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Isle of Capri Casino Hotel Lula

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97 Reviews from our TripAdvisor Community

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Showing 96: English reviews
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Jacksonville, Florida
Reviewed 13 March 2017

This Casino 6 years ago was our favorite. Now it is at the bottom. We drive over 2 hrs. for a nice weekend break. The smoke was so bad we left in 3 hours. You can’t breathe in there. With two ends why can’t one be none smoking? If someone wants your machine they sit next to you and blow...

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Helpful?
Thank grannystime
IsleCustomerSupport, Manager at Isle of Capri Casino Hotel Lula, responded to this review

Thank you for being a longtime visitor at our property! We value you as a guest and would love to see you return. We are always available to discuss our facilities. If you would like to speak to someone, please let us know so we can connect you with someone who can help. Thank you!

Little Rock, Arkansas
Reviewed 23 February 2017

to tired to travel on, stop at isle of capri casino hotel, was welcome with a very warmer smile !! at front desk, very friendly, gave some positive info on casino, and the buffet. the food was outstanding, very tasted and well presented. room was very nice for price. love the water fall in middle of bldg, just off from...

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Helpful?
Thank robwebst1
IsleCustomerSupport, Manager at Isle of Capri Casino Hotel Lula, responded to this review

Thank you for the positive feedback! It sounds like you had a wonderful stay at our property. We always like to ensure that all of our guests feel welcomed and feel at home during their time with us. We hope to see you again sometime soon!

Reviewed 7 November 2016

We stayed one night in the motel room and gambled a bit , ate supper in the buffet. The room was ok for being a basic room, the meal was disappointing as the selections was limited , and the gaming area was really disappointing, they no longer have the 3 card poker tables, no Texas holdem, the slots were tight...

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Helpful?
Thank Emily H
IsleCustomerSupport, Manager at Isle of Capri Casino Hotel Lula, responded to this review

Hi Emily, we are happy to hear that you enjoyed our hotel room and that it included all the amenities you expected. It does not sound like your experience was up to our dining and gaming standards. As for the slots being tight with little payout, all slot machines have what is called a random number generator that determines the...

Reviewed 12 October 2016

We stayed at the Isle of Capri (Lula) while attending the KIng Biscuit Blues Festival in Helena, Ar. which was just across the Mississippi bridge from the hotel. The hotel has two separate wings and casinos on either side of the lobby, common area with buffet, bar and grill, etc. Our room was in the Coral Reef side. Our room...

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Helpful?
Thank Thomas G
IsleCustomerSupport, Manager at Isle of Capri Casino Hotel Lula, responded to this review

Hi Thomas, thank you for the review! We stress the importance of customer service and cleanliness, we love to hear that you received both of those. We also focus on providing our guests with the best gaming and dining experience while staying at our hotel. We will use your feedback for future improvements. I hope that we get the opportunity...

East Saint Louis, Illinois
Reviewed 25 September 2016 via mobile

Our stay here was a pleasant experience! Was a bit upset because I had to go outside of the building to make telephone calls because there was no Internet. The staff was absolutely lovely! The workers at the front desk made our stay worthwhile!

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Helpful?
Thank scorpio1030
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

Hello! We appreciate you taking the time to provide us with feedback from your Isle of Capri visit. We will make sure to pass along your compliments, as well as your feedback. We hope to see you back again soon!

Batesville, Mississippi
Reviewed 6 September 2016

We went to wrestling at the Isle of Capri and seen "The Mouth of the South" WWE Superstar Jimmy Hart and his band, The wrestling was action packed and we enjoyed it. The Isle of Capri has a new buffet cand it was so delicious. We wanted to spend the night but they was out of rooms but I did...

