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I booked this stay using Chase Ultimate rewards. Upon check in I asked about a room upgrade (as I always do) and was indignantly told I had booked this through expedia and there was nothing "Carol" could do to change my reservation. Expedia? Maybe Chase...More
Thank Mike M
Response from SomersetTroy, Director of Sales at Somerset InnResponded 21 July 2017
Dear Mike M,
Thank you for your recent visit to the Somerset Inn. Please accept our apologies that your experience was not what either of us would have hoped. As you know, it's never a given when it comes to requesting upgrades upon arrival. So...More
My colleague and myself stayed from 13th june'17 to 16th of June for a period of three nights.we found that the hotel rates are over priced for the facilities provided by the hotel.The rooms do not have closed clothes closets and do not have a...More
Nice clean rooms, safe in room, good bedding. The front desk gals are all VERY NICE! SUPER nice bell guy. Bar and restaurant are also great. Wonderful location lots of parking plus right next to Neiman Marcus
It's right across from the mall, which has some nice restaurants. And it's only a couple miles from downtown Birmingham, which is a great little town with more good restaurants and places to visit.
The hotel is clean and not dated. The rooms are large...More
Stayed 2 nights in May at this hotel for a conference. The room was so comfortable and clean I hated to leave. The conference was well managed - food was good and the staff very friendly and helpful. The meeting rooms were all close together...More