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All reviewsfire pitroom was cleanfront deskstarbucks coffeedefinitely stay here againstaff was very friendly and helpfulvery pleasant stayup to datebusiness hotelfirst floornice propertychecking ineasy accessfitness centerbistromalikamarriott
Staff was awesome, both Knesa and Malika went above and beyond to make sure I was taken care of. Had bad experience ordering food for delivery to hotel and they took it upon themselves to help resolve and find another solution. Recommend dealing with these...More
1 Thank Raul M
Response from Jeremy S, General Manager at Courtyard Detroit SouthfieldResponded 7 September 2017
I am so happy Knesa and Malika were able to resolve your food situation. All of our staff find pleasant ways to WOW our guests. Please come see us again soon Raul!!
The check-in was pleasant and quick. However, one of the people in our party arrived and found out that their hotel room was not available as they had overbooked, which made it extremely inconvenient.
Also, the setup is very awkward as you have to drag...More
Response from Jeremy S, General Manager at Courtyard Detroit SouthfieldResponded 30 July 2017
Thank you so much for the feedback. I have made my entire staff aware of your review in an effort to improve our services for future guests. I apologize for all of the issues you encountered while staying with us. I am confident these were...More
I stay in Courtyards frequently so this is my "go to" place when on the road. This particular facility is dated but mostly clean and comfortable. Breakfast was fine with special mention for the servers in the morning. They are great!
Not so great were...More
Response from Jeremy S, General Manager at Courtyard Detroit SouthfieldResponded 25 July 2017
Thank you so much for the feedback. I am pleased to hear that this is your "go to" place when on the road. I am sorry that our service was not 100% satisfactory. I have shared your feedback with my team in an effort to...More
Needed a place for one night near the Industrial area and this place was comfortable and convenient. The food selections are pretty basic and simple. If you want something more formal, there is a Marriott with upscale dining next door. Staff in both places were...More
Thank Ricky S
Response from Jeremy S, General Manager at Courtyard Detroit SouthfieldResponded 12 July 2017
Thank you for the review Ricky! We are convenient and comfortable. I would like to think our menu options are more than basic and simple, but we do have so many restaurant options in the area. Also thank you for recognizing our GREAT people!! Please...More
Not a very pleasant stay, the Hotel rooms are drab, old style and a little depressing. The breakfast is passable but you wait a long time.
Luckily all the Staff are welcoming. The location and access are goodMore
Response from Jeremy S, General Manager at Courtyard Detroit SouthfieldResponded 9 July 2017
Thank you for the feedback. I am pleased you found our staff to be warm and welcoming. I was surprised with your comment regarding the rooms to be "drab and old style" as we were fully renovated just several years ago. Our guests love the...More
Response from PublicRelationsKari | Property representative |
Thank you for your question. While the area surrounding the hotel is not conducive for leisure activities, we are less than 2 miles away from many restaurants. At the hotel we offer an outdoor fire pit and patio... More
Thank you for your question. While the area surrounding the hotel is not conducive for leisure activities, we are less than 2 miles away from many restaurants. At the hotel we offer an outdoor fire pit and patio area that with good weather is a wonderful and relaxing experience. We offer an on-site restaurant open for breakfast and dinner with 24 hour Starbucks. We have a 24 hour business center that will allow for web browsing, social media updating, etc. We can hold a room with an outdoor balcony/patio with seating that is perfect for relaxing. We also offer our indoor pool that has multiple seating options. Unfortunately we do not offer complimentary shuttle services but can recommend local transportation companies that can easily accommodate any need. If I can be of any additional assistance please feel free to call the hotel directly. Thank you for your question and we look forward to taking excellent care of your father.
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"We were on the main floor. People next door noisy. A blanket in the room would have been nice as well"