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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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927 Reviews from our TripAdvisor Community

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Showing 912: English reviews
Reviewed 4 June 2016 via mobile

I write this review as I still sit it my room. Let me say that this is a gorgeous hotel; my room was nice (and clean) and I enjoyed the bar scene as well. I had no issues with noise. To me, that's what makes a hotel stay "acceptable." I live locally but I came here in hopes of relaxing...

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Helpful?
Thank Chevon C
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I appreciate your honesty and openness on this response. With us having an indoor pool and a lot of children as well as adults there is no way we can control the water on the floor in an enclosed room but what I can control is having towels in the area when needed to dry off with and I will...

Durham, North Carolina
Reviewed 2 June 2016

This historic hotel does it all. Superb, service oriented staff, gracious public spaces, comfortable high-value rooms. The surrounding neighborhood is "transitional," but safety is not an issue. Great value and best choice in Jackson..

Review collected in partnership with Hilton Garden Inn
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Thank Navidod
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We consider ourselves to be one of the best hotels in Jackson and our staff goes above and beyond to assist our guest and just hearing this from you about the King Edward hotel makes me proud to be the GM here. I want to personally thank you for staying with us and I hope when you return to Jackson...

Gulfport, Mississippi
Reviewed 2 June 2016

Valet is excellent and not to expensive. Dropping off car at night takes a bit but they coordinate the traffic well. Lobby is excellent, cafe very friendly and food very well prepared. Rooms are adequate clean have modern adjustment built in for firmness. There was a high school event that weekend so several teams stayed while I was there. Very...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ramiroo868
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your patience with the valet service and handling the situation especially if the main street is busy. All the comments you stated are well deserved and we Thank you for them. The staff here has worked extremely hard to turn this hotel around and they really love to hear comments such as yours. Please stay with us...

St. Louis
Reviewed 1 June 2016

This was a surprising hotel. We came in from the south side of town. It wasn't pretty. Neither were the roads. Once we got to the other side of the tracks (literally, as we passed under the train station) we found a beautiful old building. Once given up for dead ( a prior mayor wanted to tear it down) HRI...

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1Thank travelfast454
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We are in the midst of urban revitalization but HRI has committed itself to the city of Jackson and we will make downtown proud again. We want a thriving downtown not only for the hotel but for the Jacksonian's who have lived here and deserve this! I will pass your notes along to the staff members who you mentioned and...

Pearce, Arizona
Reviewed 1 June 2016

My husband and I have never stayed in Jackson, and this property seemed to be the answer for a one-night stay during a trip along Interstate 20. We opted for Valet service, and that made our check in very easy. Our valet gave us lots of helpful information while he helped us to our room. We decided to eat in...

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Helpful?
Thank Anna N
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

It goes without saying those ribs are some of the best I have ever had almost everyone who has had them raves about them. I am proud to say our Executive Chef is one of the best around Jackson and he and his team do an awesome job of running the King Edward restaurant and bar. We here at the...

Des Allemands, Louisiana
Reviewed 31 May 2016

We were in town for a wedding downtown and it was the perfect location. Valet parking was nice but it is the only option available. The room would not really cool off and they did work on the air conditioner while we were there. All of the staff were super nice. I was under the impression that it was a...

Review collected in partnership with Hilton Garden Inn
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Thank B6011DQjessicac
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We hope you had a superb time at the wedding and we are thankful the group chose to have it here. Our apologies if it was not conveyed about the breakfast and the charging but we do have a full service restaurant that provides the breakfast in the morning with everything from fresh cooked omelets to shrimp and grits if...

Seabrook, TX
Reviewed 30 May 2016

I found this hotel to have everything a traveler would need. It is centrally located in downtown Jackson, has valet parking, a bar/grill and restaurant. (THE VERY BEST FRIED OKRA EVER!) The ambience of a time gone by is the "feel" of the lobby. The room was exceptional and very comfortable. Complete with small refrigerator, microwave oven, and coffee maker....

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Thank VeryToniToni
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I will pass your comments to Chef Johnathan about the okra and yes I do agree with you, that dish is delicious...next time do try the ribs! All the staff here goes above and beyond to assist and from your response it seems we did just that. You kind comments are appreciated. Brian B Berry

Lafayette, Louisiana
Reviewed 29 May 2016

Overnight business in Jackson. Lovely hotel, Iron Horse restaurant just a block away under the train tracks (quaint quaint quaint!). My only complaint is that my air conditioner woke me a few times at night ... Otherwise, loved it!! Highly recommend! ;-)

Review collected in partnership with Hilton Garden Inn
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Thank marcellag977
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the awesome comments about the hotel and how fun it is being next to the train station. If in the future there is an issue with your AC unit please call down right away so we can assist in getting you as comfortable as we can. Brian B Berry

Fulton, Maryland
Reviewed 28 May 2016

This is located in downtown Jackson. It used to be the King Edwards hotel but was renovated. When you walk in there are lovely marble floors and a beautiful stairway. I have stayed in Garden inns but this lobby surpasses all of them. The front desk staff was very pleasant and welcoming. One (Ryan) gave us some history of the...

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Thank inthewind2010
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

By no means is this an average HGI or a hotel for that matter. We hope you enjoyed the grand old hotel and saw the interesting pictures as well as artifacts from the 1920's that surround the hotel's interior. This lobby is the original lobby from when the hotel opened in 1923 and if you have time please google the...

Westbury, United States
Reviewed 27 May 2016

This was my first time staying in this area. The Lobby is breathtaking. You can tell that maintenance and cleanliness is one of their top priorities. My room was spacious and clean. There was a microwave and a refrigerator in the room... so convenient. The staff were so helpful, and the dinner was amazing! I will definitely stay here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Monica I
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the comments on the cleanliness of the hotel and I will pass this along to the team and congratulate them for all of their hard work. We hope when you travel back to the Jackson area we are your only choice for hospitality and overnight stays. Brian B Berry

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: $157 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Priceline and Hotels.com so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#3 Best Value Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
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