We flew in for my Daughters Graduation at Ft Leonard Wood & had a early morning flight, this hotel was a GREAT CHOICE for us, as we had her BFF with us & had a Balcony, just wish we would have brought our Swimsuits. Hotel was Beautiful, & staff was gracious, it was so nice we just had Ubereats deliver our dinner & enjoyed & relaxed before our early morning flight, I would definitely stay here again
Thanks to Keisha at the front desk. First time at this hotel. She's friendly and helpful. Good sence of humor too. She seems to have everything covered. Straightend out a glitch with my 15 day parking situation. Thanks Girl.
This hotel it absolutely beautiful. The staff are really friendly and very helpful. They have a water fall in the middle of the hotel that is very peaceful to set and listen to. I recommend the rooms with a balcony.
I am sad to report this Crowne Plaza is the most disgusting hotel I have ever stayed at in many years of business and leisure travel. I often stay at Crowne Plazas and other IHG hotels, rating them highly for service and cleanliness. A previous reviewer stated it was a party hotel. It looked like there had been a big party going on for a long while. The public spaces were so dirty I could not believe these areas had been cleaned recently. The steps to the lower level had glitter, confetti, and dirt that could not have accumulated in a day or two. When I checked in and got to my room i could see an unmade bed so I went back to front desk to get another room. The first thing I do in any room is check the bed to be sure it has fresh clean bed linens and is bedbug free. It was fine. Then I noticed the floor had not been vacuumed or not well enough to pick up scraps of paper and a twist tie. I stepped into the bath room and the floor looked like it had muddy footprints on it. No sanitizer or cleaner had been provided. I thought about asking for another room but didn't think I would get anything better. The check in clerk was also bartending and I just didn't want to go back a third time. I used my own sanitizer spray and many tissues to clean the part of the bathroom floor I would walk on, which really was dirtier than I thought. There was no indication this hotel or this room had been cleaned to match expected standards and certainly not for Covid 19. After cleaning the bathroom floor I used the rest of my sanitizer spray to wipe down every area I needed to touch. The bed was freshly made and comfortable so I did get a good night's sleep The next morning I went to the lobby and breakfast area and could see nothing had changed and really looked worse in daylight. I thought about talking to front desk clerk or asking for manager but thought this hotel is a disgrace for the Crowne Plaza name. So, I called to report the conditions to the corporate customer service number. The rep listened carefully to my concerns. I was asked to remain on hold while she made direct contact with the hotel. In a few minutes she told me she had discussed the situation with Jessica, the manager on duty, and that Jessica would call me in 10 minutes. That did not happen. Two days later I received an email from Travis, the manager of the hotel, stating he would like to talk to me about my concerns. I replied with my phone number and said he could call anytime. I never heard from him again. These actions reinforce my belief that this Crowne Plaza is very poorly managed. The standards of cleanliness and customer service are far below what I have come to expect from years of staying at Crowne Plazas. I would never return to this hotel. I have just returned from an international business trip but plan to call the corporate customer service tomorrow to let them no there was no follow up over my concerns.…
The hotel is nice and fairly clean. The service is maybe not there, especially in the bar restaurant. Sometimes takes a while to reach the service desk. The bartender with the glasses is just absolutely rude.