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Westgate Tunica Resort

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Westgate Tunica Resort
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62 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Houston, Texas
Reviewed 1 June 2016

This place shouldn't even be allowed to use the westgate name let alone be called a resort. It totally ruined my birthday weekend getaway. We had no cable the first night and the sofa should be in the trash its so nasty. The next night we were moved to another room where there was a hole in the shower and...

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Helpful?
2Thank kemberlyhall
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

We’re disappointed to hear that we were unable to provide you with a rewarding experience during your recent stay at our Resort. We have taken note of your concerns to address with the correct team members for further evaluation. We are working to bring new and exciting updates to our location. We hope that if your travels bring you back...

Reviewed 22 May 2016

Reservation was for room with two beds on website. When we got there the buildings were dirty and we were informed all rooms were bed and pull out sofa bed. Don't be fooled as I was by their pictures online. I was extremely disappointed in the facilities and the rude staff who thought a pullout sofa was fine.

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1Thank Debby F
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for taking the time to write a review of your stay. We are disappointed to hear about you concerns with your booking. Our Web site does state all rooms have a one King bed and a queen sleeper sofa. We are saddened to hear that a member of our staff was less than courteous- this is not our...

Edmonton, Canada
Reviewed 18 May 2016 via mobile

Agree with the other poor reviews this was maybe once nice but now is worn out. Poor service, room was not ready when we arrived, no phone or internet, floors were filthy. It is dated in all respects. Won't be back there ever.

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2Thank Roc53
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for taking the time to share your honest feedback with us. We are disappointed to see that you may have had a less than desirable stay with us. We understand that there is room for improvement in our resort, and your comments assist us to further improve. Our resort staff is at hand to best cater your your...

Ofallon,il
Reviewed 15 March 2016

Location was great. The size was great. The beds were uncomfortable And the living room couch and chairs was very worn. The hotel needs to be update to this century. Not the cleanest either. Our air went out and the hotel receptionist told us to open a window. I didn't take that as an option so the moved us to...

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Helpful?
2Thank Vonnie T
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for your feedback. It is wonderful that you found our location great! The information provided in your review helps us see the areas that we have opportunity to improve in. We are glad that you chose us for your vacation and we hope that you visit another Westgate Resort soon. Best regards, Ariel

Tampa, Florida
Reviewed 28 November 2015

While we believe this was once a great resort, it is in a state of disrepair. If something breaks, then it either doesn't get fixed or only halfway. It took over 12 hours to get a shower handle fixed and we ended up fixing it ourselves. The staff is nice but the overall feel and accommodations are much less than...

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3Thank Carol R
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for your feedback. Our goal at Westgate Resorts is to ensure that our guests have a quality vacation experience unlike any other. It is unfortunate to hear about the issues you may have experienced within your unit and the frustration it may have caused. The information you provided certainly helps us identify areas that may be in need...

Reviewed 16 October 2015 via mobile

My husband and I planned on staying here for 3 nights. The room bed and linens where filthy with stains and when we pulled the sheets back there was a candy wrapper under the sheet. There is nobody at the desk after 8. There was also a lot of "suspicious" activity in the parking lot. We drove back home at...

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Helpful?
5Thank kelli a
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for your review. We are saddened to hear that you had a less than desirable stay with us. Please accept our apologies for any inconveniences that you may have experienced. Our front desk hours of operations are from 8:00 AM to 8:00 PM, Sunday through Thursday and from 8:00 AM to 10:00 PM, Friday and Saturday. Also, cleanliness...

Reviewed 24 August 2015

Our first night stay there was a party going on all night long and all 4 in our party could not sleep. Instead of getting in to it with the other party we addressed the issue with management the next morning. They said that no one was staying in that room and offered no apology. The staff is for sure...

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4Thank Donald S
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for choosing us for your vacation. It seems like we met all your expectations except a good night's sleep. We do our best to make sure that our guest enjoy peace and quiet -- but sometimes, not all guests are ready to settle down and that makes it noisy for everyone. If you are ever feeling uncomfortable please...

Emerson, Georgia
Reviewed 24 May 2015

We reserved 3 rooms for 1 night, but when we arrived there was only one room available. The lady at the desk was not helpful and refused to allowed us to talk to the manager. There was not toilet paper or soap in the restroom in the lobby. I would never recommend the place to anyone. The lady at the...

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5Thank Claudette A
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you so much for your feedback. Please accept our sincerest apologies for the issues you were dealt with at the time of your arrival. Please note that we have contacted the proper management team to provide you with your money back for this inconvenience. We see that you booked through a 3rd party company, so you must contact them...

Atlanta, GA
Reviewed 20 May 2015

I landed in this place on a one-night booking for a Friday night from a bid site where really any decent place in a decent location in greater Memphis would do. Was going to see the Beck concert at Mud Island the next night. Had to drive through some fierce rain to get there, and given the long road distances...

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Helpful?
2Thank ploughman8
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We do apologize for any issues that you were dealt with while staying with us. It is our hope that our resort staff addressed these concerns in order to providing you with a more...

Stonewall, Canada
Reviewed 28 April 2015

Lots of negative reviews, but overall good experience. Stayed 2 nights, arrived before stated time but front desk was closed. Received our room package and keys from Dropbox. Not easy to find rooms. Once found, keys for one room didn't work, called the number listed in our package and problem quickly fixed by onsite manager. Booked on Hotwire and got...

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Helpful?
1Thank Pat B
WestgateGuestRels, Guest Relations Manager at Westgate Tunica Resort, responded to this review

Thank you for your review. We are glad to hear that your overall stay with us was good. It is great to hear your accommodations were better than expected, as we offer full equipped villas to make our guests feel like at home. We regret you experienced issues with the initial check-in process and we will continue to work with...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Tunica, MS is the third-largest gambling destination in the United States behind Las Vegas and Atlantic City. Westgate Tunica Resort is close to the casino excitement, golf courses, a pickle factory, the Veterans Memorial and 30 miles south of Memphis, Tennessee. Lodging and accommodations is reminiscent of southern plantation style grandeur. All one bedroom and deluxe suites contain a full kitchen and washer/dryer. Onsite amenities include an outdoor swimming pool, hot tub and fitness room. ... more   less 

Additional Information about Westgate Tunica Resort

Address: 1724 Casino Center Dr, Robinsville, Tunica, MS 38664-9771
Region: United States > Mississippi > Tunica
Price Range: $127 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Westgate Tunica Resort 3*
Number of rooms: 22
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Also Known As:
Westgate Tunica Hotel Tunica Resorts
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Tunica Resort staff and other travellers.
4 questions
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over a year ago
Brinkley, Arkansas

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Questions? Get answers from Westgate Tunica Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not select this place!”
 of 5 bubbles cterava, 18 Mar 2017 | Read review
“No handicapped rooms available at least not to me”
 of 5 bubbles shellj3, 6 Oct 2016 | Read review
“Try to check in before 9pm, desk closes at 9. They just leave your key in an envelop outside. Not the most secure arrangement.”
 of 5 bubbles 100byronc, 24 Jul 2016 | Read review
“Rooms that don't connect are quieter”
 of 5 bubbles CHRISTIANA460, 28 Jun 2016 | Read review
“Large rooms for the price”
 of 5 bubbles tovaughna, 14 Mar 2016 | Read review
5 of 5