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Crowne Plaza Hotel Detroit-Novi

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#12 of 16 Hotels in Novi
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225 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Detroit-Novi
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Showing 219: English reviews
Troy, Michigan
Level Contributor
174 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 December 2014

I enjoyed the amenities at this hotel and found it to be a quiet respite from the chaos surrounding it at Twelve Oaks Mall and other shopping complexes. The pool was very inviting, the restaurant excellent, but above all, the staff was very helpful. From Mark at the Chophouse to Krystal at the front desk and of course the effusive... More 

Helpful?
Thank fcrane35
HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear fcrane35, Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed your stay and the service that you received from our staff. We will be sure to pass along your compliments to Mark, Crystal and Wisam. Thank you again for taking the time to review your... More 

Windsor, Canada
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 December 2014

We chose the Crowne Plaza because of its location to the Twelve Oaks Mall and shopping. The elevator in the main lobby was broke down and had to walk a long maze to get to one of the other elevators, day 2 the elevator is still broken and after shopping all day carrying our bags to our room through the... More 

Helpful?
Thank patpet_27
Manitou Beach, Michigan, United States
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 December 2014 via mobile

Hubby and I stayed one night, choosing the Crown Plaza only for the reasonable price, on-site bar & restaurants, and proximity to Twelve Oaks Mall. What a find! The staff seems to treat everyone like royalty. We observed the concierge personally escorting guests to the Novi Chophouse, introducing them to the bar tender. We considered taking the hourly shuttle to... More 

Helpful?
Thank Lynn W
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Valued Guest, Thank you for your comments regarding your recent stay at the Crowne Plaza hotel in Novi, MI. We are so pleased that you enjoyed your stay and we will relay your feedback with the staff. We look forward to the opportunity to have you return to the Crowne Plaza Novi in the future. More 

Quincy, Michigan
2 reviews
Reviewed 9 December 2014

Excellent service from check in to check out. Close to shopping mall, dining and night time entertainment. The front desk staff are very efficient and helpful. The Chop House restaurant on site is excellent.

Helpful?
Thank Candy C
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Candy C, Thank you for taking the time to leave a review regarding your most recent stay at the Crowne Plaza hotel in Novi, MI. Your feedback is appreciated and we look forward to having you stay with us in the future at the Crowne Plaza Novi. Thank you, More 

Ontario
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 December 2014

I stayed at this hotel for 2 nights last week on a business trip. Although a little difficult to find, once there i had a most enjoyable stay. The facility is a little older but it well maintained and extremely comfortable. I had one of the best nights sleeps I've had in ages. The staff is extremely courteous and helpful.... More 

Helpful?
Thank jmcdougall9
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear jmcdougall9 , Thank you for writing a review about your most recent stay at the Crowne Plaza Hotel in Novi, MI. It is our pleasure to have you as our guest and your feedback is very important to us! More 

1 review
Reviewed 4 December 2014

I stayed at this Hotel in June 2014 and am currently staying at the same place. The free Drop & Pickup offered by this Hotel is an Excellent facility. Also I would like to specifically thank Mr. Knight & Mr. Wisam for going a step further and extending the drop & pickup facility beyond the specified limit by a couple... More 

Helpful?
Thank Mahadevan T
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mahadevan T, Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and will relay the positive comments to our staff. Thank you again for your feedback. More 

1 review
Reviewed 4 December 2014

Room was large and comfortable and had a frig/MW combination. Quiet, elegant surroundings. Gorgeous soaps and lotions containing many essential oils. Bed with lots of pillows. Modern yet cozy. Indoor pool and gourmet restaurant. Great shopping across the property. Coffe and tea in lobby. Friendly gracious staff.

Helpful?
Thank Inexcelsisdeo
HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Inexcelsisdeo, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are so happy to hear that your room was cozy and that you enjoyed the indoor pool and restaurant. Thank you again for taking the time to review your recent stay, and we look forward to your return! More 

Oak Park, Illinois
1 review
Reviewed 3 December 2014

This hotel can truly use some upgrades my double executive was very dirty stained ottoman, greasy food stains on the nightstand and a hot smelly refrigerator which I was later told by staff it was a cooler not a refrigerator guess it was my job to pack the cooler with ice...I digress, so after I complained I was moved and... More 

Helpful?
Thank Tracee76
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Tracee76, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are extremely disappointed to learn that you found several aspects of your stay less than satisfactory and are taking the necessary steps to improve the areas mentioned. We appreciate your feedback and will use it to improve our... More 

Northern Ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 December 2014

Brought a group there Nov 21-23. What great service we had. The hotel shuttle was well used, late into the night! Good breakfast, good variety of hot and cold food. There was very friendly service all round. The rooms were just what we asked for and everyone had a fridge. Thanks for a great stay!

Helpful?
Thank Fabriholicca
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 November 2014 via mobile

We stayed two nights here. Once in the room, there was only one bar of soap and nothing else in the bathroom (the maids restocked it the next day after we complained). We stopped at their bar for a Friday night drink. Two issues with their bar: the drinks were way over priced ($15 for a small glass of wine),... More 

Helpful?
Thank Ddrw
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Ddrw, Thank you for taking the time to write a review. It is regrettable that the hotel cleanliness, room amenities and guest services fell below your expectations. Please accept our sincerest apologies for any inconvenience these aspects have caused. We have discussed your feedback with the respective departments to ensure similar situations are avoided in the future. As a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Region: United States > Michigan > Novi
Price Range: $157 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#5 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Detroit-Novi staff and other travellers.
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2 months ago
Toronto, Canada
7 months ago
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside rooms have access and view of the pool area”
 of 5 bubbles dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
 of 5 bubbles steveL7656UD, 20 Nov 2016 | Read review
“If you are attempting to stay a quick night out in town near a live atmosphere, then this spot takes precedence.”
 of 5 bubbles deboeforever, 24 Sep 2016 | Read review
“If you can get a room overlooking courtyard on first floor that is nice to sit out by pool”
 of 5 bubbles lovesvacationingx5, 24 Jul 2016 | Read review
“The third floor is pretty quiet, but any room is a good room at this location.”
 of 5 bubbles 983darriang, 12 Jun 2016 | Read review
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