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Courtyard Detroit Pontiac/Auburn Hills

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Courtyard Detroit Pontiac\/Auburn Hills
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132 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Detroit Pontiac/Auburn Hills
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Showing 130: English reviews
United States
Reviewed 21 June 2016

I almost did not stay at this Courtyard as I found it a little unappealing the last time I stayed. Given it was newly remodeled, I gave it another chance since I like the location. I guess they have decided to pay for the remodel by collecting interest on the $100 deposit they hold for 30 days after you check...

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Helpful?
Thank BusinesGalTravel
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear BusinesGalTravel, Thank you for the review of the property. I apologize for the inconvenience you had with the incidental hold on your card. We do have a incidental policy where we hold 100 dollars on a Credit or Debit card depending on whichever our guests decide to use. The system automatically releases the incidental hold upon check out, it...

Morristown, New Jersey
Reviewed 18 June 2016 via mobile

Excellent stop, the rooms are updated and very clean. Terence at the front desk was awesome! Chris the gm, took care of me at the restaurant, and was very helpful. He gave me a great tip concerning a gps app!! I would definitely recommend this hotel when staying in this area of MI.

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Helpful?
Thank debdi45
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Debdi45, Thank you for the awesome review! We really enjoyed having you stay with us on one of your first big trips out for work. We are sure you're going to do great in the new job! We hope that you are able to come back again sometime in the near future so we can hear about your adventures...

Woodstock, Canada
Reviewed 14 June 2016

Stayed here on a recent trip to Michigan for some shopping with friends. We arrived at the hotel and the front desk attendant was very friendly. We were upgraded to a larger room because I am a rewards member, which was nice because there were three of us sharing a room. He also made suggestions about things to do in...

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Helpful?
Thank melmo1
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Melmo1, Thank you for the review of the hotel! Sounds like you had a pretty good time in the area other than the cleaning issue. I will be sure to look into what happened there. Most times they are only able to go through so many rooms a day and I apologize that we were unable to get there...

Grand Rapids, Michigan
Reviewed 20 May 2016

Had a pre-paid room, and was given a hassle at time of check in. The front desk clerks (Terrence and unknown name clerk) staffed on the afternoon 5/14/16, were not helpful at all. Absolutely has no knowledge of "going the extra mile" "going above and beyond" for guest. We also had loud neighbors, with like 8 kids pounding on the...

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Helpful?
Thank Gacely Z
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Gracely Z, Thank you for the review of our property. I apologize that you had a less than great check in. I will look into the issue personally. Aside from the check in and noise I hope you had a better experience than those issues. In the future if you stay with us, please let us know if there...

Reviewed 18 May 2016 via mobile

Confort, good rate, convenient localization and close to commerce and main shopping and easy access to main roads. Good parking areas. Tv and room service. Despite of that, fidelit program to convert bonus and free stays.

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Helpful?
Thank FernandesRampazo
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear FernandesRampazo, Thank you so much for the review of our property. We really appreciate the positive feedback as it is what inspires us to do be the best we can be. I am glad that you found the area to your liking and were able to visit some of the attractions in the area as well. We hope to...

Charlevoix
Reviewed 10 May 2016

Most people know Courtyards, well this is a very nice one! Comfortable, somewhat stylish, nice beds, good staff, decent parking! Quite surprised at how nice this was. Decent pool and fitness center! Starbucks coffee in the AM! Not far off I-75! Overall this is a nice property!

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Helpful?
Thank jackson9567
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Jackson9567, Thank you for the positive review! We just finished a renovation in February so our hotel is pretty much brand new. They even went so far as to rebuild the walls in the rooms as well. We have also been working on our guest service so I am glad to see that the staff were able to accommodate...

Atascadero, California
Reviewed 30 April 2016

Thank You Courtyard. A clean hotel, great lobby, easy parking, spacious grounds, lots of plugs and usb plugins too! , comfy room and nice staff. It is all the things I need and even more than I nee when traveling. I loved my suite!

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Helpful?
Thank CharleySays
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear CharleySays, We really appreciate all of your positive feedback you have given us. It really makes us feel good about ourselves knowing that we made an impact on our guests. Especially since most of the time when someone has good service they only tell about 3 people. We really enjoyed you during your stay and we hope to have...

