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Our first impression was the dingy, smelly hallway, but we withheld judgement until we got to the room. As we walked in, there was a nice aroma of a room deodorizer, but after a few short minutes, the old stink came through; I had to...More
Response from CISGrenada_MS, General Manager at Comfort Inn & SuitesResponded 1 week ago
Please accept our sincere apologies for the problems you endured during your recent visit to Grenada and Comfort Inn & Suites. We are appalled that we failed so poorly in our responsibility to you as our guest. There simply is no excuse for the inconveniences...More
Stayed one night as we were heading to Indiana. We get to the room and find a German cockroach on the bed. These are the worst kind because these are “inside” roaches and if you see one there is typically more. Went to the front...More
Rooms smelled like mildew, had 3 rooms thru July 12-15 all of them smelled. The night shift front desk clerk was always on personal calls and made guest wait until call was completed. The house keeping supervisor stated when the housekeeper asked if I needed...More
This property has improved since the last time I was there when may things did not work ...
The business center computer works, wifi works. You still need to use the channel button on the TV rather than the remote for the 1st selection -...More
This hotel is fine for an overnight stay just off the interstate. It isn’t as nice as most Choice Hotels I’ve stayed in lately. The bedding wasn’t as plush either. But an affordable stay to catch a few hours of sleep before getting back on...More
Thank Kim S
Response from CISGrenada_MS, Manager at Comfort Inn & SuitesResponded 11 June 2018
Thank you for taking the time to comment regarding your recent visit to Comfort Inn & Suites-Grenada, MS.
We regret that you did not receive the level of service we are capable of providing and we apologize. Your remarks are well taken and have been...More
Most hotels won't rent to anyone under 18 as you have to be a legal adult to assume responsibility for any damages. Since the majority of hotels are individually owned and operated you would have to check with them to see... More
Most hotels won't rent to anyone under 18 as you have to be a legal adult to assume responsibility for any damages. Since the majority of hotels are individually owned and operated you would have to check with them to see what their specific policy is. Some won't rent to anyone who lives within 25-50 miles from the hotel but it depends on who owns it and their individual policy.
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"get a room opposite the freeway for quieter room"