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Holiday Inn Grand Haven - Spring Lake

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Holiday Inn Grand Haven - Spring Lake
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313 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Reviewed 3 days ago NEW

Holiday Inn Spring Lake has a lot of really great features, including a restaurant, indoor/outdoor pool, and docking options so people can park their boats. They also have bed bugs. I was very disappointed to discover them in my bed, and very unhappy about having to drive home in the middle of the night, stripping naked in my garage in...

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Helpful?
Thank Patrick N
HolidayInnGHSL, Front Office Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review

Thank you for taking the time to write this review. Our team works very hard to ensure our property is a great hotel guests love. I assure you management was informed immediately once you brought your concerns to our attention. We have investigated and necessary action has been taken to ensure similar situations can be avoided in the future. Once...

Albany, Oregon
Reviewed 3 weeks ago

I booked three rooms for employees traveling to the area. The front desk manager, Alli, was extremely helpful and efficient in setting up the credit card authorization for billing purposes. The front desk staff I spoke with on the phone while booking the 3rd room at the last minute (I believe his name was Steven) was also an A+ employee....

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Helpful?
Thank Lynsee E
Management response:

Dear Lynsee E, Thank you for taking the time to share your comments with us. It is our goal to consistently provide superior service and accommodations and we are happy that our staff was able to meet and/or exceed those expectations. We are so lucky to have such incredible employees. We all seem to really enjoy our job, which transfers...

Rochester Hills
Reviewed 4 weeks ago

My husband and I were part of a group of six couples who came to Grand Haven for 3 days of midweek bike riding in mid-September. Perhaps because it was off-season, we found the staff to be very accommodating, allowing us to store our bikes in an unused conference room, check in early with advance notice that morning, and check...

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Helpful?
Thank ohmirose28
Management response:

Thank you so much for taking the time to leave us your kind words!! We are so glad to see that you, your husband, and your group enjoyed your stay with us, as well as your bike riding tour of our lovely area, and our onsite Restaurant and Comedy show! It is our goal to consistently provide world class service...

Canton, Michigan
Reviewed 25 October 2016

Nice property for business, close to many cities. Really enjoyed the perch at Jack's restaurant and the comedy show in the attached bar. Staff at front desk very friendly. Room was clean and the bed was very comfortable.

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Helpful?
Thank CantonLady
Management response:

Thank you for taking the time to leave us your comments! We are excited to hear that you enjoyed your stay with us, as well as our Restaurant and Comedy show! I am also so pleased that our front desk and housekeeping staff were able to make your stay so enjoyable! We take pride in our property and are always...

Reviewed 24 October 2016

My husband and I had such a great time here. Amy and Steven were great front desk agents. Our room was very clean and quiet. Pool was very clean and views just spectacular. We purchased breakfast with our room and was well worth it. We will go back for sure. Awesome people there too staying the weekend.

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Helpful?
Thank Kelly D
Management response:

Thank you for taking the time to leave us your comments! We are happy to hear that you and your husband enjoyed your stay with us, and excited to hear that you were able to benefit from our lovely pool, breakfast at Jack's restaurant, and our spectacular views! I am also pleased to see that Steve and I, as well...

Novi Sad, Serbia
Reviewed 23 October 2016

WE spent a weekend at the Holiday Inn Grand Haven facility. There was a wedding party at the hotel as well. The people in the room next to us kept us up all night literally. At 5:30 in the morning I finally got dressed to walk down to the front desk after four calls to the desk to see what...

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Helpful?
2Thank katherine240
Management response:

Thank you for taking the time to leave us your comments with regard to your stay in August, 2016. I sincerely apologize for the noise issues you encountered from other guests during your stay with us. Our main goal at our property is to provide world class service and to make sure our guests feel comfortable and safe during their...

Chicago, Illinois
Reviewed 19 October 2016

The location of this hotel is Great. The hotel offers a tasty breakfast ( sit down with table service ... always a plus and a friendly bar for an after work cocktail. There is a convention center on sight. I have always found the front desk staff friendly. the location is walking distance from a local brewpub and I was...

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Helpful?
Thank tsivia
HolidayInnGHSL, Front Office Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review

Thank you for taking the time to leave us a review! We are so glad to hear that you had a great stay! Our on-site restaurant Jack’s offers breakfast, lunch, and dinner as well as views of the Grand River and surrounding marina. We hope you are able to visit us again soon! Warm Regards, Alli Ryder Front Desk Manager

Grandville, Michigan
Reviewed 18 October 2016 via mobile

The conference rooms were good, but lunches were poor. Box lunches were ready, 10 minutes later they brought in the chips, then they brought in the water then the glasses. 2nd day was pizza with the crust so thin that a soda cracker would have been better and only 2 pizzas to feed 18 people.

