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Extended Stay America - Detroit - Sterling Heights

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Extended Stay America - Detroit - Sterling Heights
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Sterling Heights
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Showing 141: English reviews
Reviewed 15 May 2015 via mobile

Didn't even want to give one star. I decided to try this motel because it showed on trip advisor that this place was going through renovations since at least January. That part is true; still being updated and it looks nice. However the laziness of the housekeeping tears this place down. I normally post good things on this site, this...

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Helpful?
Thank Larry P
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry for the cleanliness and parking issues that occurred during your stay. To make sure this doesn't happen again, I will use your comments as a training tool to coach our staff and to make sure each guest has a clean and comfortable...

Reviewed 2 May 2015 via mobile

I come here on the weekends too visit my boyfriend, seriously though everyone in the rooms next too his are loud as hell and always wake us up....then when you call the front desk they dont do anything anyway. It's really frustrating

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Helpful?
4Thank ahacke0007
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues that occurred during your stay. To uphold our company’s high standards, I will be talking with my staff on how we can prevent this from happening and how to best handle noise complaints. Your feedback is very important to...

Ontario, Canada
Reviewed 25 March 2015 via mobile

Great location!! room was very clean! Staff friendly and more than willing to help. Bed very comfortable and new bedding too. Lots of parking that they don't charge extra for. We've stayed here twice now and we will definitely be back this July!

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Helpful?
1Thank Cubacat75
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write such a phenomenal review. I am glad to read that you were pleased with the cleanliness of your room and the location of our hotel. I’m thrilled that our staff was able to provide you with great customer service as well. Thank you again for sharing your comments with us. We look...

Sterling Heights, Michigan
Reviewed 13 March 2015

Stayed here a few years ago and had a good stay. Came back for another extended stay, and wish I hadnt. The management team (different from before) is so incompetent that simple requests can't even be adhered to. I only ever asked that my room be cleaned in the mornings, due to me working from 3 am to 12pm. And...

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Helpful?
5Thank Jim W
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the housekeeping is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, we will be making sure our staff provides excellent customer service and does their best to honor guest requests moving forward. Thank you very...

Reviewed 22 February 2015

Friendly effecient staff rooms are very good 'management must be commended a welcome exception I go to many places I will always come back here as long as itvretains this quality.If you are the metro detroit area try this hotel a true winner.

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1Thank bsiii
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you found our rooms comfortable and that our staff was welcoming. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for posting your review. I do hope that you will...

Townsville, Australia
Reviewed 4 February 2015 via mobile

I stayed here back in September 2014 with my grandmother, we were visiting family in Sterling Heights. Although the hotel itself looked and felt a bit run down it still had a very homely feeling to it and this was very important as I was travelling with my Grandmother who had never really left Scotland much, she absolutely loved the...

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Helpful?
2Thank matk1
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that the staff made you both feel so welcome. Customer service is one of our top priorities, so I am glad to hear that we met your expectations. Thank you again for your review. It would be our pleasure for you to repeat your...

Reviewed 3 January 2015

I am baffled as to how this hotel even had remotely good reviews. Apparently the place is going through renovations so I should excuse the unkempt appearance of the lobby and elevator, however the room was disgraceful. The look of it was unimpressive but didn't look dirty, and we were exhausted so went ahead with it. The shower did not...

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4Thank Brittany P
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found the bed uncomfortable . I discussed your comments with the team, and we are going through our entire stock of blankets to ensure that...

Reviewed 15 December 2014

Great customer service by the hotel staff. Prompt when needed.Very accomidating with brand new rooms with new beds and all new furnishings. Under construction at this time but still very clean and cozy for a hotel doing major renovations. Convientely located near affordable shopping and dining. Will definitely be staying again when we return to Michigan.

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Helpful?
1Thank dflynn0985
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. We are pleased to hear that you enjoyed our newly renovated rooms. We are also glad that our staff provided you with quality service. Thank you again for your feedback. We hope to see you again soon.

Winnipeg, Canada
Reviewed 4 December 2014

Got to the hotel a bit late. When I got there, the reclining chair seemed broken. The manager tried to get me another chair but after we went to several rooms and found other broken chairs in worse situation, I decided to keep that one which was a little bit broken. I was very tired and the last thing I...

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Helpful?
2Thank Virgilio V
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed having a kitchen in the room and the Grab-N-Go Breakfast. Please accept our apologies for the state of the recliner, please know that all of our rooms have recently been renovated and each room now has a brand new recliner. Thank...

Reviewed 22 October 2014

I enjoyed my stay michael was so nice. he was extremely helpful and so funny. He attended to my every need while i was there. I was sad no more days was available for sweeties day weekend. I was so comfortable in that room and wanted to stay more days.

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Helpful?
4Thank Angel N
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you had such a comfortable stay with us. I am proud of my staff for providing me with such helpful and accommodating service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the...

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Near Extended Stay America - Detroit - Sterling Heights

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Detroit - Sterling Heights

Address: 33400 Van Dyke Ave, Sterling Heights, MI 48312-5927
Region: United States > Michigan > Sterling Heights
Price Range: $98 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Sterling Heights 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Extended Stay Sterling Heights
Sterling Heights Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Detroit - Sterling Heights staff and other travellers.
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Prescott, Arizona
over a year ago

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Questions? Get answers from Extended Stay America - Detroit - Sterling Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles BARTNANCY, 30 Aug 2015 | Read review
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 of 5 bubbles marklY2365QK, 19 Jul 2015 | Read review
“Bring your own ice!”
 of 5 bubbles tomlP3450CL, 2 Oct 2014 | Read review
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