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Holiday Inn Express Sault Ste. Marie

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Holiday Inn Express Sault Ste. Marie
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257 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Sault Ste. Marie
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Showing 255: English reviews
Richmond, Texas, United States
Reviewed 31 August 2016

Nice hotel as are most Holiday Inns. The bathroom is a little small but overall a great place to stay. Also very convenient to seeing the locks and crossing the bridge into Canada. Breakfast was very good.

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Helpful?
Thank Marilyn L
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for choosing to stay with us here at the HIE in Sault Ste Marie, MI. We are happy to hear that you found the location convenient for your travels and that you enjoyed the breakfast included with your stay. We will bring to managements attention regarding your concerns on the bathroom size when they go to do their...

Reviewed 27 August 2016 via mobile

Perfectly situated between the locks to the south and shopping one exit to the north. Room had a great view of the river. Room was very clean and super quiet on the fifth floor. Breakfast has a lot to choose from including hot and cold dishes. Beds and pillows are very comfortable.

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Helpful?
Thank Josh H
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

We are happy to hear your found our location conveniently located for your stay and that your room met your expectations. We look forward to your next stay.

West Michigan
Reviewed 23 August 2016 via mobile

Pretty good location with just a short drive to the Locks. (4-5 min)The room was super humid / damp when we got their. We turned the AC on full blast and went to dinner and it seemed a little better when we got back. The room was missing hand soap but the front desk came up with some right away....

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Thank sparty5
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for taking the time to complete a survey on your recent stay with us. It is always helpful to get our guest feed back to see what we are doing right and what needs to be improved upon. I am happy to hear that you had a positive experience while staying with us, and hope you choose us...

Monroe, United States
Reviewed 20 August 2016

Hotel was nice. Room was clean and quiet. Breakfast buffet was included with the cost of the stay. The cost of the room is Mid-Range. Customer service was great. We most likely will return when in the area again.

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Helpful?
Thank Matthew A
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for the 5 star review. It is always a pleasure to hear that our guest found their room clean and comfortable and that you enjoyed the breakfast that was included with your stay. We hope to see you again soon.

Bolivar, Missouri
Reviewed 17 August 2016 via mobile

The room was musty with a strong odor. The staff was friendly and informative. The weather wasn't on our side rainy and overcast. The pool and hot tub were clean and warm. The beds very comfortable. If you're in Sault Saint Marie it's a nice hotel just say above the first floor. Overall not a bad place to stay.

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Helpful?
Thank Darrel S
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at the HIE in Sault Ste Marie, MI. We are sorry to hear that you encounter an issue with a smell in the room and we have worked to correct this matter so you will not have same concern on your next visit. I am...

Round Hill, Virginia
Reviewed 16 August 2016

I have stayed at this hotel before and wanted to return. It is updated, has a wonderful lobby to relax, the included breakfast is comprehensive and good, and the indoor pool is great. Parking is plentiful.

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Thank Barthy53
Reviewed 10 August 2016 via mobile

The price is outrageous for this hotel. I pay more to stay in a nice place. I regret staying here. The room smells like urine, there was used soap in the shower. You feel like you're walking on stuff in the pool but it's just the peeling paint. I recommend staying somewhere else. It'll probably be better priced and a...

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Thank melwellman
IHGService, Guest Relations Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Dear melwellman, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall cleanliness of the room you have stayed at including the below par state of its interiors as you have claimed. We apologize for any inconvenience this may have caused you. We would love to...

Livonia, Michigan
Reviewed 8 August 2016

Disappointed with cleanliness of room on the 4th floor. Did not closely look at room at check in. The next morning discovered multiple hairs (yeah, those kind) in the bath tub/shower. Had to clean them out myself as had an activity planned and could not wait around for housekeeping to arrive. Then looking at the ceiling, I saw multiple small...

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Thank oletroop
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for your review. We appreciate all feedback, both positive and negative. We apologize that you found your stay to be disappointing. We will definitely address the issues you experienced to prevent similar situations for future guests. We hope you will be willing to give us a second chance if you find yourself back in the Sault area.

Reviewed 5 August 2016 via mobile

Stayed here while checking out the Soo Locks. Room was clean. Breakfast was typical of a Holiday Inn express- biscuits, gravy, pancakes, fruit, cinnamon rolls, sausage, etc. Would stay again, seemed to be nicest hotel in area, but is not within walking distance to town. Gas station next door with some food items.

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Thank Momoftwinsplus3
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for taking the time to give us your feedback on your recent stay with us. We are happy to hear that you enjoyed your time with us, from a clean room, to the options available on the breakfast bar. We hope to see you on your next trip to the Soo.

Michigan
Reviewed 1 August 2016

Would stay here again. Staff was very friendly. Breakfast was standard for this chain. Eggs had some hard bits (not a fan). Otherwise good. Hotel was completely booked solid which is always a good sign. Room had an odd, damp smell when we arrived but it dissipated (or maybe we got used to it) within minutes. Bathroom was immaculate! as...

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Thank Searching3
SSMHIE, Front Office Manager at Holiday Inn Express Sault Ste. Marie, responded to this review

Thank you for choosing to stay with us at the HIE in Sault Ste Marie, MI. We appreciate you taking the time to complete a survey on your recent stay with us, all the feedback helps us to make changes were necessary so we can continue to provide our guest with a pleasant experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located just steps form Lake Superior State University, minutes from the Soo Locks, and St. Mary s river let Holiday Inn Express Sault Ste. Marie, Michigan fulfill all your lodging needs. You can relax knowing we offer a broad range of services and amenities featuring our Express Start Breakfast Bar. Our large elegant lobby features a library with a relaxing sitting area where you can read in front of our exquisite fireplace. For the recreationally inclined, we offer an on site fitness room with modern equipment, as well as a heated indoor Pool and Spa. We are located within miles of DonDee Bowling Lanes, Agawa Canon Train Tours, Sault Ste. Marie, Ontario, and only 20 minutes from Chippewa County International Airport (CIU). We are delighted to provide you with exceptional service while you savor the historical Sault Ste. Marie, Michigan. ... more   less 

Additional Information about Holiday Inn Express Sault Ste. Marie

Address: 1171 Riverview Way, Sault Ste. Marie, MI 49783-1435
Region: United States > Michigan > Upper Peninsula > Sault Ste. Marie
Price Range: $171 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Sault Ste. Marie 2.5*
Number of rooms: 97
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Also Known As:
Holiday Inn Express Sault Ste. Marie Hotel Sault Sainte Marie
Holiday Inn Sault Sainte Marie
Sault Sainte Marie Holiday Inn
Hotel Style:
#2 Romantic Hotel in Sault Ste. Marie
#3 Family Hotel in Sault Ste. Marie
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Sault Ste. Marie staff and other travellers.
3 questions
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Sault Ste. Marie, Michigan
Alpena, Michigan
over a year ago

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Questions? Get answers from Holiday Inn Express Sault Ste. Marie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view on a high floor (4).”
 of 5 bubbles Valyn70, 23 Jan 2017 | Read review
“Top floor was quiet.”
 of 5 bubbles paulrO1946PE, 9 Jan 2017 | Read review
“close to the border, great amenities, fantastic service, wonderful breakfast!”
 of 5 bubbles 300markv, 4 Sep 2016 | Read review
“Higher floors have a view of the river.”
 of 5 bubbles Y9420LXjohns, 3 Sep 2016 | Read review
“Ask for a room with a view of Sault Ste. Marie, Ontario and the St. Mary's river. Sunsets are beautiful from this hotel.”
 of 5 bubbles Barthy53, 15 Aug 2016 | Read review
5 of 5