of Novi Golf Course, Twelve Oaks Mall and Kensington Metro Park, where you can enjoy the outdoors year-round in Novi, Michigan. Our hotel's location is just a short drive from popular Detroit attractions: Ford Field, Comerica Park and the Henry Ford Museum. Your comfort is a priority at our hotel in Novi, MI which is why we provide the best in services and amenities. We offer year-round swimming with both an indoor and outdoor pool. You can relax in the whirlpool after a workout in the Fitness Center. With two restaurants, Deli Unique and fine dining No.VI Chophouse, you're sure to find something delicious! ... more   less 

Additional Information about Novi Oaks Hotel

Address: 27000 S Karevich Dr, Novi, MI 48377-3310 (Formerly Crowne Plaza Hotel Detroit-Novi)
Region: United States > Michigan > Novi
Price Range: $148 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novi Oaks Hotel 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Novi Oaks Hotel staff and other travellers.
3 questions
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Mount Sterling
6 months ago
Paul K Gladwin, Michigan Reviewed this property
Helpful answer
0
Votes
Not as helpful

Yes they do now have both.

6 months ago
Toronto, Canada
over a year ago
Hugh F Novi, Michigan Property representative
Helpful answer
0
Votes
Not as helpful

The building has 3 floors.

over a year ago
over a year ago
NYC7 NYC Reviewed this property
Helpful answer
0
Votes
Not as helpful

I have no idea. Give the hotel a call - very nice people who work there.

over a year ago

See all questions (3)

Questions? Get answers from Novi Oaks Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from there”
rusht2017, 31 Mar 2017 | Read review
“Request a renovated room”
NuHatt, 24 Mar 2017 | Read review
“Just do yourself a favor and skip this property entirely”
Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
steveL7656UD, 20 Nov 2016 | Read review
5 of 5