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Helpful?
Thank Jane V
HolidayInnGHSL, Front Office Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review

Thank you for taking the time to leave us your comments. I am glad to hear that you enjoyed our conference space. I want to apologize for the problem with the conference lunches and I assure you that our food and beverage department will investigate the cause. The feedback we receive from our valued guests, like you, enables us to...

Tampa
Reviewed 26 September 2016

I held a meeting at the hotel in June and really enjoyed the experience. Staff was great to work with --- very professional. Special compliments to the front desk staff, banquet staff and sales staff. View from the room on the small balcony was delightful. I would recommend it for both a vacation stay or business conference.

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Helpful?
Thank FLTennis1
HolidayInnGHSL, Front Office Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review

Thank you so much for taking the time to leave us your kind words! Our property makes it convenient for our guests to vacation while they work. I am happy to hear that your time spent with us during your meeting was enjoyable. I will be sure to pass along your kind words to our staff! We look forward to...

detroit
Reviewed 23 September 2016

We had 12 people who stayed at the hotel We are from a bike group traveling from the Detroit area Staff was was helpful on any requests that our needed Also they let us store our bikes in one of the conference rooms so we didn't have to lock them on our bikes Bike trails leaving from the parking lot...

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Helpful?
Thank brooklyne
HolidayInnGHSL, Front Office Manager at Holiday Inn Grand Haven - Spring Lake, responded to this review

Thank you for taking the time to leave us your comments! We are so glad to hear that you and your group enjoyed your stay with us during your bike tour! I am so happy to hear that the front desk was able to assist in making accommodations for your bikes to stay inside overnight! Thank you again for choosing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Now featuring all smoke free hotel rooms and brand new bedding! Start your day on the banks of the Grand River. Relax and play in the sun at Lake Michigan beaches and spend an amazing night at the Grand Haven Waterfront Holiday Inn. Located just 2 miles from Lake Michigan beaches and directly on the Grand River, the Grand Haven Waterfront Holiday Inn is your best choice in West Michigan. You ll find the things that are most important to you whether you're here for business or pleasure. Discover the convenience and refreshing experience of the only full service property in the Grand Haven area. Feel your troubles melt away as you relax in our indoor pool or heated outdoor pool. Play a round of 18 at nearby Grand Haven Golf Club. Slip away for a quiet dinner at our award winning restaurant Jack's. Enjoy our nightly happy hour in Jack s Lounge. Sip our signature Rum Runner as you watch the sunset at our outdoor Tiki Bar. Have your morning coffee while strolling along our docks. Traveling on business? Your business is our pleasure. When it's time to get connected, our complimentary WiFi access is waiting for you. Polish that presentation at our business center and we even have the right place for your professional meeting. The Grand Haven Waterfront Holiday Inn is a favorite for business and leisure visitors to the Grand Haven area and we want to become your favorite too. ... more   less 

Additional Information about Holiday Inn Grand Haven - Spring Lake

Address: 940 W Savidge St, Spring Lake, MI 49456-1627
Region: United States > Michigan > Ottawa County > Spring Lake
Price Range: $141 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Haven - Spring Lake 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Holiday Inn Grand Haven - Spring Lake Hotel Spring Lake
Holiday Inn Spring Lake
Spring Lake Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Grand Haven - Spring Lake staff and other travellers.
3 questions
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5 months ago
Chicago
over a year ago
Lawrenceville, Georgia
2 months ago

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Questions? Get answers from Holiday Inn Grand Haven - Spring Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for bugs.”
 of 5 bubbles patrickn214, 4 Dec 2016 | Read review
“Enjoyed the room overlooking the pool and restaurant. Also great view of the marina on the property.”
 of 5 bubbles CantonLady, 24 Oct 2016 | Read review
“floor facing the river will have the best view”
  • sunrise from the room
  • view from the room
 of 5 bubbles brooklyne, 22 Sep 2016 | Read review
“May be luxury price, but not luxury rooms!”
 of 5 bubbles D6431HJamyw, 19 Sep 2016 | Read review
“Ask for a river view.”
 of 5 bubbles GoodGirl40, 6 Sep 2016 | Read review
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