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Hilton Jackson

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Hilton Jackson
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851 Reviews from our TripAdvisor Community

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Showing 846: English reviews
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Dallas, United States
Reviewed yesterday NEWvia mobile

I gave this property a poor rating in 2015 following a brief stay. I returned last year and have stayed many times sense both for business and family. They have corrected most things I'd complained about which was impressive. Front desk was on spot I'd compliment them all but particularly two ladies, Alisha and Gerica. They have consistently gone over...

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Helpful?
Thank Jeff J
Columbia, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Recently in Jackson for 10 days on business. The staff at this hotel went out of their way to make it feel like home. Reuben checked me in and gave me a quiet room at the end of a hall as I requested. Every day I saw Reuben he was the best dressed man in the building with great shirt...

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Helpful?
Thank Teri L
About Hotel's Favourite Review
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Teri, From all of us here at the Hilton Jackson, I'd like to say what a pleasure it was to have you as our guest. Thank you for your amazing comments about our staff. Everything you said about them is true. They go out our their way to ensure that every guest is completely satisfied. I truly believe our...

Canton, Georgia
Reviewed 5 days ago NEW

Bathroom had pubic hairs on the wall, urine around the toilet, and water bubbles in the paint over the shower. The internet was intermittent at best making it very hard to do work. The TV guide menu didn't work and the picture kept pixelating randomly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Adin1978
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Adin, I wish to take this opportunity to thank you for staying at the Hilton Jackson. I am very sorry that your experience at our hotel was disappointing. Our management and staff appreciate and rely on our guests' feedback to help us understand the areas which may need our immediate attention. Please accept my sincere apologies for the condition...

Jackson, Mississippi
Reviewed 6 days ago NEW

Kind helpful staff. Great breakfast buffet. In order for the hotel to continue being a bit pricey, it will need some updating and cosmetic work (as evidenced by peeling wallpaper, furniture a little stiff, etc.).

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank U5178SJamberh
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Jamber, Thank you so much for your recent stay at the Hilton Jackson, and also for taking your time to write a review. We have an amazing staff, they truly take pride in delivering excellent service to our guest. I am so glad to hear that you enjoyed our breakfast buffet in Wellington's. The next time you come, you...

Memphis, Tennessee
Reviewed 6 days ago NEW

I have stayed in this hotel monthly for over 10 years. The staff is always kind and courteous. The accommodations are always great, and the staff is always wonderful. I have plenty of other options, but I always return to the Jackson Hilton.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shawnt81
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Shawn, Let me begin by thanking you for being so loyal to the Hilton Jackson. We love our repeat guest, and the relationship we get to build with them, and we always look forward to seeing you whenever you come in. Thank you so much for your kind words about our staff, they truly are amazing, and your compliments...

Starkville, United States
Reviewed 1 week ago

The meeting rooms and refreshments were more than satisfactory. Staff is nearby for answers, make adjustments in room temperature, handle food issues and audio visual needs with expertise or equipment.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jessie S
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Jessie, First of all, let me express my gratitude for holding your conference here at the Hilton Jackson. I am so glad that your meeting went well, and everyone was pleased with the service. We have an amazing staff, and they will be thrilled to know that their hard work and talents are appreciated by our guest. I certainly...

Orange Beach, Alabama
Reviewed 1 week ago

I booked at this property due to a function located on site. My biggest issue was the thermostat. It was set at 73 degrees and was not adjustable. Also, the ceiling in the bathroom had peeling paint and what looked like mold bleeding through. There were also dirty spots on the side of the bathtub and a hair stuck on...

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Helpful?
Thank amypH6034PS
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Amy, Thank you for your review of your recent experience of your stay at the Hilton Jackson. I truly apologize for the problems you had with your thermostat, but I am pleased to be able to tell you that we are in the process of getting a new chiller for our air conditioner, and hopefully we will have no...

Reviewed 1 week ago via mobile

Had 3 nights here in April. I was expecting good things with it being a Hilton but was left unimpressed. The reception area is very nice and gives a good first impression. I stayed in room 616, the whole floor had a damp and musty smell, as did the room. The room was spacious but a little tired and dated....

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Helpful?
Thank Simon C
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Simon, I'd like to take this opportunity to thank you for your recent stay at the Hilton Jackson, and also for sharing your concerns with us. I am so sorry to hear that you were disappointed with your stay, and that there were some issues in your room that were not acceptable. I thank you for bringing them up...

Ridgeland, Mississippi
Reviewed 1 week ago via mobile

Absolutely loved the hotel and staff. Service was always great. Everyone greeted you with a smile. Room service was quick and delicious. The Executive lounge was excellent drinks and snacks made my visit even better. I would recommend this hotel to anyone!

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Helpful?
Thank biancac848
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Bianca, Thank you for your kind review of your recent stay at the Hilton Jackson. I can't begin to tell you how much it means to us to have our guest tell us what a great stay they had, and that they would definitely recommend our hotel. We have an amazing staff, and they go out of their way...

Chicago, Illinois
Reviewed 1 week ago via mobile

I have stayed in the Jackson area many times and never got a chance to stay at the Hilton. I had looked forward to staying there due to its location and brand name. I was disappointed to say the least. The only good thing I can say about he hotel is the staff are excellent and the service on the...

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Helpful?
Thank jamesdharris
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear James, I wish to take this opportunity to thank you for staying at the Hilton Jackson, and for sharing your concerns. Our management and staff appreciate and rely on our guests' feedback to help us understand the areas which may need our immediate attention. We are fully cognizant that our guests who stay at our hotel expect and deserve...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 

Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Region: United States > Mississippi > Jackson
Price Range: $137 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Orbitz, Hotwire, Priceline, Cancelon, Travelocity, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Jackson reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel
Hotel Style:
#3 Business Hotel in Jackson
#5 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Jackson staff and other travellers.
4 questions
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over a year ago
Conway, Arkansas
2 months ago
Salisbury, United Kingdom
4 months ago
Salisbury, United Kingdom
4 months ago

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Questions? Get answers from Hilton Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to go to Jackson, stay in the Flowood area instead of this location.”
amypH6034PS, 14 Apr 2017 | Read review
“All rooms that I have there are perfect”
jerrynoel126, 12 Feb 2017 | Read review
“Opt for one of the top floors to take advantage of the Executive Lounge.”
chexcentaur, 13 Jan 2017 | Read review
“Book your event with Amanda - she is so helpful!”
Zurixx, 4 Oct 2016 | Read review
“Top floors have a nice view of Jackson.”
mattman1428, 26 Aug 2016 | Read review
5 of 5