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Embassy Suites by Hilton Detroit Southfield

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Embassy Suites by Hilton Detroit Southfield
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719 Reviews from our TripAdvisor Community

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Showing 712: English reviews
Reviewed 2 days ago NEW

Stayed at this hotel for the first time last summer (2016) and was disappointed in the condition of the hotel, which was undergoing some updating. Decided to give it another try and had major issues with the hot water. It was a 3 night stay ... lukewarm water first morning, OK on second morning, but absolutely NO hot water on...

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Helpful?
Thank James R
Powell, United States
Reviewed 2 days ago NEW

There was no hot water, missing smoke detectors, GFI outlets cracked and hanging out of the wall, dripping tub faucet, stains on the curtains, missing drawer handles and TV remotes. The door did not latch securely in the door jamb. The work on the hot water rattled the pipes all night so, on top of no hot water when promised,...

Review collected in partnership with Embassy Suites Hotels
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Thank hannahsW4461SB
Nashville, Tennessee
Reviewed 3 days ago NEW

Hotel turned off hot water before 9 am. Should have been done after people checked out. Went into customer's withiutna shower as a result. Hotel management didn't see tje problrm with what they did. incompetents

Review collected in partnership with Embassy Suites Hotels
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Thank Z7621JTjamesh
.
Reviewed 3 days ago NEW

And the hotel management didn't care. The lobby was so cold the staff was wearing coats and had electric space heaters. Even the bar and restaurant were cold. Fortunately the rooms have microwaves so I could heat a washcloth so I could shave.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rick V
New York City, New York
Reviewed 4 days ago NEW

This is the worst Embassy Suites I have stayed ever. Starting with pot holes in parking lot, old carpets, lose fixtures, dark & dull lobby/restaurant/hallways to dirty elevators, and even an elevator with a broken glass that they didnt fix for several months. If you are staying there for a few nights watch out. Your key may not work after...

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Helpful?
Thank v281
Southfield Mi, United States
Reviewed 1 week ago

Problems with getting internet connectivity in the room was spotty, and we had to go to the lobby to have reliable internet connections. The exercise equipment did not function properly and none of the treadmills worked at all.

Review collected in partnership with Embassy Suites Hotels
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Thank 731gaill
Detroit
Reviewed 1 week ago

The room was too hot and made the stay somewhat uncomfortable. The breakfast was very good with a nice variety. The staff was very friendly and welcoming. Many went above expectations to make stay accommodating.

Review collected in partnership with Embassy Suites Hotels
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Thank Earlene M
las vegas, United States
Reviewed 1 week ago

The Hotel experienced a issue with the delivery of Hot Water. The situation could have been avoided by telling us the issues before check-in. We could have switched Hotels and moved on from there. Switching rooms 3 times after we were checked in for hot water is not satisfactory.

Review collected in partnership with Embassy Suites Hotels
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Thank Dolphus G
Southfield
Reviewed 2 weeks ago

Would recommend a friend to a friend. I received great service from the moment I was walked in the door. A few things that could of been better was the wifi & when it was time to check out there were not many people at the desk which made it a long process

Review collected in partnership with Embassy Suites Hotels
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Thank blakea2017
valdosta, United States
Reviewed 2 weeks ago

good hotel, great breakfast, wonderful nightly reception, clean room. Easy check-in and check-out. Free parking, valet parking not available at this site. Nice microwave, refrigerator and coffee maker.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank S2912VOrichardm

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Southfield

Address: 28100 Franklin Rd, Southfield, MI 48034-5514
Region: United States > Michigan > Southfield
Price Range: $211 - $370 (Based on Average Rates for a Standard Room)
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit Southfield staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Detroit Southfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from elevators ... lots of dinging noise.”
 of 5 bubbles jamesrP6384UY, 16 Jan 2017 | Read review
“Hotel needs updating so wait until they update it.”
 of 5 bubbles markcX7649LP, 30 Nov 2016 | Read review
“Check in using the app is a geat and so fast.”
 of 5 bubbles latinooo, 25 Nov 2016 | Read review
“Avoid this hotel and find someplace else”
 of 5 bubbles danley2015, 16 Sep 2016 | Read review
“Our corner suite was bright with lots of natural light.”
 of 5 bubbles pickymom2016, 29 Aug 2016 | Read review
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