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Holiday Inn Rochester Downtown

233 reviews
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Traveller (25)
Room & Suite (29)
Dining (10)
Overview
  • Excellent16%
  • Very good27%
  • Average32%
  • Poor12%
  • Terrible13%
Travellers talk about
“mayo clinic”(64 reviews)
“few issues”(3 reviews)
“small bathroom”(4 reviews)
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3.0 Star Hotel
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (233)Write a Review
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All reviewsmayo clinicfew issuessmall bathroomlocation is greathotel restaurantroom ratenice roomsdowntown areahousekeeping staffmary's hospitalthymesaunarampsubwayconvenience
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1 - 5 of 229 reviews
Reviewed 3 weeks ago

The Holiday Inn appears to be a perfectly fine choice for staying in Rochester. Though a somewhat older property, its main advantage over some of the newer places out by Hwy. 52 is that it’s within walking distance of everything downtown. It connects by skyway...More

Thank FlyGuy47
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 2 weeks ago

Thank you, FlyGuy47, for the review you wrote on our hotel. We are very happy that enjoyed our location and that you found our property to be clean. We are very grateful for your positive words, and we hope you'll choose to stay with us...More

Reviewed 5 January 2018

This is such an outdated property -- I would like to suggest to its owners that it be refitted. Our room was acceptable, but not much better than Motel 6, except for the ease of getting to the Mayo buildings. The parking ramp is on...More

Thank janehovland
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 8 January 2018

We appreciate the feedback regarding your recent stay. We are sorry that you didn't enjoy your time here as much as we would have liked. Thank you for filling our a review on us.

Reviewed 30 November 2017

This is strange property, with the front desk accessed only from the 2nd floor parking area. The rooms leave a lot to be desired and the frontdesk seemed woefully under-staffed. They did not even replenish the complimentary coffee by the front desk until informed to...More

Thank Ajit D
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 2 December 2017

I am so sorry to see that you didn't enjoy your stay with us due to the layout of the building and the parking. Unfortunately, in the downtown area, all hotels are actually connected to paid parking ramps that are owned by the city and...More

Reviewed 18 November 2017

Hotel Desk on 2nd floor ODD, Front desk was friendly-room was fairly clean-Toliet was very low close to floor-just had knee surgery very difficult to utilize (reason for checking new location). Wont be back.More

Thank S N J B
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 28 November 2017

I am so sorry that you found the toilet low after just having knee surgery, I can definitely see where that would be a big concern. We do actually have toilet seat risers available upon request for our guests so that the bathrooms are more...More

Reviewed 26 October 2017 via mobile

I was here for business and I like to stick to holiday inns. However, this was the most disappointed I’ve been in the chain. The hotel is outdated, my room was next to a noisy pool, the parking cost extra and was inconvenient. Only positive...More

Thank Riley D
Response from Sherri S, Manager at Holiday Inn Rochester DowntownResponded 30 October 2017

Riley D, Thank you for leaving a response regarding your recent stay. We are so sorry that you were placed next to the pool and that you found the parking fee inconvenient. We do our best to fill the pool rooms last as we know...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Heated pool
Indoor pool
Details
Price range
US$103 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (25)
Room & Suite (29)
Dining (10)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
lynnstiern
13 July 2016|
AnswerShow all 3 answers
Response from Julie M | Reviewed this property |
Yes, I don't remember the name of the service. I believe it's $15 per person. There is a service desk both at the airport & at the street entrance of the hotel. No need to reserve from the airport to downtown but we did... More
1
Vote
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Raymond B
17 January 2015|
Answer
Response from Jes W | Property representative |
The Holiday Inn - Downtown does allow pets. There is a $75.00 non-refundable fee per 'pet room'. We have two Mayo Rates: one that includes parking, and one that does not. Please ask for these specifically with a... More
0
Votes
Room Tips
"Look for a room facing Broadway on a higher enough floor!"
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"Stay somewhere else!"
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"Request a room that sits away from their attached parking garage"
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"Apparently, you need to request a room with windows. Be sure to do so."
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