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Extended Stay America - Detroit - Novi - Haggerty Road

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Traveller (15)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent41%
  • Very good21%
  • Average16%
  • Poor9%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Reviews (110)
There are newer reviews for Extended Stay America - Detroit - Novi - Haggerty Road
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All reviewsbasic hotelfriendly front desk staffcomplimentary breakfastchecking inwimicrowavecostcoratesroomylaptopmaintenance
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11 - 15 of 107 reviews
Reviewed 18 June 2017

Place was okay. Beds not comfortable but clean. The location was excellent and the price was very good. They only had single beds available so we had to use an uncomfortable roll up for one of our kids.More

Review collected in partnership with Extended Stay
Thank 382craigf
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 19 June 2017

Thank you for your feedback. We are glad you liked the location of our hotel and our pricing, but we apologize for the inconvenience you and your family experienced with our beds. Your feedback is valuable as it will help us improve the quality of...More

Reviewed 15 June 2017

The front desk manager was friendly, helpful and service oriented, but this is a very poor value for the rates they charge. The property needs new carpets, better lighting, a proper breakfast service...and so on, before it can be lived in on "extended stays".More

Review collected in partnership with Extended Stay
1  Thank kirank117
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 16 June 2017

Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single time. We are committed to making sure we...More

Reviewed 12 June 2017

The location and price we're good, the staff was helpful overall. But the smell of the room was awful. There were two plug-in air fresheners to try to mask it, but that only compounded the problem. I also thought it was odd that there was...More

Review collected in partnership with Extended Stay
1  Thank henstromfamily
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 13 June 2017

Thank you for choosing our hotel. Although you liked our location and helpful associates, we're sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to make sure these mistakes are not repeated in the future....More

Reviewed 2 June 2017 via mobile

The location of this hotel is excellent, with nearby restaurants, gas, etc. Getting out on Haggerty northbound is a challenge at certain times. Must ask for dishes, pans, toaster, hairdryer . .. not offered at check in. Telephone had no cord attached to the phone...More

Thank Jmuhn
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 3 June 2017

Thank you for the feedback. WE are glad you liked our excellent location. Howerver, we are sorry that we did not completely address the issues to your total satisfaction. As an extended stay property, our guests often brings their own toiletries and hair dryer. So,...More

Reviewed 23 April 2017 via mobile

Very bad experience with this hotel, never will again visit this place, they charged me excessively for local phone calls made through room phone, be careful they don't explain you at the time of checkin about the facilities and charges & at checkout time they...More

Thank AdilAhmed
Response from 00esa, General Manager at Extended Stay America - Detroit - Novi - Haggerty RoadResponded 24 April 2017

I sincerely apologize for the service issue you experienced which made your stay a disappointing one. I will be sure to address your feedback to the concerned team to ensure to see where we can make improvements. For further assistance in regard to your bill,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$68 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$68 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (9)
Dining (1)
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Room Tips
"Accessibility of corner suites"
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"choose a different hotel"
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"Rooms that are close to front of building - ONLY ONE/1 elevator - 3 floors"
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"Stay somewhere else"
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