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DoubleTree by Hilton Hotel Detroit - Novi

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DoubleTree by Hilton Hotel Detroit - Novi
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428 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 414: English reviews
Chicago, Illinois
Reviewed 10 June 2016

PROS: Staff is very kind/good service provided Big rooms Very clean Large bathrooms Lighted makeup mirror in bathroom Good water pressure Plenty of hot water Good desk/work area Nice big HD flatscreen with decent channels In room fridge Free wifi (if your on the Hilton Honors floor; don't know about the other floor) Comfy bed Okay linens and pillows Enough...

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Helpful?
Thank TravelMommy1
Sabrina L, Front Office Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

I greatly appreciate your comments and will definitely pass on all the information. We take all comments and concerns in order to assist in making our guests stay the best it can be. If you are in the area again I hope you will choose to stay with again to make it right for you!

Reviewed 25 May 2016

Was disappointed this hotel wasn't up to standard...the biggest thing for me was the hotel only had one elevator! Of course my room was on the other side of the building once I got off the elevator so was truly inconvenient. Needless to say this would not be my first choice returning to NOVI.

Review collected in partnership with DoubleTree by Hilton
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Thank Charlene O
Jersey City, United States
Reviewed 25 May 2016

I was in town for a funeral and just needed a place to rest my head between events. The Double Tree was a great option. The room was clean, the bed was nice, the shower worked well. This was the first time in a long time of me staying at a hotel that the sheets didn't haven an ominous stain...

Review collected in partnership with DoubleTree by Hilton
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Thank Fionna A
Harbor Springs
Reviewed 24 May 2016 via mobile

We were here because our boss booked the room. Never again, I'm going back to Marriott. Noisy air conditioner, a bed that was brutal on my back, paying for Internet access and 11.95 for a marginal at best breakfast buffet...all around disappointment. After a truly outstanding stay a few days ago at a Marriott Springhill Suite, this experience was joltingly...

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Thank Cyndi K
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Dear Cyndi K, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situation doesn’t happen again. We’re sorry the food quality didn’t meet your expectations. At our property, we want to serve fresh, tasty...

Reviewed 24 May 2016 via mobile

Overall the hotel was great, all the staff I encountered from the receptionist to housekeeping was polite. Check in was a breeze (60 seconds). The hotel is currently having work done on and in it so a little dusty in the hallways. The room was ok, over all clean but it needs a little tlc to keep it sharp. Like...

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Thank Mrfocus J
Piedmont, South Dakota
Reviewed 23 May 2016

This hotel is undergoing a complete refurbishment. The upgraded rooms are very nice and comfortable BUT - we stayed four nights and all three days that the room was made up left a lot to be desired. Over all days the maid took away used cups and glasses but did not replenish the supply. The pull out bed was used...

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Thank David S
New York
Reviewed 15 May 2016

Nice stay. Good location for food and shopping. Reasonable to stay at. Room are spacious and clean. I would recommend it for all staying in that are. I would stay there again in the future. Hope you enjoy your stay too!

Review collected in partnership with DoubleTree by Hilton
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Thank Kaw5454
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review, and we look forward to seeing you back the next time you are in town. If there is anything else that you need, please let us know.

Clinton Township, Michigan
Reviewed 14 May 2016

I chose this hotel for an event I attend each year at the Suburban Showplace, and I always enjoy my stay. the staff is great, and food is good, and the pool is always a good temp. My room is always clean, and well stocked. I was extra pleased this year to have a fridge, and a clock that charged...

Review collected in partnership with DoubleTree by Hilton
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Thank Photoberd
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review and we're glad we get to see you year after year. And, we do look forward to seeing you again next year! If there is anything else that you need, please let us know.

Grand Bend, Canada
Reviewed 13 May 2016

Excellent service, breakfast was great, clean room and up to date. Very little interuptions with the renovations. Staff very helpful with all questions. Close to all interesting places to shop and dinning.

Review collected in partnership with DoubleTree by Hilton
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Thank ruth b
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review. We are very glad that you chose our hotel, and we hope that you will do so again the next time you are in town. If there is anything else that we can do for you, please let us know.

Orange County, California
Reviewed 11 May 2016

They'll blame it on the remodeling that was supposedly 90% done, but really lacking. Pay a couple dollars more and stay elsewhere. Front desk help and transportation folks were awesome. House keeping and servers, not so much.

Review collected in partnership with DoubleTree by Hilton
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Thank MickeyMouse2013
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for your feedback, and I'm sorry that you stay was hindered by housekeeping and the servers. If there is anything we can do for you, please reach out to me directly. Thank you and have an Excellent day!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375
Region: United States > Michigan > Novi
Price Range: $150 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#2 Business Hotel in Novi
#4 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms had easy access from parking lot”
 of 5 bubbles Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
 of 5 bubbles ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
 of 5 bubbles BabkaM, 29 Sep 2016 | Read review
“Garden view is my fave”
 of 5 bubbles crashingac, 27 Jul 2016 | Read review
“Ask for the upgrades when you check in, may be available.”
 of 5 bubbles 1331jc, 21 Jul 2016 | Read review
5 of 5