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GrandStay Hotel & Suites Chaska

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GrandStay Hotel & Suites Chaska
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222 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Boston, Massachusetts
Reviewed 2 weeks ago via mobile

I have traveled extensively and stayed in many hotels but the GrandStay is near the bottom of my list of favorite hotels. When I arrived to check in there was no one at the front desk to check me in! The desk attendant had left a sign reading that they where helping guests and would return. 15 minutes later the...

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Helpful?
Thank ParkingMeter
Reviewed 3 weeks ago

The heater blew cold air for a long time before it turned to heat, then it overheated the room. Had to keep adjusting to get it comfortable in there. The building is not secure, anyone can walk the halls without having to pass by the front desk.The pool was closed for 2 nights out of our 4. Hot tub closed...

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Helpful?
Thank Lori H
Bemidji
Reviewed 5 weeks ago

Nice place from the outside but that's where it stopped. Carpeting stained and aged, room was 60 degrees when we checked in. Toilet seat was loose & mold in toilet from lack of cleaning, no hot water for showers (very cool) and Breakfast ran out of food long before breakfast was over. Staff was clear that the hotel was for...

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Thank mikeS4120HG
Fargo, North Dakota
Reviewed 5 weeks ago

Two stars may be generous but I like to think the new ownership (assume the name change came with new owners?) may put some TLC into the hotel. We just stayed at the hotel for a family event, with the entire group holding 10+ rooms. Each room seem to have their own little story about their experience. Our experience was...

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Thank John M
Monument, CO
Reviewed 16 October 2016

It saddens me to report that this hotel, which was one of the better Best Western properties in the country, has gone very badly down hill. Here is what my wfe and found during our four-day stay last September: Pro: Check-in was painless, and the room was ready. Con: - We booked a kitchenette, which included a fridge, range and...

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Thank RobertS111
Naples, Florida
Reviewed 5 October 2016

By far one of the most awful places I have ever stayed - and I've stayed all over the world. The whole place was filthy - lobby, breakfast area, hallways - EVERYTHING. I was afraid to sleep on the sheets. They were short staffed so our room was never cleaned. If it wasn't the Ryder Cup week I would have...

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1Thank JanetThibeault
United States
Reviewed 5 October 2016

Read the reviews in the Terrible category and then imagine more terrible. Our group used four rooms. All were dirty, two had missing light bulbs (that were never replaced despite many requests), one wasn't cleaned at all one day and two were only cleaned the next day at 5 pm when requested. With 80 plus rooms, there were only three...

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1Thank Jane G
Plymouth MN
Reviewed 30 September 2016

Rooms were as expected (clean and modern). Staff were friendly and helpful. Quiet place for mid-week. Did not take advantage of continental breakfast but it looked inviting. Would come again. Wifi worked.

Review collected in partnership with this hotel
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Thank Patricia P
California
Reviewed 29 September 2016

I stayed one night and found the hotel to be cozy. The rooms could use updating but everything was clean and fresh. Love the location in Chaska and prices are fair. Customer service friendly. I will be back.

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Thank pgk453
Downers Grove, Illinois
Reviewed 29 September 2016

The hotel was nice. The staff was helpful. A large group of us were there for the Renaissance festival and I even used the shuttle. The beds were very hard though. I love that the rooms have kitchens!

Review collected in partnership with this hotel
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Thank 760marissab

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
Region: United States > Minnesota > Chaska
Price Range: $110 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Chaska
Chaska Best Western
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Questions & Answers

Here's what travellers have asked, with answers from GrandStay Hotel & Suites Chaska staff and other travellers.
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New York

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Questions? Get answers from GrandStay Hotel & Suites Chaska staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms can be found at a different hotel.”
 of 5 bubbles RobertS111, 16 Oct 2016 | Read review
“Ask before booking if the renovation is complete and what the status is.”
 of 5 bubbles 875tammyi, 16 Mar 2016 | Read review
“Go elsewhere!”
 of 5 bubbles CCorey102015, 19 Oct 2015 | Read review
“The suites are laid out great. The bedroom is in the front and the living room area is near the windows, so if you are an early riser you can sit in a bright room while the late sleeper stays in the dark.”
 of 5 bubbles car277, 16 Sep 2014 | Read review
“Interior room”
 of 5 bubbles BourdainWannabes, 21 Jul 2014 | Read review
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