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Holiday Inn Minneapolis Arpt SE - Mall Area

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Holiday Inn Minneapolis Arpt SE - Mall Area
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186 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Eau Claire, Wisconsin, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW via mobile

I stayed at this Holiday Inn for 4 days for work. My reservation was prepaid by my company. The service and friendliness of the employees was good. The hotel itself is becoming a bit dated but is clean and conveniently located with easy on and off to the freeways. The last evening, I had dinner at the onsite bar and... More 

Helpful?
Thank Katie P
Management response:

Thank you for taking the time to share your feedback, I would like to apologize for the issues you encountered in our restaurant, I can understand your frustration. I will share these concerns with our F&B Manager to address. Sincerely, Greg PIke More 

Level Contributor
4 reviews
Reviewed 4 days ago NEW

I stayed at the hotel with my husband and daughter. We arrive late the first night but we had a fast check in, the parking lot was full but the front desk lady accommodated us very close to the main entrance in a curb. We paid for buffet breakfast, it was good with different options to choose from. What I... More 

Helpful?
Thank Laura B
Plainfield, United States
Level Contributor
36 reviews
7 hotel reviews
Reviewed 2 weeks ago

This hotel is very close to the airport which is convenient. The plane noise can be loud at times. The breakfast buffet is average with not a lot of choices but a convenient option. I was upgraded to a corner executive room but it was not any bigger then a normal room in my opinion. The heating/cooling system was extremely... More 

Helpful?
Thank Edward K
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for taking the time to share your feedback with us, we truly appreciate it. I will have our maintenance team check on the PTAC unit in the corner suites. Sincerely, Greg Pike More 

Cardiff, United Kingdom
Level Contributor
130 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 weeks ago

Normal sort of Holiday Inn Standard. Bonus was a friendly bar, with good food and a cracking welcome from a very busy and efficient Bar Lady. Good access to the highway. Need an airport hotel, give it a go.

Helpful?
Thank Cymru13
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for sharing your feedback, we appreciate you taking the time. I am happy to see you had a great experience in our restaurant/lounge. Sincerely, Greg Pike More 

Level Contributor
12 reviews
Reviewed 4 weeks ago

The room was clean and available. There were decent linens and towels. There are a restaurant and Bar on premises. Mall of America nearby. Located away from the Bloomington strip. Stay friendly and helpful.

Helpful?
Thank Jerry Z
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for sharing your wonderful feedback, we love to hear from our guests so we know how we are doing. It sounds like you had a great experience with us. Sincerely, Greg Pike More 

1 review
Reviewed 4 weeks ago via mobile

The hotel is amazing amazing. The staff is attentive, courteous and very friendly. Room set up was great along with the refreshments. Their head chef is an all around guy preparing delicious meals. I would definitely again.

Helpful?
Thank MzThea
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for your great feedback, I am pleased you found our staff to be friendly and helpful during your visit. Sincerely, Greg Pike More 

1 review
Reviewed 13 October 2016

Room was comfortable and staff very friendly. However every night of sleep was fitful. Aircraft landing pass directly over the hotel , I have never stayed in a hotel with aircraft flying so low over the building. Aircraft strobe lights penetrate the curtains and add to the discomfort when the noise wakes you up.

Helpful?
Thank John J
IHGService, Public Relations Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Dear John J, Thank you for your feedback about your stay. We are pleased that you found our rooms to be clean and comfortable and our staff to be accommodating. However, we regret to learn that you were disturbed with the noise from the airport flights. We take all comments negative or positive very seriously and we do hope you'd... More 

Beaverton, Oregon
1 review
Reviewed 13 October 2016

I am not sure why more people are not mentioning how much aircraft noise there is. Approaches from the east and southeast literally fly directly overhead. This happens consistently about every 5 minutes throughout the day and night except between 12 and 5. For this reason I will not return and stay somewhere a few miles to the south. Sorry... More 

Helpful?
Thank lifegroove
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for sharing your feedback regarding your stay with us, I am happy to see that overall you were happy with your visit. Sincerely, G Pike More 

US
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2016 via mobile

I have stayed at the Holiday Inn Express Eagan, MN three times. Although sleep is good, service of any sort (including dinner where the dining room is regularly closed) is long and the hotel is very understaffed. Two employees shared with me their frustration that they are "the only one" handing their job.

Helpful?
Thank lynney30
IHGService, Guest Relations Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Dear lynney30, Thank you for your stay and for taking the time to share your comments. We sincerely apologize if you found your last visit disappointing, most especially with the experience you had with the service level of staff. Rest assured, we have taken note of these and we will certainly discuss this with our team for further improvements needed... More 

Level Contributor
126 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 October 2016 via mobile

We had a busy weekend planned with friends and family in the area - this hotel is clean and comfortable. The two queen room had eight pillows so no fighting! There is not a free breakfast here but they have a buffet you can purchase.

Helpful?
Thank Melissa I
Mike K, Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review

Thank you for your wonderful feedback, I am glad we prevented any fighting over pillows! Although a good pillow fight can be fun sometimes! Sincerely, Greg Pike More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay, and Go, and many other packages. Please come visit us often and book your get away today! Located five minutes east of the Minneapolis St. Paul Intl. Airport and the Mall of America, the Holiday Inn offers complimentary transportation to and from both, as well as your business and leisure destinations within five miles of the hotel. We offer complimentary high-speed wireless Internet access throughout the hotel, restaurant, lounge and meeting rooms. The Holiday Inn also features 24-hour business center, fitness center and gift shop. We thank you for choosing your stay at Holiday Inn MSP Airport/ Eagan (MOA Area). ... more   less 

Additional Information about Holiday Inn Minneapolis Arpt SE - Mall Area

Address: 2700 Pilot Knob Rd., Eagan, MN 55121 (Formerly Crowne Plaza Airport / Mall of America)
Region: United States > Minnesota > Eagan
Price Range: $122 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Minneapolis Arpt SE - Mall Area 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Holiday Inn Minneapolis Arpt Se - Mall Area Hotel Eagan
Crowne Plaza Eagan
Crowne Plaza Hotel Eagan
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Minneapolis Arpt SE - Mall Area staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Minneapolis Arpt SE - Mall Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you have earplugs or are not bothered by aircraft noise, I would avoid this hotel.”
 of 5 bubbles johnjA5198MG, 13 Oct 2016 | Read review
“Try to get a room on SE side of the hotel (even numbered rooms facing main parking lot) so jets are coming toward you, not away from you.”
 of 5 bubbles lifegroove, 12 Oct 2016 | Read review
“Always ask -- there is a shuttle, and staff is very helpful”
 of 5 bubbles Triponeill, 10 Feb 2016 | Read review
“Nice sunsets if you are on the west side, but a bit more traffic noise”
 of 5 bubbles SWG2015, 14 Nov 2015 | Read review
“If an early sun raise as in 5am in June with bother you take a room on the west side of the hotel.”
 of 5 bubbles 917StevenE, 21 Jun 2015 | Read review
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