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3.0
#5 of 5 hotels in Wixom
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Newly renovated all suites hotel. Free parking, free wi-fi, heated in-door pool, 24 hour fitness center, business center, pull out sofa in every room, mini fridge, microwave in every room, coffee machine,complimentary hot and cold breakfast, complimentary dinners on Tuesdays,Wednesdays and Thursdays.Located off of I-96 highway.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The staff was friendly enough. I changed rooms twice though one on account to being across from the elevator which I requested not to but there was no record of that. The second room the AC wasn't working properly so by the third room I was beyond exhausted (after driving 12 hours). The check in person was friendly enough and I was able to get a room that was "ok" there was a cleaning rag still on the night stand, and the room didn't have a TV remote. But again the check in person was pleasant enough and brought me a tv remote. All the rooms that I saw were terribly outdated and in rough shape. This is not something I associated with the brand of Comfort Suites. This was more like a run down motel. The food was pretty bad and lacking any variety, the staff was short staffed, and the rooms were in disarray. There was no house cleaning, which I understand, but when you're staying several day's you at least hope to have gotten fresh towels. After requesting some on the third day I received two towels. One had long strands of hair on it. For a Comfort Suites I had higher hopes as I've been a member of Choice Hotels for several years and I always held this tier in a higher regards, but a Quality Inn would have been a better choice. Stains on the walls, beat up furniture, the hotel is just in desperate need of a facelift.
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Date of stay: October 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is on a downward trajectory. Feels like the owners have decided that investing in maintaining a fresh & clean environment costs too much money. Thats probably why a brand new hotel has sprung up right next to it this year. Next year when I vist, I'll stay next door.
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Date of stay: August 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The bed is comfortable enough, which is unusual these days, most places being slabs. The bathroom was clean, with some paper peeling. The room was well-cleaned over all.
There's peeling wallpaper all over, the desk chair is torn, there's signs of mold, though no smell so they may be spraying it.
The breakfast was cold with congealed grease so I didn't risk eating it, and there's no beverages other than coffee or milk.
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Date of stay: April 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort suites, General Manager at Comfort Suites Wixom
Responded 10 May 2023
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We really appreciate it. Regards, Comfort Suites, Wixom
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I’m not sure where to start. The vent in the bathroom had not been cleaned in probably months. There was a urine/vomit stain on the pullout bed’s mattress. A stain on the sheets. Mold on the top of the ice bucket. Bugs and cobwebs near a piece of carpet that had been ripped back near the AC unit. An “unknown” substance on the bedside table between the beds. I attempted to bring this to the attention of the manager and she wouldn’t look at the pictures that I had taken, and walked away. The general manager seemed to not care either and asked if we would like to move rooms. Another family that we travel with had similar problems with a dirty room and was given some cleaner by the housekeeping staff so they could clean it themselves. I would have been appalled if this was my hotel. They didn’t seem to care and wouldn’t offer a refund. Poor poor management. Have a little pride and accountability for your hotel! Pool was closed…they said due to Covid, but it is okay to sit in a large room for “breakfast”??? I also didn’t know that ho-ho’s and twinkies were breakfast food! Only 1 out of 3 ice machines working and they don’t want you using it for coolers. Check out the pictures!WHAT A JOKE!!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have never left a hotel review, but this was one of the worst comfort suites I have ever experienced, so I must. Especially due to the fact that we paid comfort suites prices and it was so below standard. Pro list is short. Beds are comfy and clean and towels were soft and clean. Staff was friendly. It ends there. A vacuum hasn't been run in a long time. In rooms or halls. Toenail clippings on the floor amidst many other remnants of other people. Our bedside table drawer was full of crumbs, so we didn't even open any of the dresser drawers. Wallpaper is peeling off the walls and the walls are covered in spills that can easily be wiped off. Our room was a suite with 2 beds and a pull out couch, but only one small tv and only half of the channels that showed up worked. Our freezer was so full of ice that the freezer door had broken off. Breakfast was minimal. Coffee, milk and cereal. Eggs and sausage one day, but nothing the next day. No juice, tea or water. The bagels and breads were sitting in a clear drawer and had been there awhile. Not fresh. Activia yogurt was a pleasant surprise. Bananas were brown, really brown and the same ones were in the bowl every morning. I didn't feel comfortable eating anything that was not packaged after seeing the unclean state of everything else. Every corner and crevise of this hotel needed vacuuming. We had plenty of up front parking which was nice. I imagine it's because very few rooms had people in them. After seeing how dirty and rundown things were I might know why. We were there 3 days and never saw or heard a vacuum when we went by the cleaning cart. I feel we were too trusting in the Comfort Suites name. The water with lemons in the lobby was the only thing that made it remotely seem like the hotel we are used to and who knows how long that's been sitting there. I feel bad being so negative, but I hope this helps someone else to not be surprised by their stay.
