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DoubleTree by Hilton Hotel Detroit - Novi

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457 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 440: English reviews
Traverse City, Michigan
Reviewed 4 weeks ago

Great location - all sorts of places to eat and shop nearby. Check in went find - front desk staff pleasant. Novi Police were there talking about car breaks-ins - BE AWARE. Bath towel was stained - absolutely disgusting. After I got dressed I took the towel to the front desk and got the "oh, great a complainer" look (my...

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Helpful?
Thank Jauntress
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Jauntress, Thank you for the review and I am very sorry for those inconveniences and the unsatisfactory response from our team member. Our team must be the best at making it right when a guest experiences are unsatisfactory and this is surly not an example of our usual service recovery efforts. I will review these instances with our leadership...

New England
Reviewed 4 weeks ago via mobile

Service is not friendly and they don't care if you are a HHonors member. Amenities for HHonours were neglected and I had to ask for them. Very stricted about check out hours, again I am a HHonors member! They attend groups and the breakfast go down when it happens even silverware was changed for plastic ones! Ridiculous! No need to...

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Helpful?
1Thank HSSX
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear HSSX, I sincerely apologize for those inconveniences that you experienced during your stay with us. I will certainly follow up with our restaurant team and front desk team on these incidents that you described, and we will work to prevent these service errors from continuing to occur for future guests. This is not an example of our usual high...

Edina, Minnesota
Reviewed 4 weeks ago via mobile

It's not easy to find hotel rooms that work for 4 kids and 2 adults but this hotel has a number of rooms with two queen beds and a separate area with fridge and sleeper sofa for a little more privacy. Quiet but good location close to all the action. Clean and we are staying again so thumbs up.

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Helpful?
1Thank MinnGirl2010
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear MinnGirl2010, Thank you for the great review of your recent stay with us. I am glad that our room accommodations were satisfying to you and that your family fit in it nicely. Thank you for complimenting our location also and for expressing that you will choose to stay with us again. Thanks again for the great review and your...

Bloomfield Hills, Michigan
Reviewed 4 weeks ago via mobile

This double tree might one of the worst when it comes to hosting business meeting. I have asked our admin to book us a meeting room for 35 ppl and get block of rooms for 25+ ppl. Well this hotel could not deliver. Their event or catering team by far is the worst. We arrived in the morning and nothing...

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Helpful?
Thank Sarmad K
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Sarmad K, I am very sorry for all those inconveniences that you and your meeting attendees incurred. I was in the meeting room helping our team trying to correct the setup errors and audio visual equipment issues that morning. There were some key information that was not included in the set up instructions which caused much of those errors...

Longmont, Colorado
Reviewed 4 weeks ago

Rooms of this hotel are clean... but that is probably all that is to be mentioned as positive highlight. In a nutshell: - No desk light. You are screwed when it is dark outside and your computer has no backlit keyboard. I called the front desk to get one, no response - Mediocre breakfast, compared to other DT hotels. egg...

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Helpful?
Thank Joe K
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Joe K, Thank you for the review and for providing this feedback from your stay. I am sorry that your room was missing the desk light and that our team did not respond to your needs. I will review your concerns with our team and we will work to prevent those inconveniences occurring for future guests also. I welcome...

Hudsonville, Michigan
Reviewed 16 March 2017

When i booked the hotel for our daughters volleyball tournament i booked a two queen bed room for myself, wife, and three kids. I was told we could use a roll away bed for our youngest when we checked in at 330 pm a half hour after check on started we were told they didnt have a roll away available....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank thomaspR1526AX
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear thomaspR1526AX, Thank you for your review of your recent stay with us and I am very sorry that the original reservation requests were not made available upon check in. The local area suffered a very large area power outage and it lasted through the entire weekend which resulted in a shortage of resources on our part, leading into the...

Franklin, United States
Reviewed 14 March 2017

Construction in the hallway, kids running and screaming down the hallway (near the pool) and a neighbor's very loud TV made this a less than restful experience. Junior Suite was very expensive and I had to pay extra for a "hot breakfast" that was just typical fare for a discount hotel. Like the breakfast you get at La Quinta or...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mitchell L S
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Mitchell L S, Thank you for your review of your recent stay with us and I am very sorry that those inconveniences occurred during your stay with us. A restful experience and peaceful sleep are the experiences we hope all our guests receive when staying with us; again, I apologize that those experiences were not yours. I welcome you...

Garden City, MI
Reviewed 14 March 2017

We stay during the storm and power out.....very clean rooms and very quiet....grandkids loved the pool....we ate in restaurant in the hotel......the food was ok...I would stay here again....the price was a little high....but we needed a room no power at home and I think I got the last room...available

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank rhondav190
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear rhondav190, Thank you for the great review of your recent stay with us, and I am glad we could accommodate your reservation needs during that trying time for our local area residents. Thank you also for complimenting our guest rooms as being very clean and quiet and I am happy that the family enjoyed the swimming pool too. Thanks...

South Lyon, United States
Reviewed 12 March 2017

he room was needed due to power outage. The hotel was fully booked.. The rooms were clean and served the purpose. The price was surprising fair for the amenities.. I have stayed at Hampton's for a lot more without the amenities.

Review collected in partnership with DoubleTree by Hilton
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Thank K9949BYmarks
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear K9949BYmarks, Thank you for the great review of your recent stay with us and for your comment of how the "price was surprisingly fair for the amenities". I am glad that our team was able to accommodate your reservation through that difficult period in our local area, and it was our pleasure to service your lodging needs. Thanks again...

Westland
Reviewed 12 March 2017

Had to find a place during power outage. Very nice place. A little pricey but when you have no power you can't be to picky. Lots of great restaurants all around of different cuisines. Front staff was extremely sincere!!!

Review collected in partnership with DoubleTree by Hilton
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Thank B2243BSkellyr
DTNovi2017, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear B2243BSkellyr, Thank you for the great review and for your very nice compliment of our front desk team being "extremely sincere"! This was a truly difficult time for so many residents near us and our team was happy to help our guests as much as possible. Thanks again for the great review and your valued business, and we hope...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Region: United States > Michigan > Novi
Price Range: $154 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
1 question
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was very quiet and on an end by an entrance, far away from the lobby”
lmgould, 1 Mar 2017 | Read review
“If it is Sunday, ask if there is a charge for breakfast.”
Captshooty, 25 Feb 2017 | Read review
“Ground floor rooms had easy access from parking lot”
Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
BabkaM, 29 Sep 2016 | Read review
5 of 5