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Sonesta ES Suites Minneapolis - St. Paul Airport

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Sonesta ES Suites Minneapolis - St. Paul Airport
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280 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Start your review of Sonesta ES Suites Minneapolis - St. Paul Airport
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Reviewed 6 days ago NEWvia mobile

I have been travelling to Sonesta Eagan for a very long time and every time I get picked up promptly at the airport shuttle by Iman. It is a pleasure to see a warm friendly face who is both efficient and safe. It is a pleasure to travel to Sonesta and it's these little things that make for an amazing...

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Helpful?
Thank Navin B
White Bear Lake, United States
Reviewed 1 week ago

The room was more like an apartment than a hotel room. There was a full kitchen and living room area. The bed was comfortable. The room was very clean and the staff friendly! We loved it and will stay again!

Review collected in partnership with Sonesta
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Helpful?
Thank Cari R
Management response:

Hi Cari R.! Thank you for completing a TripAdvisor review about our hotel! We are thrilled to see you enjoyed your stay! Our rooms are one of a kind in this area! Thank you again for your review! See you soon!

Chicago, Illinois
Reviewed 1 week ago

The good: Two queen beds with a king loft and a full sofa bed. Linens were clean and closet had extra linens for sofa bed. Beds were comfortable. Great for large families! Check-in was easy and Blessing was sweet. I had called earlier in the day to ask about early check-in, Nicole arranged for check-in to be at 1pm instead...

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Helpful?
Thank Katikata22
Management response:

Hi Katikata22 Thank you so much for your review! Woot woot! I shared your comments to the staff and specifically to Nicole. We investigated about the breakfast choices and trained the staff. We have amazing choices for our breakfast! Thank you again and we will see you again!

Reviewed 2 weeks ago via mobile

Still one of the best places to stay for an extended time. Very personable staff. Great breakfast. Everything just good. When they know you, and know what your likes and dislikes are. Great location. All good.

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Helpful?
Thank sheriwm
Austin T, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review

Nice review Sheriwm!! Thank you for completing the review. We are excited to see you enjoyed the culture our hotel has. Thank you again!

Eagan, Minnesota
Reviewed 2 weeks ago

We decided to go stay at Sonesta ES Suites Minneapolis - St. Paul Airport because they offer a suite that has 3 beds. We tried to request early check in and had to keep calling every 2 hours, Was unable to check in early, When it came time to check in, are room still wasn't ready, After we checked in...

Review collected in partnership with Sonesta
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Helpful?
Thank Leonard J
Austin T, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review

Hi Leonard J, On the behalf of the entire staff at Sonesta ES Suites Minneapolis-St.Paul we would like to apologize about your stay. We try to accommodate all early check-ins due to availability. I informed our Chief Engineer about the issues you had with the bathroom down stairs and we will get this fixed! We apologize again and hope to...

Colorado Springs, Colorado
Reviewed 2 weeks ago via mobile

I stayed at this hotel with a few family members and let me say it was everything but exceptional. I checked in and the guy was rude and short. Housekeeping was nonexistent.. and if I ever asked for anything during the morning it was usually forgotten. The only person that makes us want to come back is Blessings smile at...

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Helpful?
Thank Brent_moyer107787
Austin T, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review

Thank you for your response Brent_moyer107787! We appreciate all your comments and will be using it to train our departments. I apologize about the housekeeping and will be working with them to improve our service. I informed Blessing about your great words to her! Thank you again!

Eagan
Reviewed 3 weeks ago

Bathroom fan is very load as well as the heater. The room does not maintain a constant temperature it gets really hot then cold. Bathroom soap, conditioner, and shampoo were not filled. Had to ask for couch bedding even though we had 3 adults down on the registration. Looked like the cabinets were not cleaned at all. Crumbs everywhere. Hard...

