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Crowne Plaza St Louis Airport

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Traveller (120)
Room & Suite (94)
Dining (12)
Overview
  • Excellent32%
  • Very good37%
  • Average15%
  • Poor9%
  • Terrible7%
Travellers talk about
“tgi fridays”(47 reviews)
“shuttle service”(26 reviews)
“louis airport”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (580)
There are newer reviews for Crowne Plaza St Louis Airport
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Traveller rating
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43
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187
199
90
53
43
Show reviews that mention
All reviewstgi fridaysshuttle servicelouis airportnice hotelpark flyindoor poolan early morning flightfree shuttlecommon areasroom was clean and comfortablemini fridgeking bedst louistgifridaysatriumbanquetconference
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11 - 15 of 572 reviews
Reviewed 25 January 2018

Got checked in without a problem. Found hotel nice with free parking for guesses. Hotel lay out was nice. Pool looked inviting as we road up on glass elevator. Stayed in Room 625. Room was nice and spacious. The only problem I found was that...More

Thank robertlK1073HM
Reviewed 15 January 2018 via mobile

We would have checked out of this hotel if we weren’t required to stay here for a hockey tournament. It’s rare that I can say I will never return to a hotel, but I can say that here. Our room was NOT clean. The bedding...More

1  Thank mac5118
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 1 February 2018

Dear mac5118, Thank you for your recent stay with us and reviewing our property. Please allow me to apologize for the shortfalls you have experienced with the cleanliness of the room you received. I am also sorry that the food we serve and the service...More

Reviewed 14 January 2018

Stayed at this hotel on 2 separate days last week. Monday, January 8th then again on Wednesday, January 10th. On Monday evening after checking in from an exhaustive work day entered room and realized the waste baskets had not been dumped. Someone's disgarded and used...More

1  Thank niki h
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 31 January 2018

Hi niki h, Hello from Crowne Plaza St. Louis Airport, we're glad to have hosted you again. On behalf of the team, I'm sorry for the inconvenience caused by our housekeeping services. The situations you described particularly the unemptied bins and unreplenished towels are certainly...More

Reviewed 8 January 2018 via mobile

Called for a pick-up at the airport and was repeatedly LIED to about arrival time. After waiting 40++ minutes the Holiday Inn shuttle driver agreed to give us a lift !! GREAT tip for the HI driver, ZERO KUDOS for the Crowne Plaza staff.More

1  Thank Renee H
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 24 January 2018

Hi Renee H! Thanks for choosing us among your many lodging options in St. Louis! We're very sorry that the shuttle pick up delay and hotel staff's service marred your otherwise satisfactory stay. What you described is certainly not what we want for our guests....More

Reviewed 3 January 2018

Used the Crown again for a park and fly on our trip. As before the place is great for this and service is very good as in the past. Airport transfers very good and fast. Our only concern was the lobby bar. They have changed...More

Thank DDGone
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Room Service
Conference Facilities
Dry Cleaning
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$113 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$113 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (120)
Room & Suite (94)
Dining (12)
Pool & Beach (7)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
John B
29 November 2016|
AnswerShow all 6 answers
Response from Mark H | Property representative |
Hello John B, Thank you for your inquiry concerning the Park N' Fly Package we offer... If you reserve this package, the $10 per day is waived for up to 14 days - a $140 value to keep your vehicle parked while you enjoy a... More
0
Votes
John B
29 November 2016|
AnswerShow all 5 answers
Response from ClickerM | Reviewed this property |
honestly don't know. i booked the room through my travel agent. our room and parking was about $120...we stayed there one night and left our car there an additional 3 nights. that was not a bad deal. the bad deal... More
2
Votes
John B
30 October 2016|
AnswerShow all 4 answers
Response from Kayley H | Reviewed this property |
We didn't have to pay for Park & Fly, but our hotel was also booked through work. Like someone else posted, it would probably be best to contact the hotel directly.
1
Vote
Room Tips
"Inside rooms overlook pool and restaurant area."
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"Pool view corner with balcony if room is cleaned properly"
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"all rooms are good"
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"All rooms are good"
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