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Old very horrible bunker!! The heating was as loud as a hairdryer right next to your ear.... i slept less than an hour that night. Was suposed to stay 5 nights - but there was no way, checked out first thing in the morning. What...More
Response from IHGService, Guest Relations Manager at Novi Oaks HotelResponded 4 April 2017
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests and...More
Visiting this area for the Michigan Golf Show and didn't want to stay at Host Hotel, so I've stayed here the past 3 years and it's a wonderful location and very convenient. Service was great from the time I checked in to the time I...More
We were there for a large event over a weekend. The hotel is being renovated and is expected to change hotel chains at some point - problems with completing the renovations impacted the event. The room we were in had been renovated, but some work...More
Thank Mike P
Response from IHGService, Guest Relations Manager at Novi Oaks HotelResponded 8 March 2017
Dear Mike P,
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate positive feedback on our great service received from our staff and for finding the rooms modern. However, we sincerely apologize...More
I had stayed at this property previously and had difficulties with the conditions of the room and the hotel
On making a direct reservation I was assured that this would not be the case for this visit
Once again the same ghosts reappeared
Response from IHGService, Guest Relations Manager at Novi Oaks HotelResponded 14 February 2017
I am pleased to read your review. Thanks for staying at the Crowne Plaza Detroit- Novi, MI again.
It is unsettling to read that you encountered some issues with the ongoing renovation. Your comments will help our hotel management to address the slow...More
Horrible Experience. Stay Away. - Reserved an Executive Room with a King size bed and when we arrived there were two queen sized beds, cigarette ash on the tables, stains on the sheets and the entire room smelled awful .
The staff were not helpful....More
Thank Olga M
Response from Eliza R, Front Office Manager at Novi Oaks HotelResponded 5 January 2017
Dear Olga M,
Thank you for your feedback. Since you had a poor experience, I decided to investigate this issue a bit further and noticed that you originally booked the room through a third party on New Years Eve with a Double Double Executive room...More
US$107 - US$247 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
Non-Smoking Rooms ,
Number of rooms
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