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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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283 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2016 via mobile

I was there for a week beginning of Aug 2016. Loved every day of my stay. Clean, quiet and spacious rooms. A nice chair and table for catching up on business matters. The beds were very comfortable with good quality linens. Soft pillows. Large bathroom, with large counter-tops and mirrors, also very well lit. I will definitely be back.

Helpful?
Thank Kip G
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for this excellent review! We are elated to hear that you had a great stay and are so appreciative of your choice to stay with us. Our team works very hard to provide this level of experience and I will certainly share this with them. We hope to welcome you back soon! More 

Bridgnorth, England, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 August 2016

I stayed 14 nights in an "executive room" with access to the Club Lounge. The room was very comfortable and clean, but it wasn't great for such a long stay (no cooking facilities, no laundry room, not much space for clothes, impractical desk, etc.). The bed and bedding were exceptionally comfortable, and the in-room coffee from Starbucks was very good.... More 

Helpful?
Thank Dave R
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for spending your time away from home with us. We are glad that you enjoyed your experience overall. Your feedback is greatly appreciated and will be used to help make changes to our operation moving forward. Our team strives to provide an excellent experience for every guest and this information will certainly aid us in doing... More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 July 2016

Visitors exploring "Golden" West Minneapolis, this location provides a comfortable base camp. Close to Lake Minnetonka, a short walk to Ridgedale Mall, and situated in a lush green zone -- this hotel is an ideal deal. The rates were reasonable, rooms were comfortable -- staff was wonderful. And this Sheridan has that big hotel appeal -- features a bar, restaurant,... More 

Helpful?
Thank Triponeill
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the fantastic review! We are elated to hear that you had such an excellent stay and enjoyed your trip to Minnetonka! Thank you for choosing our hotel and we hope to welcome you back again soon. More 

South Dakota
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2016

Location, location, location!! Right off of 494/394 and close to Ridgedale Mall. The front desk staff was GREAT! Hotel in general was clean. Beds were super comfy! We were very happy with our stay...only thing was the pool was only open until 10 and we didn't get back from dinner until 10:30 and no complimentary breakfast (it is available for... More 

Helpful?
Thank HJL27
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for staying with us and for taking the time to share your feedback. We are glad to see that you had an excellent stay. I will certainly share this with the rest of our team whose goal is to provide a great experience for every guest. We hope to see you again when your travels next bring you... More 

Rochester, Minnesota
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2016 via mobile

I stayed here for business and was disappointed in this SPG property. It's newly remodeled and beds were comfortable. The downside was the presentation. I arrived at my room to find cushions askew and the beds rumpled. I assumed someone had been in there and I had the wrong room. I went back and got a second room and much... More 

Helpful?
Thank eaholy
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your feedback. I have shared your comments with our leadership team and on behalf of the entire team please accept my sincere apologies for the housekeeping issues experienced upon arrival. We expect to deliver an excellent experience for every guest so please forgive us for falling short... More 

Axel, The Netherlands
Level Contributor
428 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 4 July 2016

The Sheraton is a typical, solid business hotel with great staff, good rooms, great beds and ample parking. Its location close to a number of restaurants and the shopping mall makes it a convenient location for after work meals and drinks. The rooms are clean, the shower works fine, the service is efficient. I am not a big fan of... More 

Helpful?
Thank DdeKerf
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your thoughts. We are glad to hear that you enjoyed your stay with us. Please forgive us for any portion of your experience that you would consider average. Our team strives to provide an excellent experience at every turn and we hope you will experience this on... More 

Chicago, Illinois, United States
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2016

I typically stay downtown but needed to stay near Lake Minnetonka. With a short drive from Wayzata this is a great option! Check in was smooth and quick. I was given my room and upon arriving i noticed a red rug inside the door and music was playing...i thought i might have the wrong room but then i found that... More 

Helpful?
Thank AnnieVW13
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear AnnieVW13 Thank you for choosing the Sheraton Minneapolis West for your recent stay. I am very pleased that you enjoyed your stay and that you would return in the future. I appreciate your feedback and have shared it with our team. I look forward to welcoming you back . Sincerely, Adi Tam Guest Relations Manager More 

Indialantic, Florida
Level Contributor
11 reviews
3 hotel reviews
Reviewed 19 June 2016

We stayed at this location while attending a wedding. The family had arranged rooms to be held for guests. Upon our arrival at about 3:30 p.m.,we were waited on quickly. We hauled everything to the second floor and discovered one of our key cards did not function. Returned to the desk. We got settled in the room before using the... More 

Helpful?
Thank patriciasT8808WF
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear PatriciasT8808WF Thank you for sharing feedback on your recent stay at the Sheraton Minneapolis West. I am sorry to hear you encountered some issues relating to room readiness and our housekeeping services but am happy to hear that the team rectified this for you during your stay. Thank you for the feedback. We will work with our engineers and... More 

Rochester, Illinois
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 June 2016

I will start with the positive aspects of this hotel The location is nice, across from Ridgedale mall and in the heart of the western suburbs. The rooms and lobby have been redone in recent years, and fit with expectations for a Sheraton. The price was low for a Sheraton. On to the negatives, and most of this might be... More 

Helpful?
Thank smurer2016
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Smurer 2016 Thank you for taking the time to complete our guest satisfaction survey. I was reviewing your response this morning, and wanted to send you a note to apologize for your recent experience.I am sorry to hear you encountered some issues relating to different areas of the hotel and I can understand how frustrated you may have felt.... More 

Surprise, Arizona
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 June 2016

We booked this room though Hotwire, and got a really great rate. I was familiar with the hotel, as I grew up in MN, but had never stayed there. The exterior definitely doesn't match the interior; the interior is clean and polished and impressive. There is no bell staff or valet, so be prepared to tote your own bags -... More 

Helpful?
Thank chickety82
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Chickety82 Thank you for your feedback on your recent stay at the Sheraton Minneapolis West. We are glad to hear that you enjoyed the property and the amenities we offer. I'm sorry you found the temperature difficult to adjust within the rooms but am happy to hear that our staff was able to accommodate your needs. Unfortunately during some... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minnetonka, MN 55305
Region: United States > Minnesota > Minnetonka
Price Range: $114 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
 of 5 bubbles DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
 of 5 bubbles 271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
 of 5 bubbles shortcutqueen, 31 Aug 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
 of 5 bubbles Triponeill, 26 Jul 2016 | Read review
“Avoid the pool area.”
 of 5 bubbles patriciasT8808WF, 19 Jun 2016 | Read review
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