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What can you say good about this property. The answer is absolutely nothing. The customer service at night is ridiculous. Mind you, we had paid for three nights so we were stuck on an Easter weekend. We stayed Thursday night till Sunday morning. The first...More
Thank Christopher B
Response from Brett W, General Manager at Comfort Inn RochesterResponded 17 April 2017
Good day sir
I have read your review and would like to personally apologize for the experiences you encountered during your stay. We try to provide a clean and comfortable room and I am sorry we failed on this. I can understand how frustrating it...More
I thought I was booking a different hotel but the GPS brought us here (which I booked accidentally) What a pleasant surprise! Room was generous with 2 queen beds & hubby said he slept "really good on the mattress". Shower & toilet is separate from...More
I recommended your hotel to a family member when they had appointments at Mayo Clinic. When her appointments were canceled and she didn't need to come and stay here the hotel refused to reimburse her credit card. I will never be recommending your hotel again.More
Thank Lacey M
Response from Brett W, General Manager at Comfort Inn RochesterResponded 6 April 2017
I would like to thank you for your comments. I am sorry your family member was unable to get credit back for her reservation, this maybe an issue beyond our control because there are special offers that do have a no cancel no refund policy...More
We stayed at the Comfort Inn Rochester this weekend and wanted to post a note about Sarah at the front desk. We approached her twice with special needs and she was extremely helpful and accommodating! Made a very positive experience for us! Thank you!
This was our third trip to Rochester. I felt, by far, one of the nicest places we have stayed. As most of us we are on a budget. I recommend this for your night's stay. 75$/night. Clean, comfortable beds, and friendly staff. Keppra it up...More
Thank Diane J
Response from Brett W, General Manager at Comfort Inn RochesterResponded 23 February 2017
I would like to thank you for your kind words. We do try here to make sure we are a good value for our guests.
We look forward to your next stay with us.
Brett P. Wood
US$97 - US$142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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