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I am a platinum member, Marriott vacation club owner and very loyal to the Marriott hotel family. My family and I have even "lived" in a Marriott residence inn for nearly one year while our new home was being built and were always treated so...More
1 Thank BusyBusyMom6
Response from Karen C, Executive Assistant at JW Marriott Minneapolis Mall of AmericaResponded 2 days ago
As a Platinum Rewards Member, we appreciate your loyalty to Marriott. We pride ourselves on providing service that is beyond your expectations. We clearly fell short on that goal. We take your comments seriously. They have been shared with our department leadership teams. It is...More
For a luxury stay at MOA this is the place. It joins the MOA so when you get tired from shopping you can head back to your room for a refresh.
Super quiet room
In room coffee & robes
Cozy lobby bar...More
For a yearly tradition my daughter & I stay overnight at the mall. We have stayed in plenty of hotels over the past 13 years. This has been our best stay yet. We arrived early wanting to have our bags stored until check in &...More
I live in Minneapolis, and I did not think I'd be staying at the JW next to the MOA. But, while stuck at the airport, a winter storm gave me the chance, and I'm glad it did! The entire experience was awesome. Bowen secured 3...More
I can't say enough about our great stay. We were snowed in last weekend and booked on hotels.com very easily. Once we arrived the customer service was second to none, from the doorman to the front desk to the restaurant/bar staff. The hotel is clean,...More
Response from kfmontoya | Reviewed this property |
There is no additional charge for drinks and snacks in the Lounge if your room is coded for access (you must use your room key to enter) You shouldn't expect a full breakfast or Happy Hour with access. It's very light snacks... More
There is no additional charge for drinks and snacks in the Lounge if your room is coded for access (you must use your room key to enter) You shouldn't expect a full breakfast or Happy Hour with access. It's very light snacks and a nice continental breakfast.