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Helpful?
Thank Dixie E
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

Thanks for coming to see the show, Dixie! We're so happy to hear you enjoyed it along with our new buffet. Congratulations on your jackpot, we hope to see you again soon! :D

Branson, Missouri
Reviewed 3 September 2016 via mobile

Friendly staff. Check-in is inconvenient. It is in the middle of a long complex. If you valet park you are left holding all your luggage. Then a very long walk is required to either end of the complex through the middle of the 2 casinos. Suggest not do valet parking and drive to the appropriate end of the complex and...

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Helpful?
1Thank nursephoto
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

We appreciate the feedback. It seems that we did some things really well, but also have room for improvement. We always appreciate guests giving us details behind their stay - It helps us see where we need to make adjustments to make sure everyone's stay is fun & relaxing. We will work to improve, and we hope to have you...

Reviewed 21 August 2016

Me & my children stayed for one night. I've stayed in plenty of casinos on the coast of Mississippi. It's usually a much nicer experience than a hotel. However, this experience was NOT. I couldn't get the door to my hotel room to open. A male employee finally got it open after pushing the handle down and smashing himself into...

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Helpful?
1Thank emspLA
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

Thank you for taking the time to share your thoughts with us. We are sorry to hear that your stay with us was not up to our standards, we would like to get you in touch with our guest service manager, Rico, at Rico.Harris@ISLECORP.COM or by phone at 662-363-4390.

Tyler, Texas
Reviewed 7 July 2016

We have only stay at the Isle twice, this last time was a had to stay because every other place was booked. The front desk attitude was dry and I just don't care. Upon first arriving we could not get checked in because of a misunderstanding. The rooms were not clean dry food on the floor, bugs in the tub....

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Helpful?
Thank Jonestye
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

Thanks for staying with us! We hope that everything got sorted out after the misunderstanding in the beginning. Also, we will look into the care of the room. We hope that the remainder of your stay was fun and enjoyable, and we look forward to hosting you again. Thanks for your time!

Reviewed 23 June 2016 via mobile

After I gave 1 star review was told to call Rico.What a joke!!! He was rude and made no attempt to even look into issues.I will never go back and I hope others read my review.There are good places to stay in Tunica.

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Helpful?
2Thank Tj3fan
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lula, responded to this review

We always want to make sure that our guest's voices are heard. Your feedback is so important to us as it allows us to assess what areas of our casino need work. We want to make sure that our guests receive the best customer service and care always. We will be sure to pass along your feedback in order to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
Things to do
  • Pool
  • Restaurant
Room types
  • Smoking rooms available
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
What do you get when you combine the excitement of casino gaming and the rich history of the Mississippi Delta? It's the Isle of Capri Casino Lula. 24-Hour action features over 900 slot machines and 12 table games in two Vegas-style casinos. Delicious dining options proudly serve up high-quality local ingredients. The Isle of Capri Casino Lula offers almost 500 hotel rooms and suites in two hotels. Other amenities to enjoy include a fitness room, outdoor pool, and RV park. Exciting promotions, headliners, and dining specials are waiting! We look forward to seeing you soon. ... more   less 

Additional Information about Isle of Capri Casino Hotel Lula

Address: 777 Isle of Capri Pkwy, Lula, MS 38644-9701
Region: United States > Mississippi > Lula
Price Range: $81 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Isle of Capri Casino Hotel Lula 2.5*
Number of rooms: 450
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Isle Of Capri Hotel Lula
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lula staff and other travellers.
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Delavan, Illinois, United States

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Questions? Get answers from Isle of Capri Casino Hotel Lula staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another place to stay!”
emspLA, 20 Aug 2016 | Read review
“If you like southern food buffet and grill restaurants service was awesome.”
Jonestye, 7 Jul 2016 | Read review
“Just visited the casino not the hotel.”
traci_money, 26 Feb 2016 | Read review
“internet is not workable at times”
1204Mw, 8 Feb 2016 | Read review
“I'm not sure you could pick a good room if you are looking for a non-smoking room.”
vannl2015, 5 Feb 2016 | Read review
5 of 5