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Four Points by Sheraton Detroit Novi

246 reviews
#13 of 14 Hotels in Novi
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Traveller (37)
Room & Suite (15)
Pool & Beach (1)
Overview
  • Excellent34%
  • Very good22%
  • Average22%
  • Poor10%
  • Terrible12%
Travellers talk about
“the crowne plaza”(25 reviews)
“indoor pool”(16 reviews)
“the hotel staff”(8 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Four Points by Sheraton Detroit Novi
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (246)Write a Review
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All reviewsthe crowne plazaindoor poolthe hotel staffwonderful stayfitness centerdetroit novidelishoppingmallrenovationsmichiganevent
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71 - 75 of 240 reviews
Reviewed 11 August 2015

Wow, super clean is first thing I want to say! We spent the day and night in this beautiful and classic hotel. Everyone was smiling, friendly and the General Manager, Nick sat down on the couch in the lobby and talked with us just for...More

Thank Paul K
Response from Hugh F, Manager at Four Points by Sheraton Detroit NoviResponded 18 August 2015

Dear Paul K, Thank you so much for the awesome review! We really appreciate you taking the time to share your excellent experience. We will share this feedback with our staff here, and from all of us we thank you. We look forward to seeing...More

Reviewed 29 July 2015

it was ok for price other then pool and the elevator being broke it was fine pool indoors was ok id like to see longer hours for all hotel pools it is what it is, there always room for improvement I suppose I might go...More

Thank Bruce G
Response from Hugh F, Manager at Four Points by Sheraton Detroit NoviResponded 1 September 2015

Dear Bruce G, Thank you for reviewing your stay. I did want to apologize for the outdoor pool and elevator being broken during your stay. We have fixed the elevator and it's working fine now. The outdoor pool is now closed for the season, but...More

Reviewed 27 July 2015 via mobile

Elizabeth was the receptionist she was awesome, she was more than accommodating and helpful after our stop at double tree that was a joke. Very clean, comfortable and pleasant. Breakfast buffet could've been better but better than most hotels

1  Thank Rev. Rob W
Reviewed 25 July 2015

I recently traveled on business and I was shocked by the Chophouse restaurant personal. I noticed that the $22 dish I ordered was billed at $36. The waiter answer was a bit weird, he looked offended, said he does not believe it is possible… but...More

Thank Az02015
Response from Hugh F, Manager at Four Points by Sheraton Detroit NoviResponded 29 July 2015

Dear Az02015, Thank you for sharing your experience on your recent visit. I wanted to apologize about the mix up with your bill from our restaurant. I am going to review this information with our restaurant manager to see what happened and what we can...More

Reviewed 22 July 2015

In my mind the Crowne Plaza was on the high end of the IHG hotels but this one is not. This is an old hotel and not ran that well. It did appear clean. The front desk was not efficient and so so friendly. Reserved...More

Thank MarkVK1959
Response from Hugh F, Manager at Four Points by Sheraton Detroit NoviResponded 25 July 2015

Dear MarkVK1959, Thank you for sharing your experience on your visit. I'm sorry that we were unable to meet your expectations. We are planning to do a full renovation of our property that will address the issues you mentioned. More staff training is scheduled to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$85 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$85 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (37)
Room & Suite (15)
Pool & Beach (1)
Questions & Answers
Ask a question
Keith M
16 August 2017|
Answer
Response from Dick B | Reviewed this property |
Keith: I've never had any issues of someone not answering the phone, so really can't help you with that one!
0
Votes
David K
2 October 2016|
AnswerShow all 4 answers
Response from Paul K | Reviewed this property |
Yes they do now have both.
0
Votes
AnaGalesa
27 April 2016|
AnswerShow all 4 answers
Response from Hugh F | Property representative |
The building has 3 floors.
0
Votes
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12
Room Tips
"Stay away from there"
Read review
"Request a renovated room"
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"Just do yourself a favor and skip this property entirely"
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"Inside rooms have access and view of the pool area"
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