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Four Points by Sheraton Detroit Metro Airport

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Four Points by Sheraton Detroit Metro Airport
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212 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Detroit Metro Airport
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Showing 207: English reviews
Owosso, Michigan, United States
Reviewed 30 May 2014

I was very disappointed with the hotel stay, First it is over priced! even though the staff was friendly I would never recommend anyone to stay there. Outdated by far, Not very clean and my air conditioner quit working in the middle of the night. That was awful due to the fact it was one of those hot muggy nights...

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Helpful?
Thank Heidi W
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Heidi W, We are so sorry that we failed to meet or exceed your expectations during your recent stay with us. We are currently evaluating ways to improve our guest experience and will share your feedback with our team. We have confirmed that the chlorine levels in our pool are up to par and hope you'll give us another...

Cincinnati, Ohio
Reviewed 22 May 2014

This brand is so hit or miss unlike Hampton Inns. In my experience most Hamptons "are what they are" and you know what you are going to get. Four Points just vary wildly with this being on the low end. I was given a room that was already occupied, the place was just pretty run down, and pool was filthy....

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Helpful?
Thank Ageorgin2896
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Ageorgin2896, We are so sorry that we didn't meet or exceed your expectations during your recent stay. We take our guest comments very seriously and will share your feedback with our team as we continue to assess ways to improve our guest experience. We hope you'll give us another chance to make this up to you. Safe travels.

Battle Creek, Michigan
Reviewed 5 May 2014

Ok hotel, when you're doing park, sleep and fly, but over priced for someplace with now breakfast included. With so many other options in the immediate vicinity, I'll look somewhere else next time. Staff seemed untrained and it took forever to get checked in. Bar staff wasn't very friendly.

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Helpful?
Thank Bigbore02
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Bigbore02, Thank you for taking the time to comment about your recent stay at Four Points. We take our guest comments very seriously and appreciate your feedback. We hope you enjoyed our free WiFi, free in room bottled water and Best Brews & BBQ Wednesdays. We are constantly evaluating ways to improve our guest experience and will share your...

New York City, New York
Reviewed 11 April 2014

After staying in some of the other DTW locations over the years I found the hotel I am looking for. The front desk person Jordan was very friendly and helpful. The hotel was immaculate and the rooms were very clean with all the frills and amenities. As a platinum member I had access to the club lounge which opened Sunday...

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Helpful?
2Thank Kevin S
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Kevin S, We really appreciate your comments, thanks for sharing! We're delighted to hear that you enjoyed our service, accommodations and amenities at Four Points Detroit Metro Airport. We look forward to welcoming you back soon. Safe travels!

Sarnia, Canada
Reviewed 2 March 2014

We've been booking park, sleep, fly hotels for the past couple of years before our vacation. Finally I think we have found one that we will return to. Hotel staff were polite and helpful. Rooms were clean, quiet and comfortable. The bed comfortable enough that I slept through the night...a bonus for me when travelling. There is a fridge and...

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2Thank 24vacation
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear 24vacation, Thank you for taking the time to comment about your recent stay at Four Points. We are delighted to hear that you enjoyed our airport parking package and stay experience. We look forward to welcoming you back soon. Safe travels!

Windsor, Canada
Reviewed 7 February 2014

We stayed at this hotel for the second time before a trip South. Hotel is quiet, clean and I love the bedrooms. they are comfortable, clean and modern. the shuttle service to the airport run 24 hours (every half hour) and they are including a free 8 days parking with the price of the room. Will certainly return again. Picky...

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Helpful?
1Thank Monique L
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Monique L, We really appreciate your comments, thanks for sharing! We're delighted that you've continued to enjoy your experience at Four Points and we look forward to welcoming you back soon. Safe travels!

Shelby Township, Michigan
Reviewed 23 January 2014

Stayed overnight before a trip to Dallas (really early flight). Hotel is nice, a little outdated but comfortable beds. Has indoor swimming pool which I did not use and a tiny gym with 2 treadmills, 2 ellipticalls and a weight machine. Served the purpose. Has free internet and a bar/restaurant on site. No free breakfast and the restaurant starts serving...

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Helpful?
Thank Eleonora K
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Elenora K, Thank you for taking the time to comment about your recent stay at Four Points. We're delighted that you enjoyed our accommodations, parking package and shuttle service. We're glad to hear that the parking attendants were able to quickly help you with your car battery too! We hope to see you soon, safe travels!

Petoskey, Michigan
Reviewed 10 January 2014

Booked this hotel under duress, when flight delays detained us in Detroit overnight. Didn't check in until after midnight and was delighted to find the restaurant and bar were still open and the food was decent. The room was clean, the bed was comfortable, and the shuttle was free and on time. It was also quiet, which allowed us a...

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Helpful?
1Thank Upnorthdeborah
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Upnorthdeborah, We are delighted to hear that you enjoyed your recent stay with us, especially with the flight delay circumstance. We are so glad that you enjoyed a good night's rest and meal at Four Points. We hope to welcome you back should your travel plans bring you back to the DTW area. Safe travels!

Saint Helen, Michigan
Reviewed 6 November 2013 via mobile

Room seemed clean. Hotel needs some updating but it's not that bad. The tv in the king room is off center so it was weird to watch. One of my lamps was missing a lightbulb. Large desk in room, 2 chairs, iron, hair dryer, shampoo and soap are in dispensers in the shower however, there is lotion, bar soap, mouthwash,...

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1Thank bartender126
Bluffton, Indiana
Reviewed 4 November 2013

Checked in at 1130pm on a Saturday night. It was a free room that I booked using SPG points. I stay at a lot of Sheraton family hotels and this is by far the worst I've ever been in. It is just a very run down hotel. At first glance it looks OK, but when truly looking around it is...

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Helpful?
Thank thedahlyllama
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear thedahlyllama, We are so sorry that you didn't enjoy your recent stay at Four Points Detroit Metro Airport. We are evaluating ways to improve our property and will be renovating in the upcoming months. We hope you'll come back to see our new look. Take care!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to The Four Points by Sheraton Detroit Metro Airport. We're just minutes from the Henry Ford Museum and the greater metropolitan Detroit area where you can experience all Detroit has to offer. ... more   less 

Additional Information about Four Points by Sheraton Detroit Metro Airport

Address: 8800 Wickham Road, Romulus, MI 48174-1905
Region: United States > Michigan > Romulus
Price Range: $165 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Detroit Metro Airport 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Four Points By Sheraton Detroit Metro Airport Hotel Romulus
4 Points By Sheraton Detroit Metro Airport
Four Points Hotel Romulus
Four Points Romulus
Sheraton Romulus
Romulus Sheraton
Romulus Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Detroit Metro Airport staff and other travellers.
4 questions
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Spring Lake, Michigan
over a year ago
Mount Pleasant, Michigan

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Questions? Get answers from Four Points by Sheraton Detroit Metro Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good. Excellent staff who is willing to help.”
 of 5 bubbles samuelgL5648OJ, 17 Jan 2017 | Read review
“Keep away from elevators for a quiet night”
 of 5 bubbles tommy45467, 12 Jun 2016 | Read review
“Very clean rooms with no signs of bed bugs!”
 of 5 bubbles mwilltru15, 10 Jun 2016 | Read review
“Upper floors are quiet and common areas are comfortable. They have computers available to print off boarding pass for flight out”
 of 5 bubbles johncathyb, 31 May 2016 | Read review
“Probably a little quitter on the north side of the building”
 of 5 bubbles retiree2, 20 Feb 2016 | Read review
5 of 5