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We were in town for an expo and were happy to stay here!! Mr Vargas, a new employee made out stay.... he was hilarious and even extended his kindness by paying for a drink in the bar and we paid it forward to the waitress......More
Response from Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 14 March 2018
We would like to thank you very much for taking the time to leave us such a great rating further to your recent stay. We are delighted to see that you enjoyed your experience with us at theDoubleTree by Hilton St Paul Downtownand that Mr....More
I have stayed at this hotel over 10 times in the past 3 years and have always been impressed with the service. I had 3 employees and my self some sharing a room all on my account. In the middle of the night one of...More
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Response from Miri L, On Behalf of Management at DoubleTree by Hilton Hotel St Paul DowntownResponded 13 March 2018
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with...More
The room itself was okay. The view was poor, looking out over a ballroom. And the temperature could not be regulated. It was over 85 degrees in our room, quite uncomfortable. We finally figured out to just shut the whole system off, and this offered...More
Thank Michael F
Response from Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 25 February 2018
Thank you for your review of the DoubleTree by Hilton St Paul Downtown! Your feedback means a lot to us.
My sincerest apologies with regards to the Fire Alarm. It was unfortunate that the action of one person disturbed the entire hotel. I understand your...More
Checked in and we were immediately kicked out of our room for 2 hours because they were redoing the internet wiring on the floor. Went to desk and they were fully aware. Why were we given this room if it was under construction? We were...More
Thank Jody W
Response from Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 19 February 2018
Thank you for taking the time to share your feedback with us regarding your most recent stay.
In the unusual event we are made aware of a concern; we respond immediately to the situation and take the appropriate steps to remediate the problem....More
A one-night business trip stay in the Doubletree was a disappointing experience. The spartan room would have been acceptable if not for the cobwebs hanging down over the bed, noticed when I went to sleep. The ballyhooed digital key did not work, but the card...More
Response from Mike F, Front Office Manager at DoubleTree by Hilton Hotel St Paul DowntownResponded 11 February 2018
Thank you for staying with us at DoubleTree by Hilton St Paul Downtown.
Thank you for your review. Your feedback means a lot to us. I am glad to hear that there were many aspects to your stay that were great! However, I'm sorry to...More