Review collected in partnership with Sonesta
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Helpful?
Thank U8894XSbryanb
Austin T, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review

Hi U8894XSbryanb- I deeply apologize about everything that has happened during your stay. We work hard to make sure every guest is felt at home while enjoying all our amenities! I worked with Housekeeping and Engineering to make sure all these items get fixed immediately. I apologize again and hope you will visit us again!

chicago
Reviewed 3 weeks ago

We stayed here originally last August, and had a bad experience. We complained, and were offered a discount to return. We did stay here again in mid-January. The hotel has come a long way in 5 months. The remodeling is done, the staff seemed better informed, and we had a much better experience. We like the layout of the rooms,...

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Helpful?
Thank lovedhappylimo
Grand Rapids, Minnesota
Reviewed 4 weeks ago

If you need a comfortable, reasonable park-n-fly hotel, this is the spot. Restaurant within walking distance and a safe area to walk in. Beds are GREAT! We always use the Sonesta when we fly from MSP airport.

Review collected in partnership with Sonesta
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Helpful?
Thank Kris N
Management response:

Thank you very much for your 5 STAR REVIEW!! We are delighted you had a great Park & Fly experience at our hotel. Our goal is to provide a great price that includes a great time at our property, and your feedback tells us we have done so. We truly appreciate you telling the world about our hotel. Thank you...

Rochester, Minnesota
Reviewed 4 weeks ago

This property is a great place to stay, park and fly. The shuttle service to the airport was on time and the return pick up was as expected. I highly recommend this property to stay for your next out of town trip

Review collected in partnership with this hotel
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Helpful?
Thank smaceyb
Management response:

Thank you for providing our hotel feedback on your wonderful stay. We truly go above and beyond to make sure you have the best experience. Our shuttle team is passionate about their jobs and your feedback validates this. Thank you again for telling the world about your 5 STAR stay at the Sonesta ES Minneapolis Airport!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Enjoy something surprisingly different at our Sonesta ES Suites Minneapolis-St. Paul Airport. Offering you a prime location to take in the sights and sounds of the Twin Cities. While offering the warmth, comfort and amenities to let you eat, work and play. Our suites feature apartment-style living with fully equipped kitchens and lots of delightful little extras to make you feel at home. Spread out in your spacious accommodations. Start your day with our free, delicious hot breakfast buffet. Stay productive and connected with business services and free WiFi. And rest easy with crisp linens, thicker mattresses, custom comforters and fluffier pillows for a good night's sleep. Conveniently located near the Minneapolis - St. Paul International Airport with free shuttle service for guests, we make it easy to get in and out. You'll also find the Mall of America, Xcel Energy Center and the Twin Cities Premium Outlets close by. We look forward to your stay. ... more   less 

Additional Information about Sonesta ES Suites Minneapolis - St. Paul Airport

Address: 3040 Eagandale Place, Eagan, MN 55121
Region: United States > Minnesota > Eagan
Price Range: $128 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Minneapolis - St. Paul Airport 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Minneapolis - St. Paul Airport / Eagan Hotel Eagan
Residence Inn Eagan
Eagan Residence Inn
Hotel Style:
#5 Family Hotel in Eagan
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Minneapolis - St. Paul Airport staff and other travellers.
2 questions
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Eau Claire, Wisconsin
over a year ago

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Questions? Get answers from Sonesta ES Suites Minneapolis - St. Paul Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two Bedroom suites are located on the second level”
 of 5 bubbles henryw346, 11 Jan 2017 | Read review
“Might be quieter on the north east side of the complex, check your room before you unpack!”
 of 5 bubbles 407perrya, 4 Jan 2017 | Read review
“Everything was perfect and rooms are very spacious ”
 of 5 bubbles D9058PRscottm, 27 Dec 2016 | Read review
“Better service hotel closer to MOA would be helpful.”
 of 5 bubbles , 23 Oct 2016 | Read review
“The service was awesome, rooms were very clean, everyone was so nice...my only complaint was Internet service was poor”
 of 5 bubbles dianaaN7230WU, 2 Sep 2016 | Read review
5 of 5