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No ice trays, the room was dirty meaning dusty had collected on lamps, tables the bathroom sink handles look like you wouldn't want to touch them like they have never been clean. The towels were dirty. The bed skirt was so wrinkle you would have...More
I was traveling to Detroit to see my boyfriend and we chose to stay here for the week I would be in town. Being college students we were looking for a relatively cheap place to stay that looked like it would be livable for a...More
3 Thank Danielle T
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 15 March 2016
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I...More
I had a two day stay at this hotel. Everything was pretty standard and the room was clean. I wish the grab and go breakfast had more offerings than just granola bars, coffee, and a small packaged muffin. At least give me some orange juice....More
Thank Marcell C
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 18 February 2016
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know of your concerns with our breakfast options. I will be sure to share your feedback with our corporate office. We are sorry for...More
I really hate to sound negative. My husband and I really enjoy coming to this location. We stayed in the King Suite. The room was very spacious! Our complaints were, the air unit didn't work well. It was 98 degrees outside... When we got there,...More
I cannot understand why there is so much hate for this hotel, it is definitely one of the better Extended Stay Hotels I've stayed at (I am not sure what that says about me).
The rooms are standard sized with your usual ES style, kitchenette...More
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 17 September 2015
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that there was a delay delivering your utensils. Still, we are ecstatic to know that we were able to exceed your expectations and provide you...More