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The hotel was clean and comfortable. The breakfast provided a good selection and was quick. The hotel was close to the casino and town. The staff was friendly and helpful, they provided good recommendations for area restaurants and directions.
I dont care how many cans of spray you spray in the rooms, that stench does not leave. It smells like a cross between sewage, cigars, and 99 cent cans of potpourri spray. The scent is sickening sweet... and after 2 hours.... isnt stopping.
1 Thank Dangousity
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded 21 November 2017
Thank you for taking the time to write a review about your stay with us. We are sorry to hear that you were let down by the parking restrictions and the condition of the room you were given. Reviews like yours are very...More
I recently had to stay at this hotel because of a death in the family. When we arrived we noticed it was under renovation (completely acceptable). The problem was that when we got there there place was VERY DIRTY. The roll away beds were stacked...More
1 Thank Sherry C
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded 17 November 2017
Hi Sherry C,
Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and I am sorry for not being able to meet your expectations when it comes to the room...More
We had to evacuate from St. Petersburg, FL due to Hurricane Irma and we came to this Holiday Inn. The hotel allowed us to check in early which was such a relief, given how long we'd been on the road with our pets. They also...More
Checked in late on a Saturday night with three other colleagues traveling for business. After entering the rooms on the 2nd floor, two of our four travelers (including myself) were immediately struck by a strong musky odor. We quickly decided to change rooms and went...More
1 Thank MMinFLA
Response from IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And SuitesResponded 4 October 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am thrilled to hear that our comfortable beds and helpful staff contributed in making your experience comfortable and memorable. On...More