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The Westin Southfield Detroit

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The Westin Southfield Detroit
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632 Reviews from our TripAdvisor Community

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Showing 619: English reviews
Troy, MI
Reviewed 27 April 2015

I enjoyed our time at the Westin Southfield Detroit during the PenguiCon 2015 convention. The hotel staff were very accomodating and several staff checked with me many times to ensure all our needs were being met. Restaurant staff were friendly and even though hotel utilization was very high all weekend, food quality in the restaurant and lounge was really good....

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Helpful?
Thank jeffmarraccini
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

It was our pleasure to welcome the PenguiCon Convention to The Westin Southfield Detroit and we thank you for spending the time to post such a kind review. We’re delighted that our convenient location added such value to your stay and helped to create a truly memorable weekend for you. Thank you for your kind comments for our Associates; we...

Reviewed 8 April 2015

Checked in for our wedding night stay. Realized there was no 'Do not Disturb' sign on the door. Called down to the desk to have one brought up. They said they would bring it right away. Waited for two and a half hours and there was nothing brought up. Called again and they said again that it would be taken...

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Helpful?
Thank Ryan S
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for reaching out to us with your concerns. We certainly do apologize for any inconveniences that you encountered during your stay. It is always our goal to provide our guests with the utmost in service and consideration and it seems we missed the mark with your stay. We hope you will reconsider your choice and return in the...

Boston, Massachusetts
Reviewed 30 March 2015

I am surprised Starwood would associate their brand with this property. Checked in late on a friday. There is a group of young people roaming around the lobby and up and down the elevator, The front desk was fine, uneventful, they gave me a key , went up the elevator and the young people are all over the floor, talking...

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Helpful?
1Thank Scipiotrout
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We are grateful for your gift of feedback and offer our sincerest apologies for the experience you have described. Our Security team worked tirelessly to maintain a semblance of calm throughout the hotel and we do regret that we could not more quickly intervene in every incident that occurred. We do appreciate you reaching out to us with your concerns...

Reviewed 26 March 2015

Ruth, the hostess takes great care of you from the time you enter the restaurant until you leave. Wanda, our server on two nights as well as once the week before, is phenomenal. Such a sweet disposition and made us feel like we were the only ones she was caring for at the moment.

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Helpful?
Thank Rebecca C
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We’re delighted to hear that our dedicated Associates provided you with the utmost care and attention while you were staying at The Westin Southfield Detroit. Thank you for your kind compliments; we will be sure to share them with everyone. The pleasure would be all ours to have you return and until then, be well.

Chicago, Il
Reviewed 21 March 2015

This Westin hotel is way past the point of needing a renovation. The room condition is past the point of needing a refurbishment with wall paper peeling in the bathroom and banged up walls. As others have mentioned the elevators are slow. The shower and bed were good. The housekeeping during the time of at my visit was bad in...

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Helpful?
1Thank MichaelChen971
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Please accept our sincerest apologies for the challenging experience you have described. We encourage our guests to reach out to us immediately with any issues that may be detracting from their stay so that we may work quickly to remedy any problems and get them back to enjoying their stay. Your comments will be shared with our Associates in the...

Warwickshire, United Kingdom
Reviewed 15 March 2015

This hotel, due to its location, is a constant fixture in my diary. Though I cannot fault the staff and the team at this particular Westin it is very clear that this particular hotel's past glories are a long way behind them and getting further with each visit, month and year. The reception area hints at the grandeur of its...

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Helpful?
1Thank Chris L
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for taking some time to give such a thorough perspective regarding your recent stay with us. While we are thrilled that our Associates have continued, time and time again, to provide you with exceptional service levels, we do regret that there have been areas within your stays that have not impressed you as much. Should you encounter any...

Sheboygan Falls, Wisconsin
Reviewed 4 March 2015

First off I want to say that this Westin was nice, just maybe not as nice as I expected for a Westin hotel that was getting a rate over $150 a night. This hotel is definetly geared toward a business traveler, so it was good for the purpose I was there for. Here is my review with likes and dislikes....

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1Thank Freedom R
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for spending some time to detail your stay at The Westin Southfield Detroit. We’re very happy to read you received a refreshing and restful experience and we appreciate hearing about all the areas you enjoyed, as well as those that may need our attention. Your gift of feedback is important to us and we thank you again for...

Elmira, Ontario, Canada
Reviewed 3 March 2015

This stay did not meet our expectations for a Westin. The cleanliness in the room was below average. There was an old blood stain on pillow cases, obvious dirt on walls, and the toilet seat not cleaned fully from what we could visibly see. The cleanliness in the hallway leading to the room was also not very clean. The cost...

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Helpful?
3Thank disneyflexfamily
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We are truly disappointed to hear about your recent experience at our hotel. This is not what we want our valued guest’s to remember from their stays and we will be sure to share your comments with our Associates in the hopes of emphasizing our need for quality customer service and attention to detail. We hope to be able to...

Jerusalem, Israel
Reviewed 28 February 2015

I have stayed at this hotel a few times and the standards are lowering on every visit. The bathroom wasn't cleaned and my wake up call never happened. To pay for WIIFI in your room is excessive too. There is a starbucks in the hotel, but wasn't open 24/7. The staff were pretty abrupt too. There are better options in...

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Helpful?
1Thank awesomeseminars
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

Thank you for letting us know about your recent visit with us. Please accept our apologies for any inconveniences you experienced. We will certainly review your comments with our Associates and with our Management Team in order to improve upon future experiences for our guests. We hope you will allow us the opportunity to welcome you again. Stay well.

Reviewed 27 February 2015 via mobile

Location is convenient for business travelers as it is located near many Southfield office buildings Free parking is available in a connected parking structure, valet parking is available for $10 a day for parking spots located directly in front of the entrance. Staff was very friendly and ensured I had everything I needed for my stay. The room was dated,...

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Helpful?
Thank kheibe
WestinSouthfield, General Manager at The Westin Southfield Detroit, responded to this review

We’re pleased that you took the time to share your experience at The Westin Southfield Detroit with us. While we’re delighted that certain aspects of your stay added value, we are a bit disappointed to hear that your entire experience was not as you had expected. We will share your comments with our Associates in order to work towards providing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Center, Southfield, MI 48075
Region: United States > Michigan > Southfield
Price Range: $192 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Southfield Detroit staff and other travellers.
6 questions
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Questions? Get answers from The Westin Southfield Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are quiet, but rooms on the 11th and 12th floors are the executive and quiet floors.”
Markburt, 1 Apr 2017 | Read review
“Choose a room that is higher up and not near the elevator”
cbmae1965, 26 Feb 2017 | Read review
“Ask for a room facing away from the Freeway”
Yellowbird1, 18 Feb 2017 | Read review
“Stay high for a better view”
CAFL1, 11 Feb 2017 | Read review
“We asked for a room by the pool-granted. We always try to stay away from stairs, elevators, ice machines and "teams" or parties.”
TomDearborn, 30 Jan 2017 | Read review
5 of 5