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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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489 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza MSP Airport - Mall of America
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Showing 481: English reviews
San Diego, California
Reviewed 1 October 2016

I had too many issues with this hotel to even count. The front desk staff is poorly trained and after being promised a follow up on several issues, I never received any further contact. The phone in my room did not work. The maintenance guy explained due to recent renovations several phone lines had been cut in the construction and...

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Helpful?
Thank Adventurer2626
IHGService, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Adventurer2626, Thank you for your stay and for being an IHG Rewards Club member. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that we were not able to meet your expectations when it comes to customer service delivered and room accommodations provided. I would like to...

Reviewed 27 September 2016 via mobile

As a frequent visitor to this property I'm always pleased by the professional staff, Caribou Coffee and there bar. I've enjoyed many a meal here and great cocktails and a great selection of beers. Rooms are nice and far enough from the freeway not to hear any noise. They will take you to the Mall of America and pick you...

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Helpful?
Thank Anthony V
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi Anthony V., Thank you for sharing your experience at the Crowne Plaza Aire. We are glad to be your home away from home when traveling to the Twin Cities. We'll be sure to share your comments with the staff and thank them for their efforts. We do have a great fitness center which does allow for that extra craft...

Santa Fe, TX
Reviewed 26 September 2016 via mobile

Crowne Plaza was a nice place to stay. All the staff was very kind and helpful. The restaurant offered a good breakfast buffet and nice variety of choices for lunch and dinner. The prices are a little high...$13 for the breakfast buffet. Offers a coffee bar comparable to Starbucks serving Caribou brand coffee. Room rates were pretty reasonable. Location is...

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Helpful?
Thank mzgrizzSantaFe_TX
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello mzgrizzSanteFe_TX, We are glad to see that you enjoyed your visit to our location in Bloomington, MN. We do have a great team here that I will share your comments with and thank them for their efforts to make your stay memorable. We do have a great location and more and more travelers are staying out of downtown and...

Chicago, Illinois
Reviewed 22 September 2016

I'm not sure why I keep booking Crowne Plazas as all three this year (domestically) have been old and tired. This property is well past it's expiration date and badly needs a rehab. On arrival, the desk clerk was unprofessional. The room is shoddy and the bathroom floor was nasty. IHG should be ashamed. How can Crowne Plazas outside the...

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Helpful?
Thank flyairdave
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Good Day flyairdave, Thank you for taking the time to share your experience while visiting Bloomington. I would love to research items around you visit and would appreciate a phone call at 952-876-8701. We apologize that the bathroom cleanliness was not up to our standards and would love to address if I could get your room number. We also use...

Whitefish, Montana
Reviewed 21 September 2016

Upon arrival the front desk representative was unfriendly, disinterested, and lacked the professionalism I've experienced at other Crowne Plaza locations. I travel for business and stay in hotels over 250 nights a year. Many being IHG properties. I was not recognized for my patronizing this brand, nor was I offered a welcome bag or reward points. The parking situation for...

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Helpful?
Thank Bfulk
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Good Afternoon Bfulk, We use all our guest feedback as opportunities with our staff. I would love to hear from you directly so that we may be able to pinpoint our training. If you have time and are available please contract me at 952-876-8701. We apologize that our front desk clerk did not meet your needs. The parking garage is...

Minneapolis, Minnesota
Reviewed 18 September 2016 via mobile

Nothing above and beyond for this place. If you want to enjoy downtown and sleep in the quiet of the burbs, this is a great option. It is located along the Blue Line, so you can get downtown and back for $3.50 unless your journey is less than 150 minutes, then you can save $1.75.

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Helpful?
Thank jdx509
IHGService, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear jdx509, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the convenience of our location and the quality of our accommodations. I know we still have a lot of room for improvement so if you have any other comments or suggestions, feel free to...

Maidenhead
Reviewed 17 September 2016

This is clearly a big conference hotel, despite requesting a room near the elevators we were as far away as possible. Room was clean and spacious but AC very noisy. Restaurant was OK but nothing spectacular though the staff were very friendly. A free hourly shuttle to the mall is a good service. The hotel is also only 50 yards...

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Helpful?
Thank MmmMudhuts
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello MmmMudhuts, Thank you for taking the time to share your experience during your recent visit. We are glad for the most part you enjoyed your visit. We try our best to meet the requests of our guests but unfortunately that isn't always possible which I suspect was the case when you came to visit. We are glad you found...

Reviewed 16 September 2016

Upon arrival at the Crowne Plaza I arrived at the front desk and was behind a woman who was upset about the airport shuttle schedule. The staff did little to appease her and when she finally left there were two people who should have been willing to help me. Neither one made eye contact. I finally decided for them who...

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Helpful?
1Thank Fatcat51
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello Fatcat51, If you have time I would appreciate at call at the hotel so I can get some details. We improve our operations through the feedback we receive from our guests and I would need a little more information to be able to coach our team for the future. 952-854-9000 is the hotel number. Unfortunately the agent that checked...

Euless, Texas
Reviewed 30 August 2016

We booked last minute on hotwire and were not disappointed. It's a great location for visiting the Mall of America or getting to the airport. The parking garage is a little weird and the walk in to the hotel through the pool area/conference rooms is a little awkward. We pulled into the covered front drive for check in and basically...

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Helpful?
Thank Brendab72
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello Brendab72, We are so glad to hear your trip to visit the MOA was a huge success. Next time let us do the driving as well! Our shuttles are ready and waiting and with the light rail station right across the street you can visit downtown Minneapolis at any point with a fast trip and much less cost than...

Saskatoon, Canada
Reviewed 28 August 2016 via mobile

With the planes taking off and landing so close by, I expected the room wouldn't be too quiet but it was. I've seen cleanliness comments but we found it very clean (and I'm picky) with someone always cleaning something when we were walking around. The pool and hot tub were thoroughly enjoyed and also well kept and clean. The breakfast...

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Helpful?
Thank paulimib
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello paulimib, Thank you for taking the time to share your comments on your recent visit. We are glad to hear overall your visit was good, but we are going for great. We'll share your comments with the staff and keep trying to exceed your expectations. We do have a great pool and whirlpool as well as an outstanding location....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Square, Bloomington, MN 55425
Region: United States > Minnesota > Bloomington
Price Range: $121 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington/Minneapolis, North America
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza MSP Airport - Mall of America staff and other travellers.
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Questions? Get answers from Crowne Plaza MSP Airport - Mall of America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There may be some rooms that are updated and renovated - ask?”
 of 5 bubbles jetairbear, 5 Nov 2016 | Read review
“Ask a lot of questions.”
 of 5 bubbles Jessb1111, 17 Oct 2016 | Read review
“you can choose what you like but your request will be ignored”
 of 5 bubbles MmmMudhuts, 17 Sep 2016 | Read review
“Go elsewhere”
 of 5 bubbles Fatcat51, 15 Sep 2016 | Read review
“We liked the higher floors, just to see everything”
 of 5 bubbles WebZilla, 21 Aug 2016 | Read review
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