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Extended Stay America - Detroit - Metropolitan Airport

22 reviews
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Traveller (1)
Room & Suite (6)
Dining (1)
Overview
  • Excellent47%
  • Very good18%
  • Average13%
  • Poor18%
  • Terrible4%
Travellers talk about
“oatmeal”(2 reviews)
“desk”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Airport Transportation
Family Rooms
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Detroit - Metropolitan Airport
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (22)Write a Review
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1 - 5 of 22 reviews
Reviewed 6 December 2017

The front desk agent was nice, the first room was in terrible shape. She let me switch rooms, and the second one was better. The hotel has a deal with a trucking company, so they get preferential treatment, which is fine, I just don't think...More

Review collected in partnership with Extended Stay
Thank natashabJ1056EX
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 7 December 2017

Natasha, thanks for being our guest. Although you liked our courteous service, we apologize for the issues you came across in your first room and regret any inconvenience you had while being here. We are sure this was a result of miscommunication between our Housekeeping...More

Hotel's Favourite
Reviewed 2 November 2017

This was my second stay here after a previous three week visit. The staff is very friendly and helpful, and my room is very comfortable. I face I-94 and the airport, but the room is pretty quiet. And when the HVAC unit fan comes on...More

Review collected in partnership with Extended Stay
Thank Sparky683
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 3 November 2017

Thank you for choosing to stay at Extended Stay America once again. We are delighted to know our associates left you with a good impression of our hotel and that you enjoyed the comfort of your well-equipped room. It was a pleasure hosting you, and...More

Reviewed 9 November 2017 via mobile

I stayed at this hotel the night before a flight from the airport the next day. I was highly disappointed with many aspects of this hotel. Firstly, they advertised that they had an airport shuttle. Well, they didn't, and when I called to get picked...More

Thank chevaf8b
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 10 November 2017

Thank you for your review. Please accept our apologies for the poor service you experienced during your stay. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking...More

Reviewed 9 November 2017

I hate to give a bad review (this is my first)- but it was bad! The room was half the size as pictured on the advertisement on the net, the fridge and air/heat register was so loud as was the bathroom fan- something was loose...More

Thank award616
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 10 November 2017

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed 1 November 2017

Only negative is the grab and go breakfast in the front lobby. Oatmeal, muffins, and granola bars were the only thing offered. Coffee round the clock was a plus. Hot tea and hot chocolate also available.More

Review collected in partnership with Extended Stay
Thank Lisa R
Response from 00esa, Manager at Extended Stay America - Detroit - Metropolitan AirportResponded 2 November 2017

Lisa, thanks for the feedback. It was nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Airport Transportation
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Details
Price range
US$79 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1)
Room & Suite (6)
Dining (1)
Questions & Answers
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nosnoow2
29 July 2015|
Answer
Response from DearbornNative | Reviewed this property |
I don't know, but I would try calling 1 877-432-9997
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Room Tips
"Ask for their bigger room- although they seem to be by the elevator"
Read review
"The room was very nice. The suite was exceptional ."
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