Upper Sandusky, Ohio
Reviewed 11 April 2016

Front desk greeting from Terrance was excellent. The rooms are clean with very nice décor, bed comfort and pillow - fantastic. My wife and I got an upgrade [ our room was not ready ] and it made us happy. The breakfast room and bar area is very trendy and cool. I am a travel writer and author of the...

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Helpful?
Thank kaatok
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Kaatok, Thank you for writing the nice review about our hotel. Terence is one of our best Front Desk Agents and I am glad he was able to lay out the red carpet to greet you. We did just finish our renovation so I am glad that the decor reflects that as well. Next time you are in town...

Michigan
Reviewed 23 February 2016

All the staff were helpful and courteous. I believe they were the most courteous staff I have encountered in a hotel in a long time. Their friendliness seem to transfer to everyone staying at the hotel because the guests were nice too, holding elevators, making small talk, etc. Our king size bed room was on the second floor was spacious...

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Helpful?
Thank MichiganDiesel
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear MichiganDiesel, Thank you so very much for the kind words! Reviews like this really get the staff excited and is really what being in hospitality is about. It is great reviews like this that I think keeps the staff in good spirits. It isn't just a senior moment getting out of the elevator and going the wrong way as...

Toledo
Reviewed 9 February 2016 via mobile

Stayed here as an overnight getaway. This hotel was very nice. Will definitely stay here again the next time I'm in town. Check in & check out was quick & easy. Not too many restaurants within close proximity.

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Helpful?
Thank ladyj800
GMCYPONTIAC, Manager at Courtyard Detroit Pontiac/Auburn Hills, responded to this review

Dear Ladyj800, Thank you so much for taking the time to review our hotel. It really means a lot to the staff and I that you gave us a great review and thank you for the kind words on the hotel as well. We have been working on our check in and out speed so I am glad that it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Detroit Pontiac is just west of I-75 and convenient to the surrounding communities of Bloomfield Hills, Auburn Hills, Troy, Rochester Hills and Birmingham. If you're in town for business, the Courtyard Detroit Pontiac can serve as your home while visiting, Chrysler, Volkswagen, EDS/Hewlett Packard, and Oakland University. This Pontiac hotel is also just minutes from Alpine Valley and Pine Knob Ski Resorts, Great Lakes Crossing Mall, DTE Music Theater and numerous fine and casual dining venues. Guests at this Courtyard Detroit Pontiac can enjoy breakfast at the Courtyard Café, an evening Manager's Reception every Wednesday as well as a refreshing dip in the indoor pool. With five different room types, some with mini-fridges and microwaves, this Pontiac hotel is the perfect spot for all types of travelers. For kids, we offer the Nickelodeon Your Stay Program - a great way to help your little traveler enjoy their stay. ... more   less 

Additional Information about Courtyard Detroit Pontiac/Auburn Hills

Address: 3555 Centerpoint Pkwy, Pontiac, MI 48341-3158 (Formerly Courtyard Detroit Pontiac/Bloomfield)
Region: United States > Michigan > Pontiac
Price Range: $108 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Detroit Pontiac/Auburn Hills 3*
Number of rooms: 106
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Also Known As:
Courtyard By Marriott Detroit Pontiac/Bloomfield Hotel Pontiac
Courtyard Pontiac
Pontiac Marriott
Pontiac Courtyard
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Questions & Answers

Questions? Get answers from Courtyard Detroit Pontiac/Auburn Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own bagels, fruit, boiled eggs and precooked bacon. No toaster/Microwave in room, tiny fridge but you can fit a few small drinks.”
 of 5 bubbles 397millic, 17 Oct 2016 | Read review
“Choose Hilton!!”
 of 5 bubbles 994DenaM, 12 Oct 2016 | Read review
“One where they don't hold your money hostage for 30 days”
 of 5 bubbles BusinesGalTravel, 20 Jun 2016 | Read review
“The sound does travel so I would recommend a room at the back of the hotel”
 of 5 bubbles melmo1, 13 Jun 2016 | Read review
“Rooms too small for more than two people”
 of 5 bubbles TimPegJohn, 22 Jan 2016 | Read review
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