We went on a mini vacation and chose this hotel. The staff was very friendly and helpful, bed comfortable and best of all, we were able to walk to the lake and all over. Parked in ramp connected to hotel via skyway. Would stay here...More
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I stayed at this hotel for a business trip to the city of Duluth, MN. I was there from 5/17/17 to 5/21/17. I will start at the beginning. If you fly into Duluth Airport, the hotel provides a shuttle service that will pick you up...More
Dear Saraimari, Thank you for taking time to submit a review of your stay at the Sheraton Duluth Hotel. It looks like you have had so many adventures; I am glad we were a part of your recent business trip! I'll be sure to pass...More
Beds were super comfortable. Rooms are nice sized. Staff was friendly. Rooms clean. Older hotel that sells out a lot. Location is close to lake. Ask for a lake view room. Will need to ask early as the hotel sells out a lot. It is...More
Thank you for taking the time to review our hotel, we're glad that you enjoyed your stay! I'm happy to share with you that we will be starting a renovation in January, we hope you come back to see our refreshed hotel.
I've called his hotel five times today to make a reservation for 2018. Was transferred several times, put on hold several times and hung up on twice during these five attempts to make this reservation. Not very happy about this! Poor customer experience!More
Good afternoon, Thank you for taking the time to give us this feedback. We're very sorry that you had this experience, obviously this is not how we want to treat our guests. We hope that you will still consider making a reservation with us, please...More
After several stays in Canal Park we decided to try downtown. So disappointed. The carpets were dirty on the elevators, rooms and hallways. Not what I expected for a Sheraton. Also, mildew in the showers was just gross. Our room was loud with guests inside...More
Thank you for taking the time to review our hotel, I'm sorry we did not meet your expectations. I have taken your feedback on cleanliness and noise control to the appropriate departments so that we can better serve our guests. I am happy to say...More
"ask for a lake view and dont lug your bags to and form the parking lot"
"You will need to ask the staff at check in what is best. Otherwise the upper floors are always preferable."