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DoubleTree by Hilton Hotel Detroit - Novi

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Traveller (24)
Room & Suite (30)
Dining (7)
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Overview
  • Excellent47%
  • Very good26%
  • Average12%
  • Poor9%
  • Terrible6%
Travellers talk about
“double tree”(35 reviews)
“cookies”(42 reviews)
“front desk”(60 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Detroit - Novi
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Detroit - Novi
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (542)
There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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237
137
65
49
34
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All reviewsdouble treecookiesfront deskfamily reunionabove averagewould stay here againexcellent staynice hotellots of restaurantshotel is locatedrestaurants and shoppingbreakfast buffetfitness centerconvenient locationnovi areaclean roomsbusiness trip
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131 - 135 of 522 reviews
Reviewed 25 October 2016

Toilet broken and water not cleaned up completely afterward, Smelly pillows. Lamps not plugged in so had to hunt in dark room for outlets. Fruit flies in the bathroom sink Cable did not work consistently No shower caps in room,was suppose to call front desk...More

Review collected in partnership with DoubleTree by Hilton
Thank Letitia C
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - NoviResponded 29 October 2016

Dear Letitia C, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. We hope that...More

Reviewed 25 October 2016

Super disappointed in the hotel, mold across the ceiling of the room, smelled of mildew and my shower wouldn't drain. The evening guest service when I checked in was incredibly rude, morning staff was nicer. Breakfast was terrible, $12 for hard, cold eggs (at 8am)...More

Review collected in partnership with DoubleTree by Hilton
Thank Christine M
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - NoviResponded 28 October 2016

Dear Christine M, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We...More

Reviewed 24 October 2016 via mobile

I travel a lot and I've always love Double tree. This time I visited my friend in Michigan so they picked This hotel for us and i was so happy cause Double tree has nice accommodate and service and the room always clean. Till one...More

Thank 'ENee T
Reviewed 24 October 2016

Overall, amenities were nice and clean. My only concerns was the hair in the sink and bathtub. Also, breakfast was limited and was shut down too early. Lunch food quality was fair. The staff members were very nice and helpful. I also learned that Hilton...More

Review collected in partnership with DoubleTree by Hilton
Thank Merritt001
Reviewed 23 October 2016

The staff were all pleasant. I had a slight problem with my room but when brought to their attention it was remedied. I appreciated that, but it was enough to discourage me in the future. Breakfast was fine as was the service. I was disappointed...More

Thank cfaap
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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Restaurant
Sauna
Details
Price range
US$108 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Novi
#4 Family Hotel in Novi
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$108 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Novi
#4 Family Hotel in Novi
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (24)
Room & Suite (30)
Dining (7)
Business Centre & Event Rooms (3)
Questions & Answers
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Tom A
9 July 2016|
AnswerShow all 5 answers
Response from Photoberd | Reviewed this property |
You do not pay extra for the fridge, keep in mind, they are very small.
0
Votes
Room Tips
"we loved the extra room in the Jr. suite"
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"Honors members get the second floor."
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"If you can live without a king bed, the double queens with a couch offers great space for up to six people."
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"There's parking in the rear for rooms located in that area."
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