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Hilton Jackson

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780 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Madisonville, United States
Reviewed yesterday NEW

I did not feel like i was at a Hilton. The hotel was dirty. They had no tylonol or help at 5am. Breakfast was not good. I have a kid that has celiac disease . Breakfast was not accommodating for her. There was bread under the bacon. The staff was not available to ask questions. It was very disappointing.

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Helpful?
Thank julierC7277FM
Westfield, New Jersey
Reviewed 4 days ago NEWvia mobile

For a Hilton not impressed rooms have been refurbished not up to what I would expect a Hilton to be. Breakfast was no better than an embassy suites or a Hilton garden inn at $14.50. Not worth it The staff friendly and the lobby nice. Free shuttle to and from airport is an advantage if you do not need a...

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Thank Richard S
Reviewed 1 week ago

Had a great stay at the the Jackson Hilton. The hotel staff was very friendly, and the rooms were clean and comfortable. We enjoyed our dinner next door at Drago's. When we checked in we asked about the restaurant and were given coupons to receive 6 free chargrilled or oysters on the half shell. Would stay here again when traveling...

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Helpful?
Thank NiqueLSU
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Niquel, Thank you so much for your nice comment about your recent stay at the Hilton Jackson. I am so glad that you found your room to be clean and comfortable. We are so proud to have Drago's as part of our Hilton team, and I am thrilled to hear that you enjoyed it so much. The food is...

Las Vegas, United States
Reviewed 1 week ago

Too many pets. There were dogs everywhere. There was dog waste in the rooms. Rooms not sanitary. Our four year old found a partially used bottle of liquor in the trash. Staff friendly. Breakfast was great. The breakfast was better than most restaurant chains in the US. Workout facility was good. I would recommend this hotel if they address the...

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Helpful?
Thank alphonsor957
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear alphonsor957, I appreciate your candor of your recent stay at the Hilton Jackson. I understand that during your stay, the freshness of your room was a concern to you. I can assure you that this is not the standard at the Hilton. We work very hard to ensure our housekeepers keep each and every guest room clean, and I...

Bay Saint Louis, Mississippi
Reviewed 1 week ago

Reaaly attentive and great staff. But, this hotel, once the premier place to stay in Jackson, needs some upgrading and maintainence. Still a great location and easy parking. We only ate breakfast but it was very good. Good, but could be great.

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Helpful?
Thank richardhI3163BV
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Richard, Thank you so much for writing a review of your recent stay at the Hilton Jackson. Everything you said about our staff is so true, and they will be thrilled to know that their hard work and talents are appreciated by our guests. Hopefully in the near future, we are going to be starting some renovations and upgrades....

Glen Carbon, Illinois
Reviewed 2 weeks ago

I plan to stay there the next time I go to Jackson. The staff was friendly and accommodating. The food was delicious, both breakfast and dinner. I was able to relax and enjoy my stay. This Hilton is one of my favorites.

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Helpful?
Thank 522aletheab
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear 522aletheab, Thank you so much for your recent stay at the Hilton-Jackson, and also for taking time to leave us your thoughts. I am thrilled to hear that you enjoyed your stay, and that you will definitely be returning on your next trip to Jackson. We truly pride ourselves on our customer service, and making sure our guests has...

Jackson, United States
Reviewed 2 weeks ago

The staff is courteous and helpful. Rooms are remodeled and spacious. Drago's next door is a wonderful restaurant. Music many nights of the week in the bar area. I stay here repeatedly. I will stay again.

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Helpful?
Thank K5356WEjanetm
HiltonJackson, General Manager at Hilton Jackson, responded to this review

DearK5356WEjanetm, Thank you so much for being such a loyal customer!! It means so much for us to hear that you truly enjoy staying at the Hilton-Jackson, and that you will definitely be returning. As a General Manager, that is truly music to my ears. I am so glad to hear that you enjoyed Drago's so much. It's really nice...

Atlanta, Georgia
Reviewed 2 weeks ago

I have stayed at this hotel several times as I have business in Ridgeland. My impression is always the same. It seems sort of dark and dreary to me and in need of a refurbishment. The WIFI is spotty at best and I usually resort to using the Hot Spot on my phone. The concierge lounge is OK, but the...

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Helpful?
Thank Sherpa2286
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Sherpa2286, Thank you for taking your time to leave us your thoughts, and express your concerns about your stay at the Hilton-Jackson. Our management and staff appreciate and rely on our guests' feedback to help us understand the areas which may need our immediate attention. It is our plan in the coming year to start renovating, and we hope...

Baton Rouge, Louisiana
Reviewed 2 weeks ago

At least 10 of a group of 15 or so people stayed at the Hilton. Except for a small problem with getting staff attention at the bar, have no complaints. All other staff were courteous, efficient and helpful. The room was large and comfortable with everything one would want. Some members of group had breakfast and believe they were pleased....

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Helpful?
Thank magenta842
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Magenta842, We love to hear it when our groups return year after year to the Hilton-Jackson. Your loyalty is so appreciated, and we truly enjoy that we get to build a good relationship with all of you throughout the years. We have a wonderful hotel, and a great staff, and I'm glad to hear that you took advantage of...

Jackson, Mississippi, United States
Reviewed 3 weeks ago

The front desk staff was very nice and efficiently checked us in and out. We were given tickets for free breakfast and drinks. We were told breakfast was over at 11:00, but when we arrived at 10:30, we were told that breakfast stopped at 10:00. The waitresses in the cocktail bar and the restaurant were surly, mean, and very unattentive....

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Helpful?
Thank Elizabeth S
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Dear Elizabeth, Thank you so much for letting us know about your experience during your stay at the Hilton-Jackson. The reason you were given tickets for a free breakfast and drinks was because the Executive Lounge was closed. However, we do keep water and fruit out because some people still like to go in there and relax. I was told...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located off I-55 in the state capital of Mississippi, the Hilton Jackson hotel offers a sophisticated atmosphere for business and leisure travelers. The Hilton Jackson hotel is just 13 miles from the Jackson-Evers International Airport and close to many popular Jackson, MS attractions, activities, and shopping. Corporate guests will appreciate the hotels proximity to many businesses and corporations, as well as our 30,000 square feet of flexible meeting space. ... more   less 

Additional Information about Hilton Jackson

Address: 1001 E County Line Rd, Jackson, MS 39211-1817
Region: United States > Mississippi > Jackson
Price Range: $124 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel
Hotel Style:
#3 Business Hotel in Jackson
#5 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Jackson staff and other travellers.
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Questions? Get answers from Hilton Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book your event with Amanda - she is so helpful!”
 of 5 bubbles Zurixx, 4 Oct 2016 | Read review
“Top floors have a nice view of Jackson.”
 of 5 bubbles mattman1428, 26 Aug 2016 | Read review
“All rooms are great when I stay there.”
 of 5 bubbles jerrynoel126, 25 Jul 2016 | Read review
“Not sure. We were on 9th with pool and city view. Very nice.”
 of 5 bubbles barbarakC5917JX, 9 Jul 2016 | Read review
“Choose a room closer to ground floor, gets warmer the higher you go.”
 of 5 bubbles OmAndNom, 30 Jun 2016 | Read review
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