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Hilton Garden Inn Jackson Downtown

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Traveller (177)
Room & Suite (61)
Dining (17)
Overview
  • Excellent51%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“king edward”(83 reviews)
“valet parking”(59 reviews)
“historic hotel”(44 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jackson Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jackson Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,145)
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1,127 results
Traveller rating
554
317
141
65
50
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Time of year
LanguageEnglish
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554
317
141
65
50
Show reviews that mention
All reviewsking edwardvalet parkinghistoric hotelfront deskamtrak stationmayflower cafecoffee shopvalet servicebeautiful lobbyconvention centernice hotelindoor poolsouthern hospitalitydefinitely stay here againgreat customer servicebusiness tripstaff was very friendly
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1 - 5 of 1,127 reviews
A TripAdvisor Member
1
Reviewed yesterday

This hotel is in need of maintenance. Both closet doors were off their track and could not be opened. The door security latch didn't work. And, there was a VERY large spider crawling around in my bathtub.

Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
Hotel's Favourite
Reviewed 28 April 2018 via mobile

I drove almost four hours for a conference. I'm a teacher and had had state testing all day. I was tired and worn out. I was wearing jeans and a t shirt. I went to the restaurant for dinner. Marcus met me at the stand...More

1  Thank new2tupelo
Response from HGIKingEdwardHotel, General Manager at Hilton Garden Inn Jackson DowntownResponded 4 May 2018

Dear new2tupelo, I am very humbled by your response. I am so grateful that the staff took wonderful care of you while at the hotel. I will definitely pass along your comments and commend the associates that you interacted with. Thank you for your lovely...More

Reviewed 5 days ago

I work in Customer service and I have to say, this is one of the many places that shows customer servic at its finest! Great job to everyone who made my stay enjoyable!! My daughter was leaving out for basic training and we needed an...More

Review collected in partnership with Hilton Garden Inn
Thank felicianeoshaycooper
Response from HGIKingEdwardHotel, General Manager at Hilton Garden Inn Jackson DowntownResponded 2 days ago

Dear felicianeoshaycooper, We truly appreciate you choosing us to stay with. I know it can difficult those last few moments you get with your child before they head off to the military. Thank you for staying with us and the nice note. At your service,...More

Reviewed 1 week ago

The valet was very friendly, (even though I would have preferred to self-park for cheaper) but the front desk attendants seemed unenthusiastic. I completely understand the struggle cause I myself am also a front desk attendant at an apartment complex and I know toward the...More

Review collected in partnership with Hilton Garden Inn
Thank Matthew C
A TripAdvisor Member
1
Reviewed 1 week ago

The staff and the hotel best in Jackson, I felt like a queen! We traveled far our Reunion was actually in Forest, Ms but because of my past experience I chose this hotel. Thanks for making me feel special from beginning to end.

Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Non-Smoking Hotel
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$96 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$96 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (177)
Room & Suite (61)
Dining (17)
Pool & Beach (1)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
Lindsay D
11 November 2016|
Answer
Response from David R | Property representative |
I am sorry but we do not offer a free breakfast, there are options through the Hilton website to book that breakfast does come with the package but as of now our buffet without the breakfast package is $15.99 per person and... More
1
Vote
Saladlover10
5 July 2016|
AnswerShow all 3 answers
Response from Brian B | Property representative |
It is very safe, people think since we are a downtown location that there are issues with the neighborhood but we are under revitalization and it is only 3 blocks form here. Call me if you have any questions 601-969-8501
1
Vote
deidre200
7 March 2015|
Answer
Response from Paulette M |
Hello Deidre200, My name is Paulette McCants and I am the Director of Sales here at the Hilton Garden Inn Jackson Downtown. My direct line is 601-969-8506 we have availability for a birthday party on June 26, I would love... More
0
Votes
Room Tips
"We enjoy upper floors and corner rooms that have a good view of the City"
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"Ask for rooms on the opposite side of the rail road. But still expect some noise from the trains in the night."
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"My room was away from the elevators so was very quiet."
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"Get a room high up and opposite rail tracks."
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