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Holiday Inn Express Minneapolis-Minnetonka

112 reviews
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Traveller (13)
Room & Suite (13)
Dining (5)
Overview
  • Excellent40%
  • Very good31%
  • Average16%
  • Poor8%
  • Terrible5%
Travellers talk about
“cinnamon rolls”(7 reviews)
“parking lot”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Minneapolis-Minnetonka
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (112)Write a Review
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LanguageEnglish
44
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9
6
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All reviewscinnamon rollsparking lotfront desk stafffree breakfastclean roomsthe staff was greata great staybusiness tripnice hoteltop floorbed was very comfortableindoor poolpillowscariboufootstepsedinacleanliness
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1 - 5 of 111 reviews
Reviewed 10 November 2017

This hotel charged me for a smoking fee when I did NOT smoke in their room and when trying to talk to managerial staff, they were rude and mean. Never in my life have I ever been treated with such disrespect and horrible customer service...More

Thank cjschwartz21
Response from Hannah D, Manager at Holiday Inn Express Minneapolis-MinnetonkaResponded 11 November 2017

Thank you for taking the time to review our hotel. I understand that you are frustrated, but I do know that both the General Manager and Assistant General Manager instructed you on the next steps to take if you feel the charge is fraudulant. We...More

Hotel's Favourite
Reviewed 24 September 2017 via mobile

Our brief visit was smooth. The staff was very pleasant and helpful. Cleanliness was top-notch. Very modern. Excellent bargain. Plenty of amenities. Only minor criticism was the rubbery eggs:(. The food choices were ample...

Thank Zurheide
Response from Hannah D, Sales Coordinator at Holiday Inn Express Minneapolis-MinnetonkaResponded 26 September 2017

Thank you so much for taking the time to give us your review. We are very pleased to hear how wonderful your stay with us was! We can't wait for you to visit us again soon for your next stay. Sincerely, Hannah Drew Sales Coordinator

Reviewed 9 November 2017

I stayed at this hotel for two nights. I had ordered a package in advance for an event. When I arrived they could not find it. The front desk clerk actually went out to a store to purchase what I needed and delivered it to...More

Thank cassyrandolph
Response from Hannah D, Sales Coordinator at Holiday Inn Express Minneapolis-MinnetonkaResponded 10 November 2017

Thank you for taking the time to leave us your review. I want to apologize about the misplacement of your package but I am happy to hear the staff were able to accommodate and get what you needed. I can certainly put a preference on...More

Reviewed 19 October 2017 via mobile

This place was going to get a three star rating from me before I saw that they fraudulently charged me a smoking fee!! Really?? Yes, I smoke, yes you can clearly see me going outside in the freezing cold to smoke. But the only smoke...More

Thank Diniss1
Response from Hannah D, Manager at Holiday Inn Express Minneapolis-MinnetonkaResponded 20 October 2017

Diniss1, Thank you for taking the time to review our property. We always appreciate feedback provided to us. Unfortunately, we are a nonsmoking hotel and found more evidence than just a candle and cigarette pack in your room. We have our guests sign a non...More

Reviewed 10 October 2017

My husband and I stayed down there for two days to attend a conference. The staff was outstanding with check in and anything we needed. The rooms and common areas were neat and clean. The hotel was close to both our conference and anything else...More

Thank Doeeyes123
Response from Hannah D, Sales Coordinator at Holiday Inn Express Minneapolis-MinnetonkaResponded 13 October 2017

Thank you so much for letting us know how wonderful your stay was! I am so pleased to hear you enjoyed everything from the staff, the rooms to the local restaurants nearby. We can't wait to see you back for your next visit!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$91 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (13)
Dining (5)
Pool & Beach (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
TravelingHoosier58
11 July 2015|
Answer
Response from Taylor N | Property representative |
Good Day, Our hotel is located approximately 15 miles from the airport and we do not have an airport shuttle. The airport has a taxi stand as well as the Super Shuttle service if needing transportation to the... More
0
Votes
Room Tips
"High floor"
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"Forth floor was very quiet."
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"All rooms are pretty much the same, but suites and 2 queen rooms are pretty much the same square footage."
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"We stayed on 4th floor and it was very quite"
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