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Hilton Garden Inn Jackson Downtown

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Traveller (175)
Room & Suite (72)
Dining (19)
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Overview
  • Excellent51%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“king edward”(81 reviews)
“historic hotel”(44 reviews)
“valet parking”(58 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Jackson Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jackson Downtown
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,108)
There are newer reviews for Hilton Garden Inn Jackson Downtown
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Traveller rating
537
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537
311
133
62
49
Show reviews that mention
All reviewsking edwardhistoric hotelvalet parkingfront desktrain stationvalet staffmayflower cafecoffee shopparlor marketbeautiful lobbynice hotelconvention centerindoor poolthe entire staffdefinitely stay here againsouthern hospitalitygreat customer service
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151 - 155 of 1,092 reviews
Reviewed 16 March 2017 via mobile

I was very dissatisfied we was celebrate our 20-year anniversary the housekeeper did not change our sheets for the next day all they did was just made up the bed we came in from all day shopping to discover that the bed was not changed...More

Thank juicy387
Response from Brian B, General Manager at Hilton Garden Inn Jackson DowntownResponded 18 March 2017

Thank you for celebrating your anniversary with us. In our environmental and sustainability efforts, we offer daily housekeeping service, while sheets and towels are changed upon request, as indicated by the Green Initiative collateral in the room. A quick phone call to the front desk...More

Reviewed 14 March 2017

This hotel is very clean and upscale. The location of it was perfect for what we were there for. It was within walking distance of a very good restaurant and conveniently had a nice coffee shop located inside of it. I don't necessarily like that...More

1  Thank Mary D
Response from Brian B, General Manager at Hilton Garden Inn Jackson DowntownResponded 14 March 2017

The team and I take great pride in the appearance of the King Edward Hotel and we are glad you noticed as well. We feel the hotel offers ameneties such as the coffee shoppe to better provide for our guests and their needs. The bar...More

Reviewed 13 March 2017

This hotel offers spacious rooms with historic charm. The bed provided a very comfortable night's sleep as well. In room amenities include both a microwave and refrigerator. Staff was efficient and friendly from valet parking to checkout. Although the rooms provided all modern comfort and...More

Thank Patty L
Response from Brian B, General Manager at Hilton Garden Inn Jackson DowntownResponded 14 March 2017

Originally the King Edward was built in 1923 and was closed in 1967. HRI the company who did the renovation opened it again after an extensive renovation 8 years ago and guests are extremely excited about the hotel to this day. We are working on...More

Reviewed 13 March 2017

Overall good facility and staff. Location not the greatest but central to everything. Self parking is limited. Beautiful atrium and entryway. Rooms were clean and updated. Can walk to several restaurants but not the best area.More

Review collected in partnership with Hilton Garden Inn
Thank Mike R
Response from Brian B, General Manager at Hilton Garden Inn Jackson DowntownResponded 13 March 2017

Thank you for taking the time to respond to Tripadvisor on your stay and the compliments. We did read the response and we are working on the Downtown market to make it a better place to visit as our project across the street is underway....More

Reviewed 8 March 2017

The housekeepers were extremely loud for long periods of time and it was not clean in the bathroom. There was dirt and shoe prints on the floor. The lobby was beautiful and location great, but that was it.More

Review collected in partnership with Hilton Garden Inn
Thank catriniac2017
Response from Brian B, General Manager at Hilton Garden Inn Jackson DowntownResponded 9 March 2017

Thank you for taking the time to share your experience with us. I have discussed your stay with my Executive Housekeeper and have told her about the noise as well as your bathroom not being up to your standards. We will continue to work with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$105 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (175)
Room & Suite (72)
Dining (19)
Pool & Beach (2)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Lindsay D
11 November 2016|
Answer
Response from David R | Property representative |
I am sorry but we do not offer a free breakfast, there are options through the Hilton website to book that breakfast does come with the package but as of now our buffet without the breakfast package is $15.99 per person and... More
1
Vote
Saladlover10
5 July 2016|
AnswerShow all 3 answers
Response from Brian B | Property representative |
It is very safe, people think since we are a downtown location that there are issues with the neighborhood but we are under revitalization and it is only 3 blocks form here. Call me if you have any questions 601-969-8501
1
Vote
deidre200
7 March 2015|
Answer
Response from Paulette M |
Hello Deidre200, My name is Paulette McCants and I am the Director of Sales here at the Hilton Garden Inn Jackson Downtown. My direct line is 601-969-8506 we have availability for a birthday party on June 26, I would love... More
0
Votes
Room Tips
"Ask for rooms on the opposite side of the rail road. But still expect some noise from the trains in the night."
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"My room was away from the elevators so was very quiet."
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"Get a room high up and opposite rail tracks."
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"Choose a higher floor for a view. Some lower floor rooms look directly at windows of building next door"
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