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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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910 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jackson Downtown
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Showing 895: English reviews
Madison, Mississippi
Reviewed 17 May 2016

this hotel is top notch! We used for our out of town guests, and Shalece Barnes was so helpful with our block of rooms! She was always so easy to get on the phone, and help in any way she could. The staff, valets, restaurant, everything was the best. Danelle was also so helpful with gift bag questions, early check...

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Helpful?
Thank mariedlewis1
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We here at the King Edward know what a special time is for our guests during weddings and hope the day was a very special one. Shalece does an excellent job at handling wedding blocks and I will pass this along to her with your praises. Brian B Berry

Austin, Texas
Reviewed 17 May 2016

A wonderful place to be; great room; nicely decorated. The lobby was majestic and beautiful; excellent customer service. This was my first trip to Jackson. The friendly staff helped me get to my final destination.

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1Thank 668charlottei
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

The King Edward has fondly been known throughout Jackson as the original hotel in meeting place in the city. As you stated it is a beautiful hotel with a wonderful look and feel. When you walk through the front door you can feel the yourself slip back in a time period where life was much simple. We appreciate the visit...

Reviewed 14 May 2016 via mobile

I used Priceline name your bid and was given this hotel. I looked at the reviews after receiving the address. The reviews was misleading. Yes the hotel is downtown and across the street is a few abandoned buildings. It is located near the train station but noise is minimum. It was Very clean and staff was friendly. It has a...

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Helpful?
Thank Sonja C
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the positive remarks and noticing that some of the responses were incorrect about the area. We are in a downtown area which can be a challenge but once a guest arrives inside the beautiful King Edward they are happy to be here. As downtown continues to be rebuilt guests will see a change and want to be...

Calera, Alabama
Reviewed 14 May 2016

Hated it....... Small dirty shower, loud rattling air conditioner, hard uncomfortable bed. Boring empty city. Loud train station right outside next to run down boarded up buildings. Will not stay in jackson ms unless forced

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Thank hueyrodericp
Jackson, Mississippi
Reviewed 12 May 2016

Valet and front desk personnel were very professional, friendly, and helpful. However, guest services were terrible. I had to call four times over the course of several hours to get fresh towels. No one ever offered to clean our room or change the sheets. The iron in our room almost ruined my daughter's outfit because it had a gooey black...

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Helpful?
Thank 216monicaf
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Our apologies on the problems you encountered here while staying with us. I can assure you this is not in the manner we are accustomed to in taking care of our second family , our guests. I am speaking with my Management staff to find out what happened on the lack of the room not being cleaned while you stayed...

Oxford, Mississippi
Reviewed 11 May 2016

The hotel was clean, staff was friendly, room was spacious and beautiful. The valet parking was quick and efficient. Checkout was simple. The bar downstairs was very nice as well. Bartenders were awesome!

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Helpful?
Thank hannah_leslie2
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the kind comments on the hotel and the staff. I will pass this along to our staff during todays meeting and Thank tem as well for keeping the King Edward one of the top rated hotels in the city of Jackson! Brian B Berry

Mandeville, Louisiana
Reviewed 10 May 2016

Great location but.....family has stayed here several times and had spacious rooms. Not this time. Stayed in larger rooms in Europe. Valet John and his team were excellent. Front desk was great. Thanks for the Mother's Day rose. Love Hilton properties.

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Helpful?
Thank dchall308
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for staying with us over the mothers day weekend and glad you enjoyed the flowers. In the event you need a larger room please check with the front desk and see if there is another room larger available at the price you would like or ask to pay for an upgrade to a larger room if needed. We...

Mississippi
Reviewed 9 May 2016

This is hotel looked like a historic hotel n I was like yuk. When I went inside it was beautiful. It was clean n the entire staff were friendly. I will definitely be staying here in the future. I'm also recommending to my friends n family.

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Thank 621latonyab
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We do realize the urban revitalization going on around us downtown and are thankful you were able to overlook the area around us and found a diamond in the rough. The King Edward is a wonderful hotel and brings delight to folks who visit and they leave with a smile on their face. Thank you for taking the time to...

Providence, Rhode Island
Reviewed 9 May 2016

I highly recommend this hotel. The staff was very helpful, friendly, and welcoming. My room was spacious, spotless, and most importantly, extremely quiet. The bed was so comfortable, I've never before slept better in a hotel. The hotel has plenty of character while still feeling completely modern. And the free coffee in the morning and cookies in the evening are...

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Helpful?
Thank JDG84
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We are glad you found the King Edward to your enjoyment. We do offer so many amenneties and that is what keeps guests coming back to the hotel along with the great service we provide. The KE is a reborn hotel from 1926 and everyone who stops by loves to hear about the interesting features about the hotel as well...

Fairfax, Virginia
Reviewed 7 May 2016

This was an old, grand dame hotel for decades. It closed in the 70's and sat empty for 40 years. Then Hilton restored it at a cost of millions. They did a fabulous job. From the historic facade to the amazing lobby to the large guest rooms it is lovely. Reception desk service was, honestly, superior. My colleague and I...

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Helpful?
Thank BonVoyage2U
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

It is an old grand dame and we are very proud that you noticed. This hotel has character like no other in the city and we love to show her off. Although it is named after a gentlemen it is truly an old grand dame and lives forever in its splendor.Our staff appreciates the positive remarks as well. Please return...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 W Capitol St, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: $138 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Travelocity, Priceline, Orbitz and Odigeo so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
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