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DoubleTree by Hilton Hotel Detroit - Novi

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430 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 416: English reviews
Galion, United States
Reviewed 25 October 2015

Hotel had small pool, had only one elevator that was at the other end of the hotel, did not have any cookies at check-in. Room was cold on arrival, heat was not on in the room. Several rooms worth of children were playing hockey and football in the hallways, it was very loud, chaotic, and very disconcerting. Many staff members...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Helene C
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for staying with us and taking the time to give us your thoughts. We are always working on better ways to keep the noise down when we have teams staying with us, and will use your comments to help make it better for all.

Whitmore Lake, Michigan
Reviewed 11 October 2015 via mobile

What a wonderful place to celebrate our wedding! It was so easy to plan with the wonderful sales team Mindy Wallis and Jenny Waybright are amazing ladies who went way beyond the call of duty to make our day extra special. Sabrina at the front desk was awesome. She was always friendly and happy to help us in anyway she...

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Thank livinghopingloving
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you so much for taking the time to write this wonderful review. We would also like to thank you for sharing your special day with us. It was 100% our pleasure to do everything we could to make sure you and your guests enjoyed everything about your special day. We look forward to seeing you back again!

Detroit, Michigan
Reviewed 9 October 2015 via mobile

Attention all other hotels - please visit this property to see how hospitality and excellence are truly presented. Clean rooms, awesome fitness center, very welcoming staff, accurately priced. They do the little things so well! If only other places were this well managed and presented.

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Thank hobsonmedia
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent reveiw! We enjoy seeing you everytime you come in, and look forward to seeing you again soon.

Alger, United States
Reviewed 3 October 2015

Lack of micro wave, refrigerator and no complimentary breakfast will make my decision to stay some were else. Everything else was good. The rooms and halls seem to be a little outdated. I have stayed at different Hiltons that were great so I think this one place is isolated.

Review collected in partnership with DoubleTree by Hilton
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Thank Vincent G
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for taking the time to get back with us, and we appreciate your comments. We look forward to addressing a majority of the items you mentioned in our upcoming renovation. We look forward to you giving us another try when they are completed.

baltimore, md
Reviewed 29 September 2015

Best - front desk, Tamanthan and Andrea? At breakfast. Worst - housekeeping room service. The front desk was always helpful and accommodating. Our two breakfast hosts provided excellent service, much more than was expected. But housekeeping provided incomplete service, or none at all. Rumor has it that the property is changing ownership. I hope the new owners fix the problems...

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Thank scarf_lady
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for taking the time to get your review in. We are working on our housekeeping now, and we will have better results as we move forward. Thank you for your notes and if there is anything else we can do for you, please let me know. Have an Excellent day!

Columbia, South Carolina
Reviewed 28 September 2015

I was in the Detroit area for a business training conference. Arrived on Sunday, and no rooms were available at check in time. Manager acted as though she had better things to do than deal with the customers. Finally got a room after 5:00 PM, and although I had booked a no smoking room, the room reeked of smoke. The...

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3Thank JimmyJ1965
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for your posting on here, and getting in touch with me via email. I will be in touch with you later today to Make it Right for you. I appreciate you letting me know of the issues that you had. Have an Excellent day!

Baltimore, Maryland
Reviewed 28 September 2015

The Good was the wait staff (Sarah and Tammy for the breakfast was awesome. Both ladies were attentive, polite and funny. Check in and check out was easy. The location was near plenty of eating establishments, Walmart and a mall. The second day of my stay the room was not cleaned.

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Thank thesassysewer
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for taking the time to get back to us with your review. If there is anything else that we can do for you, please let me know. Have an Excellent day!

Petoskey, Michigan
Reviewed 28 September 2015

The staff here is outstanding in helpfulness and friendliness. The room was very comfortable and clean. It was quiet for sleeping, no road noise. The breakfast was exceptionally good--excellent variety of food, hot, very fresh fruit, great coffee. My daughter enjoyed the pool. I would absolutely come back again if I'm in the area in the future.

Review collected in partnership with DoubleTree by Hilton
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Thank TessMI
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review, and please let me know if there is anything else that we can do for you. We appreciate you staying with us! Have an Excellent day!

Reviewed 23 September 2015 via mobile

Hotel very organized and staff very helpful. The rooms are clean, I had just a small problem with the TV, but they fixed in just a few minutes. The breakfast has a big variety and all the fruits are fresh. I recommend and will be back soon.

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Thank Marcus B
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review of our hotel. We look forward to having you back soon.

Farmington Hills, United States
Reviewed 22 September 2015

I prefer to stay at Hilton properties while traveling for business or pleasure....always clean, always comfortable, always excellent service. Guaranteed to find the right location for the right price. Thank you!

Review collected in partnership with DoubleTree by Hilton
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Thank Sharnita F
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the great review. We thank you for staying with Hilton and us. If there is anything else we can do for you, please let me know.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Region: United States > Michigan > Novi
Price Range: $150 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms had easy access from parking lot”
 of 5 bubbles Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
 of 5 bubbles ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
 of 5 bubbles BabkaM, 29 Sep 2016 | Read review
“Garden view is my fave”
 of 5 bubbles crashingac, 27 Jul 2016 | Read review
“Ask for the upgrades when you check in, may be available.”
 of 5 bubbles 1331jc, 21 Jul 2016 | Read review
5 of 5