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Date of stay: April 2023
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Room Tip:Go to one of the other hotels nearby. Our friends had a lovely stay at the Holiday Inn.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort suites, General Manager at Comfort Suites Wixom
Responded 10 May 2023
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Comfort Suites, Wixom
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This hotel is disgusting! Looks like it has NEVER been vacuumed. Moldy food was still in the refridgerator, the microwave was filled with old food splatter, sheets had curly black hair on them when I pulled back the top blanket....I could go on and on...I asked to be refunded 3 times because I was not going to stay there. Each time was told I would need to call Monday to speak with manager. We ended up leaving (did not even spend more than 10 minutes in the room) without a refund, drove home over 2 hours to end up coming back to our destination. Vending machines and ice machines were "out of order".....worst experience ever.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at Comfort Suites Wixom
Responded 27 Feb 2020
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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My Charity works with the Huron Valley School District Social Workers and we booked this room at the Wixom Comfort Suites for a family in need while they were waiting to move into their new apartment. We were charged $250.00 for alleged stain to the carpet and the fiberglass tub. The case worker was aware juice was spilled on the carpet as she did visits during the families stay and helped them clean the stain. We have attempted contact with Jackie the hotel manager however we are always told she is not available. How can a fiberglass tub possibly be stained? The social worker did have to go advocate for the family as she was receiving no maid service daily which caused a lack of towels. She did manage to borrow a vacuum so the family could clean. The manager Jackie was aware we were renting the suite for the month of January for a family in need and obviously did not want people of their economic misfortune on the property. NEVER stay at the Wixom Comfort Suites or any other Choice franchise lodging facility.
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Date of stay: January 2022
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Room Tip:Never stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
i was a little leery of staying in the Choice international chain because they are all individually owned and operated. i should have trusted my gut. first time in a number of years and i will NOT stay in this chain again.
We arrived late at night and our first impression that was that our room looked nothing like the photos on the website. we could not cancel because we would be charged for the room regardless.
We could not get the deadbolt to latch shut, but just used the upper latch that would prevent the door from being opened. we went to bed and in the morning the true extent of the room’s disrepair and dirt was apparent.
To put it bluntly- this room never should have been rented. We did not rent it at a discount or through a third party site. we paid rack rate off of the chain’s website.
The bathroom was horrible— 1) drywall tape missing from ceiling 2) burnt out light 3) dirty grout/floor 4) some white substance running down back of bathroom door 5) green something on hair dryer handle 6) hairdryer not attached to wall 7) stains, scuff marks, chunks taken out of walls.
The room itself— the furniture was worn and had seen better days.
i went to the front desk to ask to speak with management at 8 am. No one was at the desk and they did not respond to the bell to alert them. there was a sign to use a hotel phone and press 0 to reach the manager. He said he would be down. we waited and he never appeared. when the front desk person arrived, i asked him to please leave a message for the manager to contact me. Again, it’s been 48 hours and no contact.
This room never should have been on the market. Now i know some people will say we should have looked at the room closer or gone to the front desk immediately, but honestly after seeing the breakfast area (which we did not eat), the pool area, the out of use women’s main floor public restroom and the general unkept look of the rest of the public areas i seriously doubt a room change would have made much difference.
my advice— stay anywhere but here. they just want to rip off tourists and visitors.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do NOT stay here. This hotel is in terrible repair. The black mold on the HVAC unit in my room was horrifying - I only noticed it the last day. The window in my room was completely separated from the inside wall. The window was screwed shut preventing any emergency egress. The ceiling had an end to end crack in it. The wall paper was peeling off the walls. The public areas are not clean. My room was never cleaned in 7 days; no new towels even after asking at the front desk several times. Had I not prepaid this I would have left immediately. Construction started before dawn each day under huge lights - all less that 50 feet from my room.
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Date of stay: October 2022
Value
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Trip type: Travelled solo
Room Tip:do not stay here, this property is not maintained, not clean, and frankly not safe.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The remote for tv was missing, i had to go to front desk three times and get it changed, when it still didnt work an employee came up to finally get the tv working. The stopper in the sink was missing and the sink cracked in half so i could not shave and no hair dryer so I didn’t shower. There was almost no breakfast to speak of...the photos on your website absolutely do not represent the hospitality area. I was there are 645 and there almost no variety (no waffle machine as depicted in photos), 2 sausage links and one small scoop of reconstituted powdered eggs left.. Outside maintenance sorely lacking..unkempt. What a waste of money. I could have stayed at Sonesta in Novi for slightly more but at least it would have been worth it. I have stayed at Red Roof Inns (recently) that were far better than this property and $40 less. I am guessing this is franchise location. From now on before i book i will confirm if franchise or corporate hotel and will NOT book at franchise locations again..I feel like I deserve a partial refund. I will post this review on other sites so people can be forewarned
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Date of stay: May 2024
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Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at Comfort Suites Wixom
Responded 20 May 2024
We regret to hear about the challenges you encountered during your stay. Your feedback is valuable, and we will share it with our team for improvement. We strive to provide a comfortable experience for all our guests and apologize for any inconvenience you faced. Should you have further concerns, we recommend reaching out to management directly. Thank you for taking the time to share your thoughts with us.
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There are more places to choose from in the Wixom area.
PRICE RANGE
S$101 - S$118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites wixom hotel wixom, wixom comfort suites
LOCATION
United StatesMichiganWixom
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
