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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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960 Reviews from our TripAdvisor Community

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Showing 945: English reviews
Atlanta, Georgia
Reviewed 28 June 2016

I only booked this hotel because it was in close proximity as I was there on business. Had I known better I would have made other accommodation with a nicer hotel a few miles away. My experience was not a good one, but thank the heavens I only had to stay one night. First, let me give you a few...

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Helpful?
Thank 1998hayco
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I am sorry to hear that we did not impress you as much as most of our clients and sacrificing your standards is not something we would ever ask our guests to do.Our hotel is slated for a renovation before the end of this year, new carpet, beds, paint etc and hope that you rethink if you would ever visit...

New Orleans, United States
Reviewed 26 June 2016

This historic hotel has the beauty of the past and the efficiency and convenience of Now. I love the hotel and have enjoyed great service here. Beautiful happening bar and outdoor terrace, good breakfast and delightful lobby. I will be back.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Julie Schwam H
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

The historic King Edward has long been the icon of the city of Jackson's skyline and being the GM here makes me proud to be able to be in this wonderful hotel everyday. Thank you for taking the time to notice what we have here at this great hotel and we look forward to having you back! Brian B Berry

Waldorf, Maryland
Reviewed 25 June 2016

I really enjoyed the hotel and the amenities that the Hilton Garden Inn provides. In my opinion, this hotel is the start of what could be a great resurgence of the downtown community. I'm not sure what's planned for the property across the street, but another nice hotel could make a difference!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank gregoryp698
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thanks for noticing that we are trying to change the downtown look and we have recently purchased the area across the street to start renovation of this wonderful downtown. We are pleased to take care of our guests and hope you can return soon and enjoy your stay and let's see if we can make it even better than the...

Gulfport, Mississippi
Reviewed 25 June 2016

Great hotel. Very relaxing and professional staff. The valet service was exceptional...especially Mr Jonathan McGonagle. The ribs at the bar/bistro were fabulous...best I have had. The mixed drinks were great.

Review collected in partnership with Hilton Garden Inn
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Thank L3342FJrobertg
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Our team here at the king Edward prides itself on customer service and AWESOME ribs. We love to hear from our guests that stay with us weather its been a great stay or a challenged stay. The ribs are always a favorite and we now have the fish fry on Fridays if you are here. Please return when you can!...

Palm Harbor, Florida
Reviewed 24 June 2016

Everyone is very friendly and attentive. The grill has the best Ribeye and pork chop I'd ever had! Room was very clean. Beautiful hotel. Not in the best area but when you walk into the hotel you're kind of taken away from it.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank George M
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your king=d remarks concerning the King Edward hotel. I have spoken to the Food and Beverage manager and past along the feelings about the wonderful food you encountered while staying with us. Thank you an hope you can stay with us again. Brian B Berry

Atlanta, Georgia
Reviewed 23 June 2016

The room was a great size, and the bathroom was too. However, it is time for them to update their beds. My bed squeaked every time I moved, and they weren't that comfortable. The room service was great though. I got the ribs, and I think those were the best ribs I had ever eaten in my life.

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Helpful?
Thank GoldenGoddess14
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You also took the...

Stone Mountain, United States
Reviewed 22 June 2016

Overall satisfy with my hotel stay. We had some issues with a dirty room in which they switch us to another room immediately and when they placed us in another room, the air was not working but they fixed the air issue immediately.

Review collected in partnership with Hilton Garden Inn
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Thank Marta W
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

My apologies on entering a room that had not been cleaned properly, I am happy that we were able to get you to a room of our standards and I am embarrassed that we failed at our first attempt. Please reconsider with staying at our location in the future. Brian B Berry

United States
Reviewed 21 June 2016

This grand old hotel lived up to expectations. The staff is courteous and go beyond what is necessary to see that every detail is handled. The only issue I had, I had not been informed valet parking wasn't complimentary.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Wilda M
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

The King Edward is a icon here in the city of Jackson and it has always been a meeting place for the Senators, Govenor's, and local dignitaries. It was often reffered to as the third branch of the government here in the city. I will share the comments with my team and welcome you back when you can stay with...

Biloxi
Reviewed 20 June 2016

Great stay location across from bus and train station. No eating places on the weekend that are close. But very nice hotel. Fresh coffee every morning and sometime there are cookies. Nice hotel for downtown business.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Anna G
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for responding to Tripadvisor, I appreciate the feedback. We pride ourselves here at the hotel in creating a memory for the guests and all who visit. The cookies you referred to are our own homemade Oatmeal bars which are very delicious and thanks for noticing! Please return when you can. Brian B Berry

Williamsburg, Virginia
Reviewed 20 June 2016

The bathroom in my room had strong mildew/foul smell. when asked for changing a room, front desk said no room in this hotel had ventilation, which made bathrooms wet and stink all the time. As I know it is a violation of constructional code in my state for a bathroom not having a ventilation. Don't know why MS allows this...

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Helpful?
Thank Wally2009_13
Brian B, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for letting us know there was an issue in the bathroom and we apologize for the issue. Can you please call me and let me know which room it was so I may look further into the smell. I would like to personally follow up on this to see what has happened. Thank you and once again our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: $145 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park on the street if possible to save valet parking fee.”
 of 5 bubbles BonnieB81, 20 Mar 2017 | Read review
“Higher floors would perhaps increase the chance of getting a better view.”
 of 5 bubbles PattyL286, 12 Mar 2017 | Read review
“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
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