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Extended Stay America - Jackson - Ridgeland

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Extended Stay America - Jackson - Ridgeland
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33 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Chicago, Illinois
Reviewed yesterday NEW

after reading reviews i was worried, but i'm glad i went my room was spacious clean and bed was very comfortable. right down the street from shopping center with food and many stores for shopping price was great i will be back the staff was wonderful

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Helpful?
Thank sholix
Reviewed 3 days ago NEW

i found our studio to be clean and roomy, parking good coffee was good and staff wonderful unbeatable at the price and mall a few blocks away,good shopping and dining minutes away, after reading some reviews i was suspect but i found them not to be true, my studio was newly remodeled, bed very comfortable

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Helpful?
Thank Holly B
Fort Smith, Arkansas
Reviewed 2 weeks ago

Staff was non existent when we showed up, had to call the hotel from our cell to get someone to show up to check us in. Rooms where clean but outdated at least. Hallway and rooms smelled really bad. Had to sleep with the windows open to keep the smell barible.

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Helpful?
Thank DuaneL55
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that the staff was non existent when you arrived and you had to call the hotel from your cell. Please accept my apology. As this hotel’s manager, I can assure you that I have discussed this issue with the team to ensure your experience is not repeated....

Reviewed 12 October 2016 via mobile

When I got to the hotel it took longer than normal to get checked in. Then after getting to my room and wanting to relax after 7 hours of driving didn't happen. The bathroom had not been cleaned very well. The towels had hair all in them and the shower had not been cleaned. It still had hair all in...

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Helpful?
Thank Chad E
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you bringing your experience to our attention. I was disheartened to read that the bathroom was not cleaned very well and there were hairs in the towels. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our team is double checking all areas in the room as well as linen and terry. Thank...

Dallas, Texas
Reviewed 3 October 2016

Both kashanna and Ricky the manger where great at greeting me and all smiles! I love the look and location close to shopping and eateries! Room was nice and clean, perfect for myself and perfect for my budget! Easy to access and service made convenient!

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Helpful?
Thank rightfoot8
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you were greeted with smiles as well as your room being nice and clean. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 10 September 2016 via mobile

The impression I had of this hotel was so bad I refused to stay here. I cancelled my reservation. When we first got there, the lobby is pitiful. It looked like I was walking into a $300 New York apartment complex. We arrived around 9pm and the clerk was obviously sleeping in a back room, which wouldn't have been so...

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Helpful?
Thank Assata M
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that when you arrived there was a lack of customer service. I also apologize for the inconvenience of you waiting an additional 5 minutes to check in Please accept my apology. In response to your feedback, I am coaching my team to be present when guests...

Reviewed 3 September 2016 via mobile

When I checked in there was an issue with the room. I tried to contact the desk but did not get an answer. After several attempts, I called Priceline and they were able to contact someone and the problem was fixed. So initially a slow response but they took care of it and overall the room and my was nice.

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Helpful?
Thank Sofeel2
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the inconvenience you encountered. I discussed your comments with our team, and we are preparing them to respond in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Reviewed 29 August 2016

We stayed at the ESA in Ridgeland for just over 3 weeks while we were between closings on our old house and our new one. Ricky and his staff were wonderful to us and our room was clean and ample. I'd stay there again in a heartbeat, especially for the incredible value! This place was literally 75% cheaper than the...

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Helpful?
Thank Peggy L
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Your feedback is important. I am thrilled to know you were well accommodated for three weeks by our staff while waiting on your new home. Our staff will be informed on the excellent job they are doing assisting guests. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

Reviewed 23 July 2016 via mobile

We booked a room for two adults and two children and we're given a room with one bed and nowhere for the kids to sleep. My husband almost didn't want to stay because the girl that assigned him the room kept asking if he was alone and volunteering to come to his room if needed but we had already paid....

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Thank hippiemom5
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we're given a room with one bed and nowhere for the kids to sleep. I am using your comments listed above as a training tool to ensure that this issue does not happen again in the future. The staff and I appreciate your comments, as...

Madison, Wisconsin
Reviewed 27 June 2016

Rick and kashana are great workers and the service is amazing. My kids love the pool because it's cleaned daily. I lived here for around six months. I loved it ever since I came the workers are friendly. I recommend it.

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Thank wally170
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Your kind words in your review is much appreciated. I'm thrilled to read our staff provided you with excellent customer service during your extend stay. Your comments will be passed on to our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jackson - Ridgeland

Address: 800 Ridgewood Rd, Ridgeland, MS 39157-4418 (Formerly Studio Plus Deluxe Studios)
Region: United States > Mississippi > Ridgeland
Price Range: $84 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jackson - Ridgeland 2.5*
Number of rooms: 1
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Questions & Answers

Questions? Get answers from Extended Stay America - Jackson - Ridgeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to kashana and Ricky”
 of 5 bubbles wally170, 27 Jun 2016 | Read review
“Not at this time”
 of 5 bubbles consult12015, 19 May 2016 | Read review
“no smoking rooms.”
 of 5 bubbles amir_atp, 30 Sep 2015 | Read review
“I have no advice other than do not stay here.”
 of 5 bubbles marcellam380, 16 Oct 2014 | Read review
“Avoid rooms 324 and 325. These were used for the large parties and were consistently trashed every weekend.”
 of 5 bubbles Queenieb21, 11 Aug 2014 | Read review
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