We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel was clean and fit our price. Staff was terrible. From Check in to Check out, they were way below average on customer service. Staff member scolded my kids. Never brought up extra blankets after asking 3 different times. Told there were no cots at...More
Thank Andrew M
Response from Justin S, General Manager at Hilton Garden Inn Minneapolis/Maple GroveResponded 6 days ago
Hello Andrew M.
I'm sorry you had a bad experience with the employees at our hotel. Our priority is to deliver great service and hospitality in all areas of our operation and I regret to hear we didn't meet the mark during your stay. We...More
I very rarely write reviews unless i feel it is really deserved. I encourage anyone wishing to stay in the area to use this Hilton. The place was spotless, quiet and they did the little things that you would expect from a much more expensive...More
Response from Justin S, General Manager at Hilton Garden Inn Minneapolis/Maple GroveResponded 2 February 2018
thank you for posting your review! We are happy to hear you had a good experience! We do have a beautiful property in a great location, and, what's more, our hotel team really goes the extra mile to make sure things are great...More
Wife and I stayed here one Sat night recently. I am a Diamond Honors member and always look forward to the great Garden breakfasts that are complimentary for two. To that end, this HGI did not disappoint. Lots of selection and the made to order...More
Response from Justin S, General Manager at Hilton Garden Inn Minneapolis/Maple GroveResponded 1 week ago
Thank you for taking a moment to share your experience at our hotel. Overall it appears as though you had a decent time at our hotel. I assure you that the staff and I are all working very hard to provide guests such...More
I have now stayed at this hotel a couple of times and they certainly raise the bar on how it should be done. The staff is excellent and it’s clear they hire people with fantastic personalities and attitudes.
Dara works in the breakfast area she...More
Thank Kevin L
Response from Jenny N, Front Desk Supervisor at Hilton Garden Inn Minneapolis/Maple GroveResponded 3 weeks ago
Dear Kevin L,
Thank you so much for the wonderful review! I'm so happy to hear that Dara and Kristina have been able to make your stays even more enjoyable. We are so lucky to have them on our team. Many people think that surveys...More
I spend many nights a year in Hilton properties and I am a Diamond Honors Member. The staff and room were great and it is well maintained. If you are in need of a room in this part of the Twin Cities, the location is...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank James S
Response from Justin S, General Manager at Hilton Garden Inn Minneapolis/Maple GroveResponded 13 February 2018
Hello James S.
Thank you for sharing your experience at our location. We're proud of our hotel team and the condition of our property as well. So glad to hear you found everything up to standard and that the location was a good fit. Hope...More
Thank you for your inquiry. We are about a 1 mile from Arbor Lakes. We do not provide transportation to the Twins game but can arrange transportation for you. Let me know if you have any other... More
Thank you for your inquiry. We are about a 1 mile from Arbor Lakes. We do not provide transportation to the Twins game but can arrange transportation for you. Let me know if you have any other questions.