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Extended Stay America - Detroit - Sterling Heights

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Traveller (30)
Room & Suite (28)
Dining (2)
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Overview
  • Excellent45%
  • Very good26%
  • Average12%
  • Poor7%
  • Terrible10%
Travellers talk about
“extra pillows”(2 reviews)
“ice trays”(2 reviews)
“house keeping”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Offers from Extended Stay America - Detroit - Sterling Heights
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Offers from Extended Stay America - Detroit - Sterling Heights
Special Offer: Save up to 10% TODAY!
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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11 - 15 of 156 reviews
Reviewed 15 July 2017

The staff helped themselves into my room - even though my DO NOT DISTURB sign was always on my door! After I inquired about it, I was told they were there to repair a broken screen. Items were stolen!

Thank Patricia J
Response from 00esa, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 16 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 1 May 2017

Room size is great. Bathroom was a little small, you have to squeeze by the toilet to close the door to take a shower. Kitchen was nice, clean and ample size. Faiz at the front desk was amazing and has a great personality. We got...More

1  Thank Tim G
Response from 00esa, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 3 May 2017

Tim, thank you for choosing to stay at Extended Stay America - Detroit - Sterling Heights. We are pleased to know you enjoyed the service provided by Faiz and had a comfortable stay with us. Having said that, I am sorry for your disappointment with...More

Reviewed 13 March 2017

The nightstand drawer contained two offensive items: a used condom wrapper and a bible. Ants were crawling in the kitchen and bathroom. Outside grassy areas were so covered in dog poop that it was difficult to find a clear path. Front desk forgot to set...More

Thank Shawn A
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 11 April 2017

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your room was not clean to par and that you did not received adequate customer service. Our team is committed to satisfying our guests,...More

Reviewed 13 March 2017

First floor room, found out the second night that the window was broken and would not shut completely or lock. Screen was mangled as if someone had already gained entry that way before.. totally unsafe. There were ants in the kitchen, that would literally come...More

1  Thank loriballew1107
Reviewed 4 February 2017 via mobile

The check in was quick and easy. Very friendly front desk personnel. Room 235 was clean, fresh and inviting. My floor was quiet. I could hear the footsteps of the guest above me but it wasn't all night nor did it disturb my sleep. I...More

Thank Legal_padgurl06
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 6 February 2017

Your feedback is important. Thank you for sharing. I'm so pleased to hear that you consistently had a great experience stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$80 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$80 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (30)
Room & Suite (28)
Dining (2)
Pool & Beach (1)
Questions & Answers
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mbuns
23 September 2015|
Answer
Response from Ryan J | Reviewed this property |
The room itself didn't have hair dryers but the front desk has extra items. Possibly hair dryers. They were very accommodating.
0
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Room Tips
"There are no good rooms in this hotel! If they needed to service my room, they should have booked me in..."
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"You can easily cook in here! The hotel is in a good area and there are food places that are not too bad of a..."
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"good place to stay"
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"nook a room higher up"
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