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Hilton Garden Inn St Louis Airport

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Hilton Garden Inn St Louis Airport
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879 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn St Louis Airport
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Showing 873: English reviews
Springfield, Illinois
Reviewed 5 April 2016

Received two free water bottles as Hilton Members - in the room was the concern - bed was made very poorly - I had to adjust the bottom sheet and the bottom sheet had a 1" rip in it. The bedspread was dirty looking. The air in the room ran all night. There was also a creaking of some kind...

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Helpful?
Thank Travelinggirl8844
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

I am sorry to hear that your room was in such poor shape - this is definitely not what you should expect from our hotel! I would love to treat you to a future stay so you may enjoy the accommodations you are accustomed to from our brand. Please give me a call to discuss!

Reviewed 2 April 2016

I love this hotel. It's best asset are the employees. They are always very professional and welcoming. Any concerns are resolved promptly. Beds are very comfortable! The shuttle service to the airport and to Express Scripts saves me the expense of renting a car.

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Helpful?
Thank 873eileenh
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for the great feedback on our team! Service is always our top priority and it's great to hear when guests are satisfied!

Diamond, Illinois
Reviewed 2 April 2016 via mobile

First time staying at this hotel Enjoyed the location and ease of check in process Staff was friendly and room was clean and spacious Only negative is the walls are relatively this so we heard the neighbors occasionally through the night Breakfast servers we great despite being busy on a Saturday morning

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Helpful?
Thank Tsample7
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time out of your schedule to provide us feedback through TripAdvisor. Please know that your feedback is extremely valuable to us especially related to our overall facility offerings and proximity to shopping. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope...

Chatham, Illinois
Reviewed 2 April 2016

We stayed here and took advantage of the Park 'n Fly special. Most hotels in the area wanted to charge us over $100 more for their Park 'n Fly; not this place! Our rate was reasonable, and our car was not in some back lot, hidden, with limited security cameras. Our car was parked in the main lot and was...

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Helpful?
Thank CJWolfe426
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. I am very pleased after...

Tulsa, United States
Reviewed 30 March 2016

Our room felt so big and comfortable and the furnishings were nice, not like a hotel feel. The girls at the breakfast buffet were super and the food was very good. All the employees greeted us with a smile and kind word. The pool is small so not so great for lots of kids,although they loved it. We loved our...

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Helpful?
Thank Debbie K
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. I am very pleased after...

Buffalo, United States
Reviewed 29 March 2016

I booked with the property sales manager, and she told me I'd be getting double queen room. Upon check-in the hotel did not have any double rooms available so my kids ended up sleeping on a sleeper-sofa. The front desk personnel did not seem to care and did not bother to apologize. When checking in there were around 20 loud...

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Helpful?
1Thank Eric N
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thanks for posting a review! I am sorry that you were disappointed in your stay - I assure you that we did everything possible to make things smooth for you. The rooms you booked were king beds with pullout sofas, and that is what we provided. Regarding your other questions, I did offer to make extra calls for you to...

Mandeville, Louisiana
Reviewed 26 March 2016 via mobile

We stayed at the HGI St. Louis Airport for one night while traveling I 70 W. The hotel is convenient to I 70, but remote from other restaurants. Hotel is large, and very clean. Staff were friendly and accommodating. Room was very clean, with nice king bed. Well equipped with microwave, small refrigerator, Keurig. Coffee and tea in lobby 24...

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Helpful?
Thank meyerla
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. I am very pleased after...

Kansas City, Missouri
Reviewed 25 March 2016

Eat elsewhere, the restaurant was HORRIBLE. Everything was the typical hotel. Food cold, service horrible, waited over an hour for the meal. Staff of hotel was nice, layout of hotel was different. Workout room nice. Pool extremely small.

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Helpful?
Thank Lisa L
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Lisa L, Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I appreciate your feedback regarding your experiences as it affords us a valuable opportunity to improve on our services. I want to thank you for your business as I do realize there are a lot of choices out there when you need...

Boston
Reviewed 24 March 2016

Very welcoming and friendly staff! Close to the airport and has a shuttle reasonably priced and overall would rate it 4+, better than very good but less than 5 star walls in my room 138 were a little thin, I could hear people next door Bed and room were very comfortable heating/air condition unit worked was better than most other...

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Helpful?
Thank Bruce M
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Please know that your feedback is extremely valuable to us especially related to our overall facility offerings and proximity to...

Carol Stream, United States
Reviewed 24 March 2016

Breakfast was too pricy. Should be $5 per person, for the extra nice stuff they had; considering the other items are usual free at other hotel chains. Small boy stuck in elevator...maintenance man was very rude to my son, a former 1st responder, who was trying to keep the child calm. Maybe he was angry that the kid probably got...

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Helpful?
Thank Justine S
Stephanie B, General Manager at Hilton Garden Inn St Louis Airport, responded to this review

Thank you for taking the time to review us on TripAdvisor. We appreciate your feedback as a way to better improve our guest experience. I am sincerely sorry that your stay did not exceed your expectations and ff you are ever in the area again I hope you decide to give us another chance. You Can Count On Us!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn St. Louis Airport hotel is only two miles away from Lambert International Airport, with complimentary 24 hour shuttle for guests. The hotel is located off I-70 next to the NorthPark business and entertainment complex. Guests receive complimentary WiFi in each room. ... more   less 

Additional Information about Hilton Garden Inn St Louis Airport

Address: 4450 Evans Pl, Berkeley, Saint Louis, MO 63134-2600
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: $136 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St Louis Airport 3*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Odigeo, Priceline, TripOnline SA and Travelocity so you can book your Hilton Garden Inn St Louis Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn St Louis Airport Hotel Berkeley
Hotel Style:
#1 Best Value Hotel in Berkeley
#1 Romantic Hotel in Berkeley
#3 Family Hotel in Berkeley
#4 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn St Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn St Louis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose one here at all.”
 of 5 bubbles SAM387, 15 Nov 2016 | Read review
“Try the name your price tool on Orbitz. You can generally get a lower rate. Every penny counts, right!!!”
 of 5 bubbles 2kctravlers, 22 Oct 2016 | Read review
“24-hour airport shuttle”
 of 5 bubbles ChasinNJ, 13 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles TheColorGuy, 4 Aug 2016 | Read review
“Do NOT stay in a room facing I-70, unless you don't mind heavy traffic noise.”
 of 5 bubbles Thailandtraveler64, 2 Jul 2016 | Read review
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