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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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489 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza MSP Airport - Mall of America
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Showing 481: English reviews
Sparta, Wisconsin
Level Contributor
195 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 August 2014

I had flight delays and missed connecting flights, shuttle bus service to and from airport 24 hours day, while at the hotel just outside you can take the rail to the Mall of America. Staff was very helpful, kind and professional. Rooms were very nice, small fridge in room, my room overlooked Long Meadow Lake, worth the stay. If back... More 

1 Thank localfamily2
Ross, North Dakota
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 August 2014

This hotel is very far from the airport and the mall of America. I do not understand why they list it as an airport hotel. Upon entering a "newly renovated" room I found that the bathroom had only a shower. I called down to the front desk and was given a different room, in a different tower, which is in... More 

2 Thank lorac1962
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear lorac1962, Thank you so much for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our property. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your... More 

Stockton, California
Level Contributor
165 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 August 2014 via mobile

We had the misfortune of missing our connecting flight so we had to find accommodations rather fast. The Hotel does offer shuttle service which narrowed our selections on where we could to stay and many facilities were full. We checked in and proceeded to the room. The room was small, had an unpleasant odor and not very well maintained. For... More 

1 Thank Richard H
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Richard H, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the... More 

Rochester, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 August 2014

I stayed at this hotel with my family the first few days of August, 2014. It seemed strange at first that to park and enter the hotel we needed to drive to the roof of the parking structure, but we got used to it. The hotel is just a few minutes to Mall of America driving or there is a... More 

1 Thank Michael F
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Michael F, Thank you for your feedback. We are glad to read you found our location convenient. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for letting you down on some aspects of your stay. We appreciate your feedback as this is our best resource for improving guest... More 

Bellingham, Washington
Level Contributor
79 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 14 August 2014

When I first learned our conference would be held at the Crown Plaza MSP Airport-Mall of America, I was concerned as Google maps showed the hotel in the middle of “nowhere” (i.e. an office park area near the airport) with no convenience stores or restaurants within walking distance. However, I was pleasantly surprised to find the location proved to be... More 

2 Thank comcox
New River, Arizona
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 August 2014

This is a older hotel that has been kept in great shape, note that most attractions and restraunts you will need a car or shuttle or need to take light rail everything just a little too far to walk. Business traverlers will like this hotel. Upon check in I meet Bridget, I can't say enough how freindly she was I... More 

Thank TripMember07152015
Level Contributor
289 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 13 August 2014 via mobile

Hi. First the good. Front Desk and Phone Staff were very nice. Shuttle to and from airport was great. It's less than a 5 minute ride. Shuttles are decent, large and clean. Driver very helpful. Left right on time. I was impressed that they had both a large crowd at 5:30am and two shuttles ready to go. If you need... More 

Thank ChrisFromCincinnati
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear ChrisFromCincinnati, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. I would also... More 

Dallas, Texas
Level Contributor
111 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 August 2014 via mobile

This hotel started very nice in the lobby with Amy at front desk - very accommodating and friendly. The room was quite spacious with good first impression. I noticed the luggage stool was dirty and had stains. In bathroom, housekeeping had placed new bar of soap in dirty soap dish next to sink which still had water and soap residue... More 

1 Thank BradJack
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear BradJack, Thank you for taking the time to provide feedback on your stay. It is unfortunate the poor housekeeping services prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your review. We hope to welcome you again soon!... More 

Guttenberg, Iowa
Level Contributor
9 reviews
7 hotel reviews
Reviewed 11 August 2014

We had a weekend stay to take the kids to Mall of America and get in a little shopping ourselves! The building is older, but very well maintained. There is a Caribou Coffee in the lobby which was a bonus :) The staff was very friendly and accommodating. Everyone you passed greeted you with a friendly smile. We were upgraded... More 

Thank Laurie W
Seattle, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

Got in late 8/6/14 and realized there was no shower curtain in the early am! Luckily one was brought up quickly, but what an oversight. Next hair dryer was broken. 9:30 am shuttle to MSP was trashed. Full of newpapers scattered all over floor and seats. This is not what I have experienced wih past CP stays. Looks like place... More 

Thank PSP64
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear PSP64, Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the shortfalls you have experienced during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly... More 

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Room/Suite (29)
Bathroom (14)
Pool/Beach Area (3)
View from Room (7)
Hotel & Grounds (13)
Dining (1)
Other (37)

Management photos: Courtesy of the property manager

All Management Photos (123)
Dining (14)
Hotel & Grounds (24)
Room/Suite (36)
Pool/Beach Area (7)
Business Centre/Function Rooms (9)
Bathroom (3)
View from Room (1)
Other (29)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Square, Bloomington, MN 55425
Region: United States > Minnesota > Bloomington
Price Range: $121 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington/Minneapolis, North America
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza MSP Airport - Mall of America staff and other travellers.
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Questions? Get answers from Crowne Plaza MSP Airport - Mall of America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There may be some rooms that are updated and renovated - ask?”
 of 5 bubbles jetairbear, 5 Nov 2016 | Read review
“Ask a lot of questions.”
 of 5 bubbles Jessb1111, 17 Oct 2016 | Read review
“you can choose what you like but your request will be ignored”
 of 5 bubbles MmmMudhuts, 17 Sep 2016 | Read review
“Go elsewhere”
 of 5 bubbles Fatcat51, 15 Sep 2016 | Read review
“We liked the higher floors, just to see everything”
 of 5 bubbles WebZilla, 21 Aug 2016 | Read review
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