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Extended Stay America - Minneapolis - Airport - Eagan - South

107 reviews
#14 of 16 Hotels in Eagan
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Traveller (29)
Room & Suite (24)
Dining (3)
Overview
  • Excellent23%
  • Very good16%
  • Average15%
  • Poor12%
  • Terrible34%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)Write a Review
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21 - 25 of 107 reviews
Reviewed 8 June 2017

I would give this hotel a 0 as the service was terrible. After 1 attempted break into my room and 2 successful one, I come to find that the front desk person did not check me in properly on all accounts. The rooms were disgusting...More

Review collected in partnership with Extended Stay
Thank 834tarenk
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 10 June 2017

Thank you for taking the time to share your comments. We apologize for the service issues you encountered and regret the inconvenience it caused. We have shared your feedback with the front desk staff and steps have already been taken to prevent these mistakes from...More

Reviewed 5 June 2017

He was so rude. If your going to be in customer service then you have to plaster on a fake smile! Room was so hot we cranked the air and had to leave. You should go to the Marriott up the road! Way nicer everything...More

Review collected in partnership with Extended Stay
Thank 844maxk
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 7 June 2017

First of all, we apologize for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our...More

Reviewed 5 June 2017

Stayed on the 3rd floor wreaked of smoke in the hallway. Found something disgusting in my bed prior to checkout. Trying to get the situation resolved with Extended Stay directly and not getting any resolution, Not a happy camper!

Review collected in partnership with Extended Stay
Thank Ruth B
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 8 June 2017

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

Reviewed 7 May 2017

We've been staying here in Eagan while we look for a house in St Paul. The accommodations have been great and the staff friendly and helpful. Of special note is Eric working at the front desk. We told him about our refrigerator not cooling properly....More

Thank Sam D
Response from 00esa, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - SouthResponded 10 May 2017

Sam, thank you for staying at Extended Stay America - Minneapolis - Airport - Eagan – South and recommending us. We were thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Eric. Reviews like yours mean the...More

Reviewed 3 April 2017

I checked in here after a long trip. I am a pre pay discount Extended Stay member. I paid 500 dollars for a week and did not get the room I paid for online. You must call this hotel to make sure they actually have...More

Thank rockanroll4u
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$79 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$79 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (24)
Dining (3)
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Room Tips
"Stay somewhere else"
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"Quarter Room"
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"I don't think there is such a thing as a good room at this hotel."
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"They have corner rooms with 2 windows , they always say there rented?"
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