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The staff helped themselves into my room - even though my DO NOT DISTURB sign was always on my door! After I inquired about it, I was told they were there to repair a broken screen. Items were stolen!
Thank Patricia J
Response from 00esa, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 16 July 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Room size is great. Bathroom was a little small, you have to squeeze by the toilet to close the door to take a shower. Kitchen was nice, clean and ample size. Faiz at the front desk was amazing and has a great personality. We got...More
1 Thank Tim G
Response from 00esa, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 3 May 2017
Tim, thank you for choosing to stay at Extended Stay America - Detroit - Sterling Heights. We are pleased to know you enjoyed the service provided by Faiz and had a comfortable stay with us. Having said that, I am sorry for your disappointment with...More
The nightstand drawer contained two offensive items: a used condom wrapper and a bible. Ants were crawling in the kitchen and bathroom. Outside grassy areas were so covered in dog poop that it was difficult to find a clear path. Front desk forgot to set...More
Thank Shawn A
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 11 April 2017
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your room was not clean to par and that you did not received adequate customer service. Our team is committed to satisfying our guests,...More
First floor room, found out the second night that the window was broken and would not shut completely or lock. Screen was mangled as if someone had already gained entry that way before.. totally unsafe. There were ants in the kitchen, that would literally come...More
The check in was quick and easy. Very friendly front desk personnel. Room 235 was clean, fresh and inviting. My floor was quiet. I could hear the footsteps of the guest above me but it wasn't all night nor did it disturb my sleep. I...More
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 6 February 2017
Your feedback is important. Thank you for sharing. I'm so pleased to hear that you consistently had a great